My experience with Stake.com

[Amrendra Kumar]

Hello there , 

Thankyou whoever reading my massage by giving so much time it will take few min please read though the end. I will try my best to make it berif. What happened with me.

1. On 31st Dec 2018 my son Lost on Duckdice.

2. I got refund from Duckdice, on 26th March.

3. On same date, with in 1hr after refund on 26th March my son Lost on Luckygame.

4. I got refund from Luckygame on 20th Oct , my son gamble it on stake on 23rd Oct.

 

And, when I share this fact with official of stake but, they denied to help. Then my simple question was this to them :

 

1. If you don't intend to want children gambling on your platform, then why in my case officials denied to refund money even knowing the fact bets were placed by children. This indirectly indicates the intention. At one instance official says we don't want children to engage on my platform but, at other dark side  of this is that, they are ready to keep money from child bets. And, not ready to give money parents.

 

2. I got this excuse from the official that, there is no way to prove who place the bets. Then, I had shared all the screenshot of refund which I received in past two instance (to address that story it needs another post but, I will attach screenshot of refund). But, after seeing the Screenshot official made fun of me and he was one of the General Manager of stake he used laughing emoji and said keep trying and keep laying. He also made fun of my son by saying you using your son. But, I couldn't had done anything because I was helpless and alone. And, I even asked the official to let some independent authority to investigate my complaint but, they said no matter even your son did gambling we are not going to make Refund.

 

 

P.S see screenshot of refund which I got. There are lot more things I want to share with you but, I am ristictated to make it short and this true dark side of casino , here you can see some casino can fall so down that, they can use children to make profit. This is my story.

 

I need your support so, it can read to stake official and they can give authority to Askgamblers to let investigation my complaint independent. Please I need your support. I request admin of Askgamblers to tag Stake official so, they can see my story.

 

 

[copyyy]

First of all props to Luckygames giving you a refund can't even see that they have some gambling license.

Meanwhiles stake is having Curacao license and I had such a bad experience with them that I'm not surprised by the outcome in your situation.

I played there couple of times and can tell you their games are awful as they are making them and not having any official provider it's just a joke.

Totally believe that Stake support behaved that way, they kept requesting my IP address to close my account on their site? Like what?(Your screenshots would be nice for people to see) Anyway, those are crypto casinos mate where you need to deposit with Bitcoin/ETH, etc, so what proof did you give them that indeed your son lost your money and you are not just looking for a way to recover lost funds?

 

[Amrendra Kumar]

9 minutes ago, copyyy said:

First of all props to Luckygames giving you a refund can't even see that they have some gambling license.

Meanwhiles stake is having Curacao license and I had such a bad experience with them that I'm not surprised by the outcome in your situation.

I played there couple of times and can tell you their games are awful as they are making them and not having any official provider it's just a joke.

Totally believe that Stake support behaved that way, they kept requesting my IP address to close my account on their site? Like what?(Your screenshots would be nice for people to see) Anyway, those are crypto casinos mate where you need to deposit with Bitcoin/ETH, etc, so what proof did you give them that indeed your son Lost your money and you are not just looking for a way to recover Lost funds?

 

Sir, The statement from Bitbns Exchange from where coin were bought by my son.. and there officials had confirmed and ready to State that transaction were done my my son.. what happened was that, the exchange need call verification for each transaction outputs as precaution because that account is listed as to prevent any frauds withdraw or from hacking.. I had even ask Official earlier of Bitbns to not let withdraw any further transaction but, they haven't lock down account and that led to happen even after receiving refund twice... 

[ValDes]

Hi there, 

Have just had a quick discussion with the Support team and oh my, seems like you have flooded us with emails, tickets and live chats already... Not to mention the countless PMs you have sent to me as well. Something you certainly should not do. 

Further, I can see you have already submitted AGCCS case against Stake Casino which has been rejected by AskGamblers Complaints Team due to the fact you mentioned the issue has already been escalated with the relevant regulatory body/ies. Please let me know the outcome of your official complaint prior getting further advice. Thanks. 

And please, stop spamming all over the website in the meantime. Thank you!  

[Amrendra Kumar]

36 minutes ago, ValDes said:

Hi there, 

Have just had a quick discussion with the Support team and oh my, seems like you have flooded us with emails, tickets and live chats already... Not to mention the countless PMs you have sent to me as well. Something you certainly should not do. 

Further, I can see you have already submitted AGCCS case against Stake Casino which has been rejected by AskGamblers complaints Team due to the fact you mentioned the issue has already been escalated with the relevant regulatory body/ies. Please Let me know the outcome of your official complaint prior getting further advice. Thanks. 

And please, stop spamming all over the website in the meantime. Thank you!  

I am really sorry that was not my intention

Sir, But... I am standing helpless and in such situations if a person find just spark of hope he run so hard towards it, they forget everything what happened around... Stake official are not ready to answer questions which I asked them or do not ready do investigation or nor even ready to let any independent body to do investigation body... I had contacted Couraco Egaming authority backed in  31th OCT that was last date they replied and asked for evidence and after submitting it, they replied me 2month later on 7th Jan 2020 and btw that period there were no response from them. I had send them countless email in that period. And, I was surprised what they responded on 7th Jan, they said me your case is closed as there is no way to prove who place the bets. 

 

I had said them that there is evidence to prove that as well.. but, they haven't listened to me any more. I had provided them Statement of Bitbns exchange official from where coins where transferred. Which prove in itself but, they haven't comment on it anything and not stake official ready to say anything. I am in such situations since a year please understand my situation and how much stressed I went in fighting but, stake official Blocked me. You can see the response of copyyy , he/she had also such bad experience with Curacao Regulator they are very unfair and not rational to solve dispute. In my situation they are completely ignored from speaking on my evidence which I submitted to them but they given any justification what Happened to my evidence ... 

 

Edited January 17, 2020 by ValDes
Screenshot removed - containing sensitive personal information.

[ValDes]

I see... 

Well then, feel free to submit a new AGCCS case. make sure to provide all the relevant info, details and proofs this time however. 

Good luck. 

[Amrendra Kumar]

Just now, ValDes said:

I see... 

Well then, feel free to submit a new AGCCS case. make sure to provide all the relevant info, details and proofs this time however. 

Good luck. 

Thanks you

[Amrendra Kumar]

41 minutes ago, ValDes said:

I see... 

Well then, feel free to submit a new AGCCS case. make sure to provide all the relevant info, details and proofs this time however. 

Good luck. 

Sir,  I had just submitted my request, but I need to attached few more screenshots of transaction what could I do now ? 

 

Thanks you

[cocopop3011]

9 hours ago, Amrendra Kumar said:

Sir,  I had just submitted my request, but I need to attached few more screenshots of transaction what could I do now ? 

 

Thanks you

If the complaint is accept and published you'll be able to upload your documents then, if it is rejected due to lack of proof then please just remember to include EVERYTHING you have, it will help speed the process along for you.

[Amrendra Kumar]

5 hours ago, cocopop3011 said:

If the complaint is accept and published you'll be able to upload your documents then, if it is rejected due to lack of proof then please just remember to include EVERYTHING you have, it will help speed the process along for you.

Thanks you so much. I will update if anything more needed..

[cocopop3011]

18 hours ago, Amrendra Kumar said:

Thanks you so much. I will update if anything more needed..

No problem, good luck.

[Amrendra Kumar]

On 1/19/2020 at 4:47 AM, cocopop3011 said:

No problem, good luck.

My complaint had been rejected Sir, but the reasoning which was given to me for rejection doesn't make any sense to me. As I was said that you couldn't further contact that why I am taking moment to post that concern here...

First reasoning was I haven't provide any screenshot of conversation that took places btw me and stake official.

 

I would like to say that, I had mentioned this countless time that I never get any reply from stake official. I had send them more 100s of emails in past 3 month but, they haven't reply me any single time so, how will I provide screenshot of conversation? Secondly, the conversation which took place btw me and official of Stake on  Live I can't share that screenshot because they blocked me from there website and the account though which conversation took place. So, how will I bring screenshot of that conversation? 

 

Here I was blamed for everything but, no one asking stake official... Now coming to 2nd reasoning which was given...

 

- proof that it wasn't You but your underage son who created the casino account and made the deposit transactions 

I had one question, Do ever possible in this current internet world to know who is texting other side ?  it's not possible to know who is other side; even at current moment do any I again any company in this world know who is other side ? Without doing KYC ?! No not possible even big corporate depends on input of user and they trust what user give the input.  There would be millions of children using many adults site right now by just clicking that yes they are 18+ does that mean in reality they are ? According to study it estimate many p**n site generated by 50% teen ... But, official here asking me to prove that who created account... There is clearly no way because Stake official didn't asked for KYC and there is clearly possibility that account might be created by adults and might be children... It's 50/50 chance that user on internet is adult or children...

 

Now coming to 3rd point I will make another comment to explain that... Please beare with me till it finished...

 

[Amrendra Kumar]

On 1/19/2020 at 1:17 AM, cocopop3011 said:

No problem, good luck.

You can clearly see in screenshot of the reply by Askgamblers official on 3rd reasoning asked me prove that fund deposit on account were by my son... 

 

So, here is prove of that I requested Exchange official to kindly help me because they clearly know that who was handling the account as compare to Stake or any Casino related company Exchange official keep the track record of activities as they do KYC...

 

Now in response which I received from Exchange CEO himself, he forwarded the past emails which they send to Duckdice official backed on Feb 2019. And, they iterated here the same thing as you can see.. that account were not handle by me and account activity such as (withdrawal,trade) where not done by me and it was my son who did it... And that same thing happened on 20th Oct when I received the refund at that day my son withdraw the funds from that account by contacting exchange official....

 

And, Bitbns CEO himself said it... And my son moved money which I received in refund from Luckygame to another Indian Exchange and the to Binance and then to Stake... I had attached the screenshot of all the transaction.. 

I don't know sadly what more substantial prove will be ? When Exchange CEO himself replied that Fund movement which took place after the Luckygame refund where not by me. Still it doesn't make any sense to me that I asked what more prove? 

What more prove Sir? When Ceo of Exchange official himself clearly mentioned that account where operated by child. I still haven't understand the logic behind asking for more evidence? What typically more evidence?

 

Hope who ever made out till end.. understand and give me response... Please... It had been 13th month... And my own hard earn money is stuck at different places and taht company which is stake not ready to give reply and even when I try to seek reply from trusted authority I don't why they also fail to give proper reasoning to my complaint even after offering all evidence... And now I am said to not further complaint to Askgamblers platform... I even try to asked Live Support team to kindly help but, sadly they also refuse to understand...and I just don't know whether this post will be taken down by Askgamblers official because of criticizing them... 

[Amrendra Kumar]

On 1/17/2020 at 6:47 PM, ValDes said:

I see... 

Well then, feel free to submit a new AGCCS case. make sure to provide all the relevant info, details and proofs this time however. 

Good luck. 

Please kindly check out this Situation ...

[ValDes]

Hi @Amrendra Kumar, 

Have just reviewed your rejected complaints and hey, it appears that you provided 10 times more information in the forum rather than in your complaints which is ridiculous! 

Let me just explain you (again) that by using our complaints system you are expected to provide ALL the relevant information, facts and proofs you might have in your possession and which could help you justify claim/s against the the affected operator. 

In other words, you will either provide sufficient information and proofs as requested by the AskGamblers Complaints Team or your complaints will continue to be rejected. It's really simple. 

[Amrendra Kumar]

19 minutes ago, ValDes said:

Hi @Amrendra Kumar, 

Have just reviewed your rejected complaints and hey, it appears that you provided 10 times more information in the forum rather than in your complaints which is ridiculous! 

Let me just explain you (again) that by using our complaints system you are expected to provide ALL the relevant information, facts and proofs you might have in your possession and which could help you justify claim/s against the the affected operator. 

In other words, you will either provide sufficient information and proofs as requested by the AskGamblers complaints Team or your complaints will continue to be rejected. It's really simple. 

Sorry, Sir... I really attached all screenshot... As I had contacted Askgamblers so many times I thought I don't need to attached same screenshot again and again... That's why I kept my compliant short... As I didn't want to iterate same thing again and again... I thought official will connect all don't and all screenshot I think I had shared more 20+ screenshot..  I request you Sir, if you read all 4 complaint in one go... You will see every possible screenshot needed... And the last screenshot of Massage which I received from CEO of Exchange is most important I thought would be substantial prove...

 

Sorry, if it feels disrespectful... Kindly please could you guide me Sir, what could I do now ... I really suffered alot in this past 13th month... 

Edited January 30, 2020 by Amrendra Kumar

[ValDes]

2 minutes ago, Amrendra Kumar said:

Sorry, Sir... I really attached all screenshot... As I had contacted Askgamblers so many times I thought I don't need to attached same screenshot again and again... That's why I kept my compliant short... As I didn't want to iterate same thing again and again... I thought official will connect all don't and all screenshot I think I had shared more 20+ screenshot.. 

 

Sorry, if it feels disrespectful... Kindly please could you guide me Sir, what could I do now ... I really suffered alot in this past 13th month...

Giving your case a further look, I believe that our complaints team might actually made one last attempt to help you but hey, you must realize and understand you are expected to provide a detailed description of the entire chain of events, supported by the relevant proofs and not just piles and piles of meaningless text without a single real fact, date, amount, etc... 

It's really ridiculous what our complaints team has to suffer on a daily basis! Jeez! 

Oh, it appears that our support team had the chance to learn about your issue too due to the countless flood of live chats and emails coming from your end on a regular basis! This must really stop!  

[Amrendra Kumar]

2 hours ago, ValDes said:

Giving your case a further look, I believe that our complaints team might actually made one last attempt to help you but hey, you must realize and understand you are expected to provide a detailed description of the entire chain of events, supported by the relevant proofs and not just piles and piles of meaningless text without a single real fact, date, amount, etc... 

It's really ridiculous what our complaints team has to suffer on a daily basis! Jeez! 

Oh, it appears that our support team had the chance to learn about your issue too due to the countless flood of live chats and emails coming from your end on a regular basis! This must really stop!  

Sorry Sir, I am really sorry... I know it's really my mistake because I began to panicking... Because Sir, my heart just broken my all patience is lost I suffer so, much Sir... In all this passage of time I went from so much lows I really can't explain how ups and downs my life went... I know this case is few about 2k $ but, for common man in India it take 3-4 year of saving...

 

Thanks for just last look into the matter.. I hope Sir, I don't need to again submitted any further complaint... I am really sorry that due to my inconsistent complaint team had to look on this matter agian and again...

 

Do I need to submit complain again ? Or team will look all case reagain one by one? I am again saying sorry from my heart for this misunderstanding , apologize zz... 

Edited January 30, 2020 by Amrendra Kumar

[ValDes]

5 hours ago, Amrendra Kumar said:

Sorry Sir, I am really sorry... I know it's really my mistake because I began to panicking... Because Sir, my heart just broken my all patience is Lost I suffer so, much Sir... In all this passage of time I went from so much lows I really can't explain how ups and downs my life went... I know this case is few about 2k $ but, for common man in India it take 3-4 year of saving...

Thanks for just last look into the matter.. I hope Sir, I don't need to again submitted any further complaint... I am really sorry that due to my inconsistent complaint team had to look on this matter agian and again...

Do I need to submit complain again ? Or team will look all case reagain one by one? I am again saying sorry from my heart for this misunderstanding , apologize zz... 

Feel free for one last attempt. Will let the AskGamblers Complaints Team know about it. 

PS. Please stop sir-me, we are a friendly forum community here in case you missed that.   

[pinnit2015]

In anticipation of my Knighthood, it’ll be mandatory to call me Sir. 

Or it’ll be to the Tower ye go. 

Chop, Chop

[ValDes]

11 minutes ago, pinnit2015 said:

In anticipation of my Knighthood, it’ll be mandatory to call me Sir. 

Or it’ll be to the Tower ye go. 

Chop, Chop

Hurry up then! I think Harry free a spot now!

[blondie]

I have to admit, VaIDes has quite some patience. I read through the thread but I was very confused- if this has happened several times when a child has played, how come it even happened? I'm surprised to see that you've received refunds in the past on more than one occasion. I also understand that if it's an important amount of money, you want to have your chance of getting a refund (while I still wouldn't expect it) but you need to be patient and follow all the instructions VaIDes has provided you with. Spamming and DM'ing people won't help.

[pinnit2015]

54 minutes ago, ValDes said:

Hurry up then! I think Harry free a spot now!

Wonder does it come with a delectable TV star girl?

Once confirmed, I’m in 

[pinnit2015]

56 minutes ago, blondie said:

I have to admit, VaIDes has quite some patience. I read through the thread but I was very confused- if this has happened several times when a child has played, how come it even happened? I'm surprised to see that you've received refunds in the past on more than one occasion. I also understand that if it's an important amount of money, you want to have your chance of getting a refund (while I still wouldn't expect it) but you need to be patient and follow all the instructions VaIDes has provided you with. Spamming and DM'ing people won't help.

It's Curacao so they'd basically let a Dog lay a bet if they wanted.

To be fair to casino's this is extremely difficult, even with KYC - if my 'kid was 14' - probably, could find a copy of my passport - check. Can go into the draw and find one of my utility bills - check. Nip into my wallet and use my card and take a photo to send - check. As a casino, without doing a facetime call, how would i know it's me at aged 38 and not my kind at 16? - genuinely would like to know from anyone in the industry how they safeguard against this? There may be an argument that i failed in my duty to keep certain documents safe BUT, in a house with your family that's quite a leap...

If you actually look at the UKGC's code on this, you could say if they did the initial KYC above then what else can they do?

 

[cocopop3011]

7 hours ago, ValDes said:

Hurry up then! I think Harry free a spot now!

Post of the month right there!!