Charwil33

Thanks so much for all your replies and advice. I can report that i submitted my complaint to bcasino yesterday and today I recieved a call from them, as well as an email,confirming they will be paying out in full the 2k!! I'm completely gobsmacked as I really didn't think I stood a chance, but so over the moon with the outcome. :-)

That's exactly what I thought toothat the rule is max 5 bet. However they are saying the max bet is either £5 or 10% of your bonus balance which ever is the least amount so i should of only bet a max £3 per spin. Thjs is what i find confusing and contradictory as they base the 10% in your bonus money, which in this case was £30 But for all other matters relating to the balance, e.g wagering requirements they refer To The bonus balance as my 30 plus the bonus, which is I bet 5 a spin as I thought that was the max allowed as 10% Of my 30 plus the 30 bonus would have given me a £6. I don't know if any of that makes sense other than in my head!!

Hi Alfi4wins, thank you so much for your reply. I totally understand what you've said but this is where I think possibly the casino is being wrong as they are saying that they would have overlooked the 4 spins at 7.5. However they are saying that I was only allowed to spin a max of 10% of or £5 whichever was the lesser amount of my bonus balance, which they are saying is £3 a spin as 10% Of the 30 bonus is 3. However in the next breath they have said that my 30 deposit is not seperate to the bonus money and the balance is treated as one. If that's the case 10% of 60 is £6 So me betting £5 a spin wouldn't have breached their terms and as they have told me they would have overlooked the 4 spins at 7.50 and processed my withdrawal. I'm going to try and appeal as I think they are giving me contradicting info, But I don't hold out any hope.

Hi all, I'm after a bit if advice and hoping someone may be able to help me, it's a bit of a long story... I joined Bcasino on the 28/2 and deposited £30. My deposit didn't appear to go through so I tried again with a different card, this also appeared to not go through. I checked my card details and logged back on to the site and I had 90 in my account. (60 was my 2 x 30 deposits and 30 was apparently bonus money) I contacted the site via chat as I only wanted to deposit 30 and it seems there was a glich with the site so my balance didn't update, which is why I assumed it hadnt go through. Anyway, I asked them to refund the second £30 Deposit which they did. This left me with 30 bonus and 30 of my own money. I started playing slots using my 30 deposit, as I know thats what gets used first before the bonus money and I went on to win £2030. I had a total of 2060 in my balance, which i knew 30 of that was bonus money i had not used as id won 2030 using my deposit. I contacted the casino via chat before I withdrew to check if this was possible and I was told Yes it was but I would lose the 30 bonus money. So I was happy with that and withdrew 2000 and left 30 in there and as the casino said I lost the 30 bonus. However, today I receive and email that my 2000 withdrawal has been rejected but they have returned the 30 back to my balance. Thisis due to breach of Bonus T&Vs.. They have said that because I bet up to 5 a spin that is how I have breached it. They also said that I span 4 times at 7.50 but they would have given me a warning and would have let me have the winnings but as i span multiple times at £5 they won't. They told me that I should have only span up to £5 or 10% of the bonus which should be £3. My argument is that I didn't touch the bonus money to win that amount that is was my money i deposited that won it as thats what gets used first. Their answer was that the balance as a whole is treated as bonus ( so my 30 plus the 30 bonus) so if that is the case and the casino treats it as a whole then the maximum stake allowed should be £5 or 10% of the whole balance of 60 and surely they shouldn't have forfitted the bonus money either. I guess I'm looking for some advice as I would like to put a complaint in as I just feel like the goal posts keep moving to suit and getting contradicting advice. Any thoughts would be gratefully received.