What do you think about Ezugi? Buggy Platform Took 1 mbit

[rabbittooth]

Just earlier I placed 3 bets of 0.25mb, my bet was rejected, my balance wasn't recovering.

When you message the supports it takes so long for them to reply you, half hour for a ticket number.

When I asked the customer support on the site, he goes "I can see that the round before was played correctly."

If all bets are rejected repeatedly, how can I play correctly?

I have bad impression of how ezugi handle issue, also their support chat box used to swap to public chat box like every few seconds, so your query goes to the public and you have to re-type.

One more funny thing is, as I said all bets are rejected, yet in history I found I won a game, but my balance wasn't increasing either.

Bad, anyone has similar impression or its just me?

I will post the screenshots tomorrow as the limits for a newcomer on AG.

[rabbittooth]

My bets were all rejected on Ezugi, 0.75mb were lost during this event.

So on my first bet 0.25mb or ($2 lol), a message popped up says bet are rejected.

I thought okay, I will be refunded, but my balance earlier was 1.274mb, now 1.024mb

Contacted Ezugi on the chat, a simple "Hello" would takes minutes to response.

Timeline are included on the bottom right of each game.

I tried a 2nd rebet if the bug persist, it does. I took a screenshot.
Placing a bet,

https://i.snipboard.io/HKEByY.jpg

Bet was rejected, (not refunded)
https://i.snipboard.io/EJIjqF.jpg

Okay, I contacted Sportbets, they goes, "I can see that the round before was played correctly."
 https://i.snipboard.io/EJIjqF.jpg

If all bets are rejected how I played correctly?

I tried a 3rd rebet with recording application after the dialog.
Bet was rejected, (maybe a refund?)
https://i.snipboard.io/UalCHx.jpg

The game ended
https://i.snipboard.io/xdEeSH.jpg

I gain no control in this game.

Their system marked me a win, (before bet 0.77mb, after win 0.77mb)
https://i.snipboard.io/zUpyku.jpg (Play history)

Now the 4th rebet.
Placing a bet,
https://i.snipboard.io/i4jYTL.jpg

Balance goes 0
https://i.snipboard.io/x0CpSk.jpg

Games are not played correctly, their support took half hour for a ticket number.

Ezugi, bad game provider, they said need 48 hours to investigate.

[ValDes]

Hey there and welcome to AskGamblers Forum. 

Considering the nature of your issue, you'd better make sure to contact the operator's support team first and wait till their investigation is over. Once this process is over and you are still not satisfied with the outcome, you may consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here. 

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[rabbittooth]

It's only $7 or 1mb.

They replied me it's connection issue and only refunded 50% of the lost.

Sportbets.io ignore other bets being rejected without refund during the game, although I have noted thrice during email and live chat, also ezugi live chat.

Wasn't satisfied how "serious" they treat their customer.

Their reply,

https://i.snipboard.io/EgRmXp.jpg

[Poison]

"What do you think about Ezugi?" - Sorry, I don't think about it at all  but first my thought was - "what is Ezugi?"

[Afi4wins]

13 hours ago, Poison said:

"What do you think about Ezugi?" - Sorry, I don't think about it at all  but first my thought was - "what is Ezugi?"

One thing is for sure Poison mate...Ezugi ain't a Japanese gal that you can bite...but she certainly can bite you...and everyone else! 

[copyyy]

Played on Ezugi a couple of times, hate their design and everything about blackjack, Evolution is just the next level in my opinion.

[rabbittooth]

Some games offered by them like Akhbar....??? Dabra? Are not available on Evolution.

No wonder Ezugi lacks of crowd player like Evolution does, everyone thinks the same!

[Poison]

On 12/16/2019 at 9:02 AM, Afi4wins said:

One thing is for sure Poison mate...Ezugi ain't a Japanese gal that you can bite...but she certainly can bite you...and everyone else! 

What an interesting comparison and very accurate 

[copyyy]

On 12/17/2019 at 7:44 AM, rabbittooth said:

Some games offered by them like Akhbar....??? Dabra? Are not available on Evolution.

No wonder Ezugi lacks of crowd player like Evolution does, everyone thinks the same!

Everyone thinks the same because you can't even compare Ezugi to Evolution at this point. There is a reason why Evolution is the most popular live casino provider. They have plenty of unique games such as monopoly live, deal or no deal, lighting roulette, etc, and let's not talk about hundreds of blackjack tables.