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Ladynew76

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  1. Coincidence or not, who knows, but received a reply from cassava just refunding me another 101x the original amount! Another £1010 is due back to me opposed to the original £10 they stipulated. It’s worth checking bank statements and such and ensuring all is as cassava say it is! Good luck all and fingers crossed I have no problem with the refund now!
  2. So a quick update in that I have no further answers from Cassava at the moment. My first point of contact with them was 25/10 to which I received a £10 refund on 6/11. Since then no actual answers on anything I’ve asked them. I’ve asked on at least 3 occasions what that £10 was for and when the deposit was made as I fail to see anywhere on a statement a single deposit of £10. I’ve sent over bank statements from March 17 clearly showing four separate deposits totalling a reasonable sum of money that is so clearly deposited after a 5 year exclusion back in 2015 which again I’ve sent evidence of.. The problem I think is I have no idea what site those deposits were made on. I’ve searched my emails and fail to find receipts or account openings around that date. I have been promised all sorts of contact, 5 business days, 48 hour manager response blah blah blah it’s all very messy at their end it appears. I’ve worked in customer service all my life and I know it can be difficult but they are in no way helping their situation by basically palming people off. I am going to continue to persue this and keep you updated if I do finally get somewhere.
  3. Hi Like many received three separate emails to three separate email addresses back in June and managed to miss all three! Got another one to just one email address again in October and replied, to which I got a refund of £10.00. I like many others believed this to be incorrect and so have married up bank statements with email self exclusions and realised that this figure is far from the correct amount. Never realised 777 moongames foxy and 888 were all ran by the same licence and so like others here after self excluding with 888 went on to open other accounts elsewhere. The fact they sent me the same email to three diff accounts makes me believe they 100% owe me more than £10 as min deposit is £10 at most places and if they’ve picked up at least three diff emails that suggests at least three diff accounts affected? Anyway I questioned this and they ignored the content of my email and just said payment on its way (this was about 30th Oct) I responded again on 6th November and still no response. Ive sent them all my email addresses, my home addresses which would have been used and asked them to check again. I’ve phoned and been told to email again, but I’m starting to get rather annoyed now with the lack of response. I am going to write a new email shortly using the incident number they provided in the original email but I can confirm they are still as slow as they appeared to be in the summer at actually assisting people. The best of it all is I actually have an email I sent in 2015 querying why they’ve let me open a foxy account when I attempted to open an 888 account and it got closed due to self exclusion and it was at this point I realised foxy was a cassava site. They closed my foxy account there and then but fobbed me off saying it’s not their problem and I shouldn’t have opened the account in the first place! Which is correct but then they are so sneaky and don’t make it clear at all about how all these sites are linked. I suppose this proves how right I was at the time, but I’m concerned they will say the foxy account wasn’t self excluded but only closed as they closed it themselves after my email. I’m also still receiving advertising emails from places like nova bingo despite all of this... they don’t seem to be learning their lesson at all!
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