Slimk7

I honestly did not pick it up till I was deleting emails that had anything to do with betting days later. I know about self exclusion and sister sites and always check bottom of page to see if a license cross over, then I don't join. Just think they would be quick to point out if I broke t and c's

Jetbull don't really respond. Say to contact Everymatrix. They responded a few weeks later saying my self exclusion was over

Hi. New here and not sure if posting in right place Looking for information. Self excluded from Jetbull for 6 months cause have a gambling problem. Got email off them when it was up saying self exclusion had expired and that if I wanted to use account, I had to contact support and it would be considered. To be honest did not really read email properly till after damage was done. Day after email had it in my head to gamble so logged in and went on to lose a lot of money. When I went to delete emails from the site I noticed it. I never contacted them with written request or through support in any way and was able to access account and gamble. This has helped me on other sites I self excluded. Having to contact support curbs me from gambling cause I feel ashamed to ask to reopen account after self exclusion. Think they broke their terms and conditions. Has anyone seen this pop up before?