Hi I have lurked for a long time never posted previously apologies if this turns out long winded....
Signed up to cashmio (10/10 review on here can't be bad) £50 deposit received £50 bonus + 10 free spins
1st question...,,,Bonus wagering 40 x bonus = £2000 - is this correct??
Won £0.45 in free spins
Played stakes of £0.90, £1.20, £1.50 and £3.00 (max stake on game)
Accumulated a balance of £2100 over a period of 5 hours. Played down to £395. Switched to a different game 5 spins for £25 - upped balance to £950 and withdrew.
Withdrawal refused and winnings confiscated as they state 'bonus abuse' as played over £5 stake (on 2nd game) during bonus wagering period!!
My issue is it is impossible to have accumulated £2100 on a £50 deposit and & £50 bonus and then played down to £395 when max stake on the first game was £3.00 and NOT have already met the waging rule of 40 x bonus?
They have sent me the game logs which show all bets wagered - a rough estimate shows approx £3800 wagered before I even place one bet on the 2nd game which is where they say bonus abuse occurred. Am I missing something here?
Many thanks for any advice