Hi, firstly - apologies if this post is in the wrong place.
I'm just after opinions/clarification on a casinos t&c's
I have been playing on Swanky Bingo (cozygames) for a week or so now. After depositing around £200, from slot winnings my balance now rests at £1000. As the casino doesn't allow me action a withdrawal until KYC info verified, and subsequently as they only allow a max of £300 per week, I found myself tempted to gamble further - when in reality I was happy with the amount I had won and wanted to withdraw.
I placed deposit (monthly) and loss (daily) limits on my account to ensure this wouldn't happen.
Cozygames have a number of sister casinos that provide the same experience as Swanky, just different branding.
As I was starting to worry I would open accounts on these sister sites, I contacted Swanky via Live Chat to discuss Self Exclusion.
I started the Live Chat with saying I was not sure at this time if I wanted to Self Exclude, I don't believe I currently have a problem as such, and I mentioned I had heard horror stories of winnings being confiscated as soon as a customer/player self excludes.
The Live Chat advisor put me on to the accounts team and they said 'If you were to self exclude due to gambling, your account balance would be reset to zero'. I queried this and they confirmed they would take the money - it would no longer be mine.
This doesn't seem right? .. I have never discussed any potential gambling issues with Swanky, nor self excluded from them or any of their sister sites.
I have deposited and won - and they say if I were to self exclude I would not be entitled to my winnings or my original deposits?
Any help would be apprechiated - Cheers, Kev
