Here we go!
Made a deposit on Bovada a few weeks ago.... turned $550 into just over $4000 and went to cash out some and just like everybody else is complaining on EVERY forum... I've had to jump through a bunch of hoops. After hitting the cash out button 48 hours went by, nothing... Had to call
After call they disable my account to "verify my info"...no prob I send it right over
48 hourse goes by ...no call... after I call they say they need more?? no prob send it right over
48 hours....I call to follow up... They say "THERE IS ANOTHER ACCOUNT WITH THE SAME LAST NAME AND THEY ARE DOING AN INVESTIGATION"... they ask me all kinds of questions about me and my bets... No Prob.... they ask if I know anybody that with the same last name who might have a Bovada account... they ask about my Dad...(who is 60 and barely knows how to use the internet...and lives accross the country from me) still no problem...
I ask them if they have an account with my father...or if someone was trying to use my identity... they say no the person with the similar account isnt that old... and that it is an inactive account from 3 years ago???
They then proceed to tell me that "we believe that you are you and making these bets"
WHAT ELSE DO I HAVE TO DO... you have my social, front and back of debit and license, proof of address??
Nobody I know...especially with my last name has an account with Bovada.
NOW MY MONEY IS BEING HELD HOSTAGE
I WISH I READ ALL OF THESE REVIEWS BEFORE DEPOSITING
for everybody who is going to ask the following (which is what I have been reading)
- I only have one account...EVER... on ANY SITE... and its bovada
-no bonus abuse....I deposited ONE TIME.... and BET ENOUGH ON SPORTS ONLY TO UNLOCK ROLLOVER (no slots or any bs bonus loopholes)
-I live by myself with my fiance, who does not have an account... and the account is only logged into while I am home (from my open IP address)
-AFTER answering ALL of their questions and ALL of their documents sent... "Tony" specifically told me that he does infact, know that I am the one in charge of MY account (duhh)
WHAT I KNOW: Bovada is going to delay this process EVEN more, with back and forth BS... any help with this would be much appreciated
- I was SO CLOSE TO WRITING A POSITIVE REVIEW TO ALL OF THE NAY SAYERS BUT IT SEEMS AS THOUGH THEY ARE CORRECT
-If this gets resolved I will be more than happy to rectify this post... but honestly I'm being treated like trash
Thanks!
