Lisingmo

Spoke to ibas yesterday they are finally responding on a consistent basis now I hope it's all done soon Also I have video footage of one of my big wins so it proves I wasn't in demo play but I don't know how or if I should upload onto this forum. I've kept it to myself for now to see what they are accusing me of so once I find out I will show ibas undisputed evidence

New update from gala to ibas the balls rolling now yay

they wouldn't send me my statements but I did receive this hope you can follow it I don't know how to attach files Hello Lising, Thank you for contacting Gala Casino regarding your account. As requested please find your Casino Sessions between 1/01/2017 - 10/01/2017. Date & time Client platform/type Games # Total bets Total wins Income 09/01/2017 03:29 mobile/casino 429 £17,199.00 £12,601.00 £4,598.00 09/01/2017 03:04 mobile/casino 127 £2,540.00 £1,044.00 £1,496.00 08/01/2017 19:30 mobile/casino 37 £21,806.00 £24,114.00 -£2,308.00 08/01/2017 17:40 flash/casino 48 £68,350.00 £79,380.00 -£11,030.00 08/01/2017 15:57 web/casino 2017 £150,905.00 £211,733.00 -£60,828.00 08/01/2017 15:48 web/casino 72 £5,760.00 £5,786.00 -£26.00 08/01/2017 15:05 web/casino 51 £3,440.00 £3,555.00 -£115.00 08/01/2017 14:49 web/casino 125 £8,840.00 £9,027.00 -£187.00 08/01/2017 14:21 web/casino 317 £21,220.00 £21,327.00 -£107.00 08/01/2017 14:02 web/casino 59 £4,540.00 £4,594.00 -£54.00 08/01/2017 13:34 web/casino 65 £4,370.00 £4,305.00 £65.00 07/01/2017 17:30 web/casino 3 £60.00 £0.00 £60.00 07/01/2017 17:22 flash/live 9 £9,900.00 £6,500.00 £3,400.00 07/01/2017 17:17 web/casino 5 £300.00 £3,770.00 -£3,470.00 07/01/2017 15:13 flash/casino 1 £65.00 £0.00 £65.00 07/01/2017 15:11 web/casino 6 £375.00 £440.00 -£65.00 07/01/2017 12:43 flash/casino 1 £31.50 £0.00 £31.50 07/01/2017 03:31 mobile/casino 14 £135.00 £70.00 £65.00 06/01/2017 20:41 mobile/casino 16 £666.00 £274.00 £392.00 05/01/2017 20:43 web/casino 4 £20.00 £0.00 £20.00 05/01/2017 13:16 mobile/casino 17 £1,935.00 £1,889.00 £46.00 04/01/2017 17:55 web/casino 415 £25,500.00 £43,650.00 -£18,150.00 04/01/2017 17:55 mobile/casino 1153 £33,952.00 £34,905.50 -£953.50 04/01/2017 17:29 web/casino 5 £375.00 £175.00 £200.00 02/01/2017 19:25 web/casino 9 £45.00 £0.00 £45.00 02/01/2017 19:17 web/casino 37 £410.00 £43.00 £367.00 02/01/2017 19:16 web/casino 7 £35.00 £0.00 £35.00 02/01/2017 19:06 web/casino 145 £725.00 £443.00 £282.00 02/01/2017 15:40 mobile/casino 2 £267.00 £178.00 £89.00 02/01/2017 10:00 mobile/casino 38 £1,900.00 £2,934.00 -£1,034.00 02/01/2017 09:49 web/casino 21 £570.00 £138.00 £432.00 02/01/2017 00:55 mobile/casino 2987 £20,901.75 £23,085.15 -£2,183.40 01/01/2017 23:08 flash/casino 81 £351.25 £252.00 £99.25 01/01/2017 22:43 web/casino 213 £1,155.00 £868.00 £287.00 01/01/2017 17:35 mobile/casino 699 £165,029.00 £166,529.00 -£1,500.00 01/01/2017 15:58 flash/casino 188 £52,940.00 £60,830.00 -£7,890.00 01/01/2017 13:44 web/casino 1659 £64,320.00 £75,850.00 -£11,530.00 01/01/2017 13:23 web/casino 52 £3,825.00 £3,920.00 -£95.00 01/01/2017 05:50 mobile/casino 50 £280.00 £40.00 £240.00 Should you require further assistance, please do not hesitate in contacting our Customer Service Team. You can contact us back via the following methods where an agent can assist you further: It doesn't show my individual transactions but I was playing real money that I deposited myself

I appreciate your view and I am not trying to get people to take my side there's no point it won't influence what the final decision will be. When you say there no data presented by me that's because I don't have any if I was able to get my statements from them I would have a more bullet proof case I'm not not new to gambling being Chinese done it from a very small age I've won jackpots from land based casinos before but not for that amount also I am not new to gala casino either been playing for years and in the process have never withdrew any money really not sayin a haven't won I have but never drew anything out I always end up losing it all back and I've played the same games for years Pharos fortune is my favourite game In my heart I have no doubt I won that money fairly and your right the truth will prevail As for allowing adr more time I have waited nearly 4 months which is ample time to provide evidence to them from gala casino as like they have already stated they have conducted extensive research in February in order to make the decision to close my account why don't hey just show this evidence to ibas My main form of gambling comes from exchanges on horse racing where I lay horses if I lose through a stewards enquiry they show the evidence to support their decision im fine with that no problem the fact is losing is part of the thrill of gambling getting your money back. But when you win and it's wrongly stripped from you that's a whole different topic altogether 1.This is my first dispute ever in my life I don't know the process or timescale it takes I went down the route of ask gamblers with no response from the gala to you guys after multiple post from myself 2.I go to the adr route with ibas sent in January no response from gala to them 3. I go to the ukgc who tell me they have 90 days to provide there case to ibas no response 4. I email the CEO of coral they respond to me the same email as in February with no extra evidence straight away And now for good news today 5. I have finally found a lawyer who will take this on regardless of ibas decision 6. Ukgc have now ask me to give them consent to speak on my behalf to both parties to see what is going on Again I will keep you updated on the case either outcome and I really do appreciate everyone's comments and posts regardless who's side they believe it just nice to be able to tell some people in the same industry great comunity as always

I'm just very curious what they are going to show to ibas and how they intend to present this information I've been trying to find a similar case but haven't come across one yet

This was there most recent one We are communicating in relation to your recent contact with Andy Hornby, regarding the closure of your Gala Casino account earlier this year and subsequent removal of approximately £88,000 of funds. Please note that an extensive review of this matter was conducted in February, by our compliance team, who regularly liaise with IBAS, the Casino management team and also the third party games supplier involved. The results of this have been communicated to you previously. A full copy of our final response is attached. As you have mentioned that you have already raised a complaint with IBAS - you will need to follow this process. You have exhausted our internal complaints procedure; we have provided an explanation and justification of the actions taken on your account. Please note that we will be unable to enter into further correspondence with you on this matter but we will co-operate fully with IBAS and any other relevant regulatory authority. Regards, This was the attached email I am communicating in relation to your recent account closure which was necessary in order to carry out additional security checks and investigations in to your most recent gameplay; we apologise for the slight delay whilst this has been thoroughly investigated. We have now concluded our extensive review of this matter and are in a position to relay our findings to you. During our review we have identified that when you were playing in Free Play Mode, any winnings that were accumulated whilst playing were incorrectly credited, in cash, to your Gala Casino account. Our Technical Team tried to replicate this issue, and we identified for this to be achieved a certain series of steps were employed to reproduce an error within the game. This would suggest that you have wilfully manipulated the system for your gain. In line with the Terms and Conditions that was agreed upon at account registration, you are obliged to notify us of such errors. This is considered in Section 15 or our Terms and Conditions, and as outlined within we need to advise that the account(s) will remain frozen. Any funds that were remaining in the account will be treated as void - as stated, the majority of the activity and consequent payouts in the game 'Cleopatra Plus' among others were not in line with normal operation of the game and therefore cannot be construed as true and valid returns. 15. ERRORS OR OMISSIONS 15.1. While every effort is made to ensure there are no errors or omissions in respect of the Service, the nature of human error or system problems means such circumstances may arise. A non-exhaustive list of "obvious errors" is outlined below: ... The amount of winnings, returns or promotional benefits/bonuses paid to You are miscalculated as result of human error or computer malfunction; Where winnings are so obviously incorrect or materially different to those available in the market that this is a clear error or omission e.g. Full House Win = £2,500 and One Line Win = £6,000. An error has resulted from a Prohibited Act; In accordance with product rules, a bet should not have been accepted, or where we have the right to cancel or re-settle. ... 15.3. If funds are incorrectly credited to Your account as a result of an error or omission (or otherwise any sum is incorrectly credited to Your account): You are obliged to notify us; We reserve the right to deduct or reverse ("Reverse") any incorrectly applied funds from Your account; If You use incorrectly credited funds to place bets, we reserve the right to void all such related bets and Reverse any winnings. 15.4. If incorrect stakes are deducted from Your account: You are obliged to notify us; We reserve the right to void all such bets and Reverse any winnings. If bets are placed using winnings related to bet(s) on which incorrect stakes were deducted, we reserve the right to void such bets placed and Reverse any winnings. 15.5. In respect of Reversals, if no such funds are available in Your account to fulfil a Reversal (for example, where the funds have been withdrawn by You), we reserve the right to recover such funds from You (with interest) on demand. If necessary, we are permitted to off-set any subsequent amounts You deposit or win with us to make good this liability. 15.6. Errors relating to Prohibited Acts will be handled in accordance with section 7 of the Terms. 15.7. We shall not be liable for any loss of winnings (or other loss) following errors or omissions by us or by You. Please be advised that this decision is final and you are no longer permitted to hold an account with the Gala Coral Group. Therefore you may not request for this account to be reactivated or register any further accounts with the Gala Coral Group. If we are to locate any further accounts, they will be closed upon detection and stakes within will be forfeited win/lose. Whilst I hope this email explains our position in this matter, should you wish to escalate further you do have the option of referring your dispute to an approved Alternative Dispute Resolution provider (ADR) such as the Independent Betting Adjudication Service. You may also use the Online Dispute Resolution (ODR) platform to refer your dispute to IBAS, however, if you choose to use the ODR platform you would not be referring your dispute directly to IBAS and this may then prolong the process of resolving your dispute. Kind Regards,

am I allowed to upload emails they sent me ? because I just received one after emailing the CEO of gala coral group

You can check the story on gala casino complaints section over 88000 voided I've already had adice from many people on this forum was looking to see if anyone has ever heard of anything like this in the history of gambling anywhere in the world

Hi all I know I have another thread open but since this is a large community I was just wondering has anyone ever heard of demo play credit being transferred into real cash account which is the accusation being made against me. In the history of online gambling and slots has this ever been done has anybody ever found a topic or article where this has occurred Look forward to any stories anyone can dig up

Thank you again valdes and everyone whose read up on my case so far much appreciated I have been very patient so far or I think I have at least it's just it's been nearly 4months for them still not to reply to ibas and when I rang up ukgc they told me companies have 90days to respond to their adr so it's gone way past that now If gala really sure I did manipulate game play wouldn't they of already sent the evidence to ibas already and then case closed I just don't know what they are trying to do Ukgc said it will take 2 more weeks for them to follow up on my email complaint on galas time there taking to respond so I guess I have used up all avenues now and just need to wait for the outcome I'll keep you guys updated on what's happening if it hasn't bored you already lol thank guys xx

Thanks coco for the info I'll wait for valdes to get back I've rang up the ukgc they just told me that to send the emails and details of the the conversations between my self gala and ibas then they will communicate with ibas to see what's going on I also asked them if gala do not respond and they have breached the code of conduct would they have to then pay me out and they still said they don't have to which still baffles me. How can a governing body who regulates both sides not have the power to force this isn't this the whole point in the law and rules of the gamibling commission I'm very bad at emails and writing I'm not powerful or strong enough to get messages across in words all my emails have been very friendly maybe that's why I'm getting messed about Can anyone help me with a email template before I send to ukgc Also when you read this valdes would you mind if I pm you with all emails and that I have received and sent from gala and see what you think I should do please If I ever do get my winnings I will definitely make a generous donation to this website as everyone really does try and help those in need of help

Thank again valdes for the solid answer I will do that first thing in the morning but if they just choose to ignore or take forever to respond to any of the bodies listed above how can I take steps into trying to get my money from them I can't find any help online on how to tackle these issues

It's been 3 months since they confiscated over £80000 of my winnings they said there tech team and security team reviewed my account and said I manipulated gameplay so slots would pay out and any winnings I had made afterwards were voided they would not send me proof that I had did this and won't send me the report from the games provider this was just gala saying I did this Long story short again I have posted my complaint to ask gamblers in January with no result the case was unresolved They also won't send me my statements of gameplay they want me to pay for it I gave my case to ibas in January it's now may and they have not responded to any of ibas emails Where does this leave me