Jbl2099

Completely forgot about this post! The ruling by EMTA was that my mother got paid for the full amount she was owed. They (EMTA) were extremely professional, and took all the details regarding the case before they decided that my mother was correct and Coolbet were wrong. So a happy ending for me in this matter

My mother has played casinos for a long time, just not betting, and the stroke were years ago. She was interested due to Iran playing in the World cup which is the only sporting event she would be interested in for a tenner, so your statement is not really appreciated. As I said in my last post, she mentioned every bet she made, Iran - basketball and casino. No one, will remember a match-up in a league such as MLB, NBA or WNBA from 10 days ago. I guess you do not follow any sports that are playing every other night. Besides the unneccesary comment trying to make it being the worst thing in the world to help your mother place a tenner on her country in the World cup, I do appreciate your opinions in this matter. I´ll let everyone know if anything happens with my official complaint that is going to be made.

I see your point, but the first part of the statement was answered earlier in the thread. There are no rule against asking or receiving information regarding bets to be placed. Had there been such rule, no sites would offer any tips or inside information as that would instantly break the rules. The second part is slightly more complex than "failed to explain the bets" There were approx 4-5 bets placed on the account in total and then Casino played as well. The first game was Iran, which she mentioned, while the rest were WNBA games in which not even I remember what teams where playing (WNBA/NBA teams play every night and there is no one placing bets that can remember the matchup after 10 days) She correctly said Basketball, and also mentioned the casino. So in all honesty, I would fail the same quiz as its an impossible task to give more details. How about other factors that takes into place in such a case? My mother is 66 and had a stoke several years ago which limits her ability to speak which also creates a sense of nervousness when required during a hearing of this sort. What if she was unable to speak at all? Would that be declined too? No - in order to deny someones withdrawal the operator should be able to provide proof of wrong doing, too many factors are not taken into consideration and they are judging by "feeling" instead of proof. Imagine having a court system acting this way...

No, she didn´t take the goodwill. It´s a matter of principle and accepting such gesture would mean accepting the outcome and such behaviour. Will have to do a formal complaint to their license provider EMTA, but do not really have any high hopes that they will look in to it too much.

I tried to explain that this may be the reason for their decision, but according to them, they believe her Swedish was good enough to be understood (Which actually made my mother happy to hear, cause its a first ) The offer of 2000 SEK to settle was as a goodwill gesture (I believe due to my involvement in the gaming industry) and in no way a change of their opinion in this matter, they believe they have made a correct decision. I guess it is was it is, for anyone placing bets over there, make sure you remember which bets you placed even after 10 days as it might require you to complete a quiz to get your funds.

Luckily, even us working in the gaming industry are allowed to place bets - just not with our current employer I think you are correct in most of your statements, and should they be able to prove that my mother did anything to break the rule as we interpret it, this case is closed. This is what they use IP check, ID control, bank statement and proof of address for. They know where I live (they checked my linkedin a few times) and can see that I have never been logged in (as I live far from my mother). The only one having access has been her. I have never heard of a similar case previously, which makes it that much more interesting to discuss

Appreciate the feedback from both of you! This rule is not very rare in the industry, and the 10 years I´ve worked in the sportsbook industry its been used the following way: Not Allowed: - Give money to someone else to place bets for you - Use someone elses account to place bets - Have a financial stake on someone elses account Allowed: - Get tips from friends/family/co-workers - Use other peoples knowledge to gain advantage in your bets Let´s say for example that you are at work, and a co-worker is telling you that he thinks England is a sure thing to advance to the quarter finals, you are absolutely entitled to place that bets without breaking any rules. Same obviously goes with family members. To be fair, after presenting myself to their CEO, he did offer to settle it for 2000 SEK in which my mother declined. I still claim that this is a no-brainer and would love to hear the opinions of other sportsbook fanatics.

I sure did help her with what to bet on, its no different than checking tipsters online and get information on which bets to place. The fact that she placed the bets herself is what matters, if she then heard it from me, from television or on a tipsers site should not matter. Now if I had logged in from her account and placed those bets - yes, they might have had a point, but only one IP was used and that can be tracked back to her address only.

Hello members, Want to raise awareness of Coolbet, whom has decided not to pay out winnings on false accusation. My mother, born and raised in Iran decided to place her first bet ever, which obviously was on Iran to win their first game at World cup. She deposited 100 SEK (approx 10 USD) and got a bonus of 500%. She placed the full amount on Iran to win, and the own goal made by Morocco in the 93:rd minute sealed the deal. She now had a balance of approx 2500 SEK with a bonus requirement of 15X bonus (7500 SEK) in total. As she knows absolutely nothing about sports, I helped pick out a few suggestions on what to bet on, and after meeting the requirements she went on and played at their casino before cashing out 9000 SEK. Coolbet asked for verification (ID - Bank statement - Proof of address) in which all were approved, but was informed she was going to be extra checked. Weird, but all fine (this process took 10 days). They call her up and ask her all kinds of question (keep in mind she is raised in Iran and does not master the language at all) and she was able to answer most of the questions without any issues. Once asked on what she bet on, she simply answered Iran and alot of basketball (which are the tips I gave her), she obviously couldnt name the teams as it was 10 days ago and she knows nothing about basketball. They also claim that she was unable to name which payment method she used, which is a result of language limitations as she already had sent proof from her bank statement. Please keep in mind that there has been no duplicate accounts, one single IP used only and everything was in order except the following rule they claim she broke: Swedish quote: "Du deltar i spelen för egen räkning och inte på uppdrag av någon annan." Translated: You are placing bets on your own behalf and not on order by someone else. Because my mother said during their call that I had helped her with tips on what to bet, they claim that she has broken the rules of their terms and condition. I also want to give full permission to Coolbet to publicly reply regarding this case in this forum should they feel I am not fully sharing all details about my case. I´m sure they figured my mother, a 65+ with limited language skills would be an easy target to steal from, little did they know that her son has been in this industry for 10+ years Sad to see a bigger site (yepp, coolbet is growing in scandinavia) dealing with clients this way.