Hi all would like to give an update, I was originally refunded £94 I wasn't happy with the refund as I new I deposited more under self exclusion so I then complained and revived anther £190. I still wasn't happy so I continued the complaint, I must have sent about 50 emails to various departments and now have received another email saying they found another account and are refunding a further £195 so I do insist people follow up complaints if there not happy with there refund.