nippsan89

Well it aint working great for my complaint =/ Nothing here... Have you heard anything "askgambler"?

Well, still no answer from them. I have uploaded a complaint. I can see there are another player that have uploaded a complaint aswell with the same problems...

Hi there Valdes. Well its hard for me to not raise a complaint against this casino when i cant get in contact with them. Its been 3 days now and nothing heard. There phone number i invalid, skype not working and no emails are being recived, and chat is always offline its hard for me to just sit and wait. =/ but i understand you have guidelines to follow.

Yeah, i have donw that uploaded a complaint yesterday

I got contact with them on there chat now, They are saying my winnings are under the check of the fraud department, asked why. they said i is strange that i deposited 50euro and mananged to win 1000euro :S omg what is this. I have just played 1-4 euro bets on slots.

Hi, Like the topic says "Anyone with experience with WildWildBet Casino". I made a deposit on this site yesterday of 50euro. Managed to win 1000euro. Has now added a withdrawal and also sent all documents to [email protected]. Their chat is offline all the time. Anyone who has played at this site and managed to make a withdrawal? Thankful for a quick response, and your experience. Best regards Niklas

I would like to thank you for all the help, when it today called the UK gambling commision and explained the situation. They agreed with that they have not acted correctly. Replyed to Cassava again and got this answer. Dear Niklas, This is the Bingo Security Team. Thank you for your emails. Please be advised, your membership has been presented to Management for review. Taking into consideration that the misunderstanding has been made on our side, we have decided to proceed with the promised refund of 2140EUR. Niklas, this refund will be paid back to the bank details you have provided and you are respectfully asked to allow up to 7 business days for the funds to be received. To eliminate future misunderstandings, please refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). Such accounts will be closed as soon as they are detected and the relevant operator may, at its sole discretion, withhold all deposited and related monies in relation to such accounts. We sincerely regret any frustration or misunderstandings that have been caused and thank you for your understanding. Kind Regards, Bingo Security Team [email protected] ----------------------------------------------------------------------------------------------------------------- Well, im glad i took this further, and thanks for all the help. I hope my money will be recived this time and thanks again Valdes. I can I just ask, my English isn´t the best but this sentence "your membership has been presented to Management for review" They are meaning that they HAVE reviewed it and all is good to go with my refund right? =)

Got a new reply now from them. Is it no chance for me to get a refund? Responsible Gambling [incident: 180109-002342] CE Cassava Enterprises <[email protected]> sö 2018-01-21 13:35 Inkorg Till: [email protected]; Du svarade den 2018-01-21 14:32. Subject Responsible Gambling Question Reference # 180109-002342 Response (21/01/2018 01.35 PM) Dear Niklas, This is the Bingo Security Team. Thank you for your email. Please be advised, the UK Gambling Commission is the regulatory body in charge of players that reside in the UK only. There has been a misunderstanding with your own membership, since the majority of players that use our bingo sites live in the UK. As advised previously, we regret any misunderstandings that have been caused. Niklas, when you requested your account closure, you was advised of the following: "We have permanently closed your account and will do everything in our power to prevent you from playing with us in the future. We kindly ask that you refrain from opening further accounts with any gaming site owned, operated or powered by Cassava Enterprises (Gibraltar) Limited; as such accounts will be closed as soon as they are detected. In case that you do open any new account(s), Cassava Enterprises (Gibraltar) Limited may, at its sole discretion, withhold all deposited and related monies in relation to such accounts." Niklas, we cannot physically stop you from registering an account with us. Although, every effort is made to stop a player from using our services when requested, the player themselves must also take responsibility of adhering to our requests. In light of the above, we will be unable to refund you your deposits. If you feel you wish to escalate this matter further, you are welcome to do so. All details of our regulators can be found on all sites operated by Cassava Enterprises (Gibraltar) Ltd. Thank you in advance for your time and understanding. Regards, Bingo Security Team [email protected]

Thanks, i sent them and email and asked this, i think it sounds crazy that player outside UK dont get treated like other players that are from the UK. :S Im so confused right now.

Is this correct? Responsible Gambling [incident: 180109-002342] CE Cassava Enterprises <[email protected]> lö 2018-01-20 14:03 Inkorg Till: [email protected]; Du svarade den 2018-01-20 14:42. Evernote Subject Responsible Gambling Question Reference # 180109-002342 Response (20/01/2018 02.03 PM) Dear Niklas, This is the Bingo Security Team. Thank you for your email and for your patience in this matter. We have checked your membership further and see that since you are a resident of Sweden, your membership is not covered by the UK Gambling Commission ruling. Therefore, with regret no refund will be paid on this occasion. Niklas, we would like to also clarify the matter further. We are only concerned with accounts from the UK that have been able to register and deposit into account since November 2014. Self-exclusions that took place prior to this date does not qualify under the rules enforced by the UK Gambling Commission. We do sincerely regret any inconvenience or misunderstandings that may have been caused. In order to eliminate future misunderstandings, please adhere to our request and refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). Such accounts will be closed as soon as they are detected and the relevant operator may, at its sole discretion, withhold all deposited and related monies in relation to such accounts. Thank you for your cooperation. Regards, Bingo Security Team [email protected] Im I shock, so players from outside uk cant get a refund?

Thanks for the answer, i keep you updated

Well can someone help me here, i contacted the 888 network because of my knowledge of Self-excluding in 2012. I got this reply saturday 1/13 - 18. "Dear Niklas, This is the Bingo Security Team. Thank you for your email. We have reviewed the situation and found that you had self-excluded yourself from 888poker on 05th December 2010. Therefore Niklas, deposits made on other accounts held with Cassava Enterprises (Gibraltar) since the above date should not have been permitted in accordance of our Responsible Gaming Policy. As such, we need to refund you £2140. In order for us to proceed, we will require you to provide us with your bank details. The information required is as follows: - Your Bank name. - Your Bank Account number. - The Name of Account holder. - The Sort Code. Providing accurate information is essential for any transaction, if you are not certain about these details, please contact your bank. Thank you in advance for your time and cooperation. Regards" I did respond to this email and gave them the information they needed. I also uploaded a complaint on the resolver.co.uk page. After this I have not recived any respons from them, i have sent them some new replies to the first email they sent. I also called them yesterday and today and asked them if they had any information. They told me that I have replied to the email 3 times and therefor my email keep getting to the "last of the list" is this correct? Got the answer that i might get a answer monday next week. Will they even answer me or give me the money? :S

Still nothing, No money drawn from bank ö No emails or phonecalls. I mean i can get it is i store maby have problems wih there creditcard terminal and it Will be s delay. But online casino, should not bugg maby they sent back my deposits because i did self excluded me for gambling problems... One question, DO THE casino make any Lose IF i deposit and Win nothing and then the deposits gets returned to me? No money Lost for anyone right?

Yeah but i think they meant My deposits that wasent approved because in using e-card. Hehe well think they made a big mistake here. I give in to THE END of THE month, IF nothing happens i Will spend Them.

Yeah but have this happend to anyone else? What if i spend 2k and then they say they want it back.. hmm