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So Ruby is obviously too good to be true, so what is the best casino for USA players to use? Any suggestions. Thank you all for your welcoming as well. Ruby is just trying to jank me around soooo hard I couldn’t deal w it on my own. I won $1213.23, and $800. I had a small $100 deposit not go through bc my credit card company (unbeknownst to me) cancelled my card and gave me a new card. So I messaged them. Apologized for the inconvenience, please deduct the $100 that didn’t go through from my $1213.23 withdrawal. Okay great! We will. Thanks! Boom, 10 minutes later I had a $100 charge on my new card from Ruby’s, and then my 1213.23 “approved withdrawal” was eventually approved for $354, then eventually $109, because they had to take the $100 from the payment that didn’t clear(even though they took it out the second I told them to Just take it out of my withdrawal and said that was okay. Then there were “$75 worth of fees” associated with a payment that didn’t clear, even though they said it cleared and I was able to play with it??? Before all this happened then I won $900 something dollars, only requested the withdrawal for $800 so I could play with the remaining $100 and some change that day....that $800 was approved for $425 said one of the 987 reps I spoke with, but it “would be addressed at a later date” as far as how much I actually got. So yes, I need a new site to play on bc I miss it. Any suggestions for players from the states?

Good evening, all- Does anyone have a general idea or time frame for when a complaint is submitted to (thank god for your site) your website and any resolution is completed? Not saying you guys aren’t doing anything, btw. Just wondering bc I’ve been double charged, money withdrawn from my credit card without authorization by RubySlots.com. Does anybody have a time frame for resolution at all? Thanks so much!

Thank you guys for the info. I cashed out a $1213.23 and $800.00 balance. RubySlots charged my card $100, because I had fraud on my account when mailing in my propane payment and the company not receiving it for a month, and then when they did, it was all taped up, so cc company sent me a new card so in the mean time, I didn’t know my old card wouldn’t work, made a deposit on Ruby’s (and several after) processed just fine. Two weeks later apparently one $100 deposit didn’t go threw, so I said can you please deduct it from my total winnings, over 2 grand, but they changed my new card $100 to make up for payment that didn’t go through, then they deducted $175 from my winnings (the same $100 and then $75 for “fees.”) so my two withdrawals, first one for $1213.23 and second one for $800.00. Were approved for $184 and $425 (apparently) so anything you win on Ruby’s Slots, expect to get about 1/4th or 1/5th of what your withdrawalable balance is, and they will charge your card without permission. No wonder they are blacklisted yet I’m the idiot who keeps playing with them. I thought they were a legit company but guess not. I’ve been charged $275 for a $100 deposit that was an issue w credit card company. And my $1213.23 is now $184. Worst company ever. Stay away.

Okay, so I received a text with a code for a 350% match bonus no play through required and earlier used a bonus with a match and a 25x playthrough requirement, on the second one, I completed the playthrough requirement. I confirmed this by after depositing, my balance was $500 but withdrawalable balance was $300. So, obviously I deposited $300, their bonus was $200. So it showed my playthrough dollar amount through my playing, and then I met the wagering requirement, and I was then showing a balance of $800 and withdrawlable balance of $800, due to a lot of playing, losing and winning. Then I played the next weekend with the 350% match no playthrough requirement, and won and lost won and lost. Eventually cashed out at $1200 or so. I sent in all my verification docs, approved by a rep via email. So I have that $1200 pending for the past week. The rep can’t comfirm time frame for receiving the payout, and the amount hasn’t been approved yet. Seeing a lot of horror stories w this site (ruby) about waiting months to get money or them taking out the bonus amount, even though the playthrough amount was met. Why do they have a playthrough amount requirement if they are just going to take the bonus away anyway? Should I be expecting to get approved for much less than $1200 now??? Thanks so much for any help.