kcgrannie

Now that is something that I would love to know. I have been playing online slots for about two years. Sometimes I can have a really good night but most nights are a bust. And I also, don't play large amounts. I try to stay with small amounts to see if I can build up a little before I raise the stakes. Would love to know what secrets can help me. Thanks.

I wanted to update everyone that my 2nd try with Rushmore actually worked! I decided to try one more time and use the "transfer to credit card" method and it worked. It took about 4 weeks from when the request was made, but it did show up on my credit card AND was much cheaper than using the wire transfer method, which I am still a little leary about using. I know there have been some folks that wondered if this new method would work for US players and I can tell you that it did. I am still hoping that maybe when my original withdrawal that was frozen will be released, that the casino might use this method to send me my money but I am not holding my breathe. I am moving on. Best to you all.

And of course, let us not forget the "bubbly"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1:D

Happy Birthday to you!!!!!!! And many thanks for being there for the folks who need another voice to help us connect with casinos. I LOVE birthdays. Been having them for 65 years and they STILL are SO much fun:)

Marco, I had thought of asking Rushmore to convert my first winnings to the transfer to card, but from previous emails, where they state the 3rd party has frozen the funds, I assume that this means that NO ONE gets the funds including Rushmore which to me is theft on the part of the 3rd party. If I am wrong PLEASE someone tell me if I have a chance to get that done instead of waiting. And thank you for the information on the casinos that you play. I am SO frustrated and would really like to find a casino that actually pays once I have won. FYI - I have been playing OnLineVegas casino for almost two years now and have NEVER had this problem. I have won several times and have ALWAYS gotten my money with no issue and their customer service has always been amazing. BUT I see where they are no longer taking ANY new players. So far they have been the only one that I have been able to trust. I just put in for another withdrawal with Rushmore that I won last night using the transfer to card method, we will see what happens with this withdrawal. I am doing this as an experiment to see if they will indeed live up to their word that "things are ok now". And who knows, maybe someday I will open up my banking online and see the $2000 they have owed me since last November.

Wanted to update you that I HAVE NOT gotten my Nov. withdrawal from Rushmore BUT I thought I would try again, with a VERY small amount of deposited, to see if they are in fact being truthful about their new processor NOT having issues and that withdrawals are in fact going through. IF this turns out to NOT be the case, well then we will know that this was all smoke and mirrors! I have never seen the "transfer to card" method" and thought I would give that method a try. Guess I am somewhat of a fool in trying one more time, but as I said, if this turns out to be another stall, it is time for me to stick with the real casinos. I have been looking online to see if I can find one that actually can be trusted but am a little gun shy at this point. Always looking for good advice on decent and truthful casinos. All suggestions are welcome. Some folks have mentioned Club World, etc. but again I want to hear from actual players that have played:)

Cheryl when you use that method in the UK , lets say you are fortunate enough to win BIG. Are you able to transfer all of the winnings back to your card? I have read somewhere where you can only transfer back your actual original deposit that was made. I have decided to try this method to see what happens. Who knows, couldn't be much worse than the wire transfer. I did chat with Rushmore last night and they have told me that they are using that method and that they have a new processor that is not giving them issues on the withdrawals. Not quite sure yet if I can get the level of trust back, but figured I would try ONE more time to see what happens. THEN if the same thing happens, THEN I will know that there was really something up. I am usually a very trusting person and hope that people conduct themselves on the same level that I would do, but I know that is not always the case. But we will see. Will report back on my results this time.

I understand from a casino that I play on that they now have a withdrawal option that you can use in lieu of the wire transfer method, which seems to be a major issue with some of these casinos. The new method I understand is when you win and process a withdrawal, you can select the "transfer to card" option. Has anyone ever used that method, and if so, did it work for you? I also understood that US players can use this method, although I have seen some players where this was not allowed. I do see on my options for withdrawal on this particular casino that this option is listed, which leads me to believe that along with the other options listed, this would be allowed for US players. I have contacted the casino and they have confirmed that this is allowed and that is why it is listed as an option. Before I take a chance on this method, I just wanted to check and assuming we are ok with this, can't imagine that the credit card company would "freeze" these funds like the 3rd party processors are doing which is causing a great deal of us to not receive our funds through wire transfer. AND if it is legit., and I am fortunate enough to win BIG, maybe that's the way to pay down my credit card balance (LOL!!) and eliminate the debt!!

Thank you Luciana, SO appreciate your instructions. I figured that if I showed the actual screen shot that this would be proof that this complaint was legitimate. And I was QUITE surprised to see that Rushmore had responded to my complaint!! I still can't believe all this is happening to me and can't quite be convinced that these responses are the truth. I would love to know who this bank is so that I can get in touch with them to see if this is in fact the truth. As always, I so appreciate your assistance and willingness to help me get this matter resolved. A few people that I have talked to also can't understand how some people who played way after I did have received their winnings?

Yes Black Diamond I totally agree. What really got under my skin was the statement "it is now out of our hands". I had to read that statement twice. So you are telling me that you gave someone $2000 and can't get it back? I find that hard to believe. I have learned SO much about the banking business and if nothing else, this has been QUITE an education. BUT I am still holding on to hope that they will finally step up and send me my winnings. We will see. BUT I am not giving up. I am in this for the long haul and WON'T stop being a pest until I receive my winnings. I am even reluctant to take their offer of giving me back my last deposit. With the luck I have been having they might ban me from playing other casino sites.

Just received this email from manager Tara. I have seen this same information on other complaints and when the person contacted their bank, the bank had no record of this tracking number. Assuming this is another stall tactic. Dear Kathleen, Your withdrawal that we sent from November has been frozen by the intermediary bank; we have been working continuously to ensure that it is released to your bank account. This is now out of our hands, and would like you to contact your bank and request the payment using the following tracking number FX453234. The most we can do now, as a show of our sympathy, will be to credit your account with your last deposit amount made at the casino. Please contact online support to have your account credited. Thank you for your understanding and patience. Kind regards, Tara Murdoch Withdrawals Manager UPDATE - Just got off the phone with my bank. If any other players are getting this email from Rushmore, another stall tactic. Bank rep says they have gotten other calls with SAME exact information and request. He claims that they are telling people this email is not accurate and to contact casino with our update.

Just wondering being new to this site, I note that I don't have much time left on my complaint. When this timeframe expires, do I resubmit another complaint to start the time again? Just want to make sure that I keep this active but at the same time stay within the rules of the site. Thank you all for your support.

Thank you so much for this reponse. I see where someone else who has been waiting much less time than myself HAS been paid and that is very sad to see. But I will try to be patient and trust in the system.

Thanks i might give them a try and yes from US. Actually have tried to win anything from Win Palace but can't seem to get close to the wagering limits to withdraw anything. Actually just wanted to test their ability to send winnings faster, guess it hasn't worked so far.

Thanks Black Diamond. I also think that is part of the problem. But I do wish they would at least try to be upfront about these things, although I understand why they wouldn't. I am still holding on to my hopes that they will come through with the money. But I use other sites and have not had this issue. Keeping my fingers crossed.