maxineharmon

For over 20 years I’ve played real life casino roulette in Vegas, Atlantic City and Ive never seen anything like this. While playing real money roulette on Bovada , the number sequence of 13,5,5,13,5 came up when I was playing with real money. Naturally I lost. As a gambler, I do not mind losing money. However, losing money in this fashion was odd. So I consulted a couple mathematician friends and they calculated that thr actual probability of that five spin sequence, an essential ‘full house’ of numbers, occurring in roulette is 1 in 5,635! When I reached out about this and sent them the screen shot of what happened to Bovada Customer Support, twice, I got the following generic message, twice. “We’re sorry you’re not happy about your recent play. We utilize a Random Number Generator (RNG) to guarantee the unpredictability of our games. The RNG uses a computational algorithm to produce a sequence of numbers or symbols which cannot be mathematically determined. This ensures the outcomes of our games are fair and not foreseen. At Bovada, openness and transparency is important to our business. We want to ensure that our players are confident in the product we provide. We know how your losses may disappoint you but we can assure you that we’re here to listen to your thoughts, and at the same time, guarantee that there’s no reason for us to put our reputation in question. We’re available to help 24/7 if you need anything else. Thanks, Bovada Customer Service “ I’m submitting this because other players and potential players at Bovada Casino should be aware of what they are up against. Despite their generic excuses, a 1 in 5,635 event occurring against a player using a RNG is not random. If that is the case, I must of been the unluckiest person in the world during that playing session, and it cost me dearly. If this happens within Bovada Roulette, there is a good chance other Bovada games may have the same odds working - against the player. Their explanation of using a RNG is speculative. Perhaps it’s a glitch, perhaps not. The fact Bovada customer service tried to blow me off twice and move on is not acceptable. Players should know what they are up against before they decide to join a online casino. Please see the attached screenshot. Jill H.