NEED SOMe HELP OR TIPS

[pinnit2015]

8 hours ago, balotelli said:

 

I got the 6K today sent 20 sep. 

I will now write a new letter with more evidence and also ask why they said yes to 2019.When I only point out 17-18. Didn't care then or because they got Swedish license in 19.

 

If we can't meet each other on mail. It's gonna be Casumos first worst case of behavior. They have soo Good reputation here and answers fast.

 

So it will truly be interesting for people to see how a vip is treated until they are bankrupted. AND THEN THEY BLOCK YOU

You said on Skype that you was my friend  

 

That's easy to answer...you're kicked to the pavement because at that point you are of no monetary benefit to them.

Been one a few times (mainly in the earlier years) and once your play dips the attitude changes dramatically - but hi-ho, that's business for you  

[Flatzem]

so what games did you mostly play on (slots which ones? or table games? which ones?)

they should give you all the stats RTP for all games you played on. all the win/loss for all games for every day played.

will comb through the data and see if there is anything unusual there.

[balotelli]

On 10/6/2019 at 10:34 AM, pinnit2015 said:

That's easy to answer...you're kicked to the pavement because at that point you are of no monetary benefit to them.

Been one a few times (mainly in the earlier years) and once your Play dips the attitude changes dramatically - but hi-ho, that's business for you  

Dear 

 

Responsible Gambling is deemed to be a regulatory issue and as such an ADR cannot be of assistance as we only investigate transactional and/or contractual gambling disputes.

 

You will need to raise your concerns with the relevant regulator.

 

Regards,

eCOGRA

 

 

Didn't ecogra take cases like this?

[balotelli]

On 10/6/2019 at 3:07 PM, Flatzem said:

so what games did you mostly Play on (slots which ones? or table games? which ones?)

they should give you all the stats RTP for all games you played on. all the win/loss for all games for every day played.

will comb through the data and see if there is anything unusual there.

 

Slots, game called super flip 

[pinnit2015]

32 minutes ago, balotelli said:

Dear 

 

Responsible Gambling is deemed to be a regulatory issue and as such an ADR cannot be of assistance as we only investigate transactional and/or contractual gambling disputes.

 

You will need to raise your concerns with the relevant regulator.

 

Regards,

eCOGRA

 

 

Didn't ecogra take cases like this?

UK Licence wise, ADR's wont touch RG but Valdes mentioned a few pages back that they've taken it on? But the casino seem to be saying under the Swedish E Cogra isn't the right way to go (i don't know what they mean) and think they mentioned another EU thingee...

[pinnit2015]

You can send it to the regulator but if anything like the UK they'll just acknowledge it, no more. 

[balotelli]

The casino answered before like this

if you would like to dispute this decision regarding the funds you spent on your account prior to January 1, 2019, under our MGA license, you may contact the Alternative Dispute Resolution Organization (ADR) eCOGRA or contact MGA. If we are notified that we need to make changes to our decision from our ADR, we will correct it.

Why say ecogra if they know they wont touch this....

Should i contact MGA?

[Flatzem]

44 minutes ago, balotelli said:

The casino answered before like this

if you would like to dispute this decision regarding the funds you spent on your account prior to January 1, 2019, under our MGA license, you may contact the Alternative Dispute Resolution Organization (ADR) eCOGRA or contact MGA. If we are notified that we need to make changes to our decision from our ADR, we will correct it.

Why say ecogra if they know they wont touch this....

Should i contact MGA?

contact every man and his dog, this is worth 224K euros (approx 2.24 milliom SEK) so far you have gotten back only 6K of 230K, only 2.6%...

 

[ValDes]

12 hours ago, balotelli said:

The casino answered before like this

if you would like to dispute this decision regarding the funds you spent on your account prior to January 1, 2019, under our MGA license, you may contact the Alternative Dispute Resolution Organization (ADR) eCOGRA or contact MGA. If we are notified that we need to make changes to our decision from our ADR, we will correct it.

Why say ecogra if they know they wont touch this....

Should i contact MGA?

Hmm, truly surprised to see such a response from eCOGRA simply because they are trying to apply in your case exactly the same strategy they are using on UKGC licensed casinos. Which should not be the case of course... 

Anyway, time for you to forward the matter in front of MGA directly - https://www.mga.org.mt/support/online-gaming-support/

I suppose you'll have to arm yourself with patience though as the speed of their dispute process is several times slower than AGCCS. 

Good luck and keep us updated. 

[balotelli]

On 10/8/2019 at 8:59 AM, ValDes said:

Hmm, truly surprised to see such a response from eCOGRA simply because they are trying to apply in your case exactly the same strategy they are using on UKGC licensed casinos. Which should not be the case of course... 

Anyway, time for you to forward the matter in front of MGA directly - https://www.mga.org.mt/support/online-gaming-support/

I suppose you'll have to arm yourself with patience though as the speed of their dispute process is several times slower than AGCCS. 

Good luck and keep us updated. 

Hmm okej!

 

I don't know though all this is new to me. I've sent a mail #2 to the casino and will wait for respond. Otherwise I'll take it to mga or maybe here.

 

Thanks!

[balotelli]

On 10/8/2019 at 8:59 AM, ValDes said:

Hmm, truly surprised to see such a response from eCOGRA simply because they are trying to apply in your case exactly the same strategy they are using on UKGC licensed casinos. Which should not be the case of course... 

Anyway, time for you to forward the matter in front of MGA directly - https://www.mga.org.mt/support/online-gaming-support/

I suppose you'll have to arm yourself with patience though as the speed of their dispute process is several times slower than AGCCS. 

Good luck and keep us updated. 

When I asked who to contact they said 

 

Dear

You will need to contact the regulator of the jurisdiction where the site is licensed. This information should be available on the gambling website.

[ValDes]

12 hours ago, balotelli said:

When I asked who to contact they said 

 

Dear

You will need to contact the regulator of the jurisdiction where the site is licensed. This information should be available on the gambling website.

Hmm what do you mean? I already gave you the link for submitting official dispute with the regulator - https://www.mga.org.mt/support/online-gaming-support/

[pinnit2015]

Are we still circling?

[balotelli]

2 hours ago, ValDes said:

Hmm what do you mean? I already gave you the link for submitting official dispute with the regulator - https://www.mga.org.mt/support/online-gaming-support/

Dear 

Thank you for contacting the Malta Gaming Authority.

Please be informed that all B2C licensees are now required to make readily available to players the applicable procedures for referring a dispute to the operator’s appointed Alternative Dispute Resolution provider (ADR).

The approved ADR provider for Casumo Services Limited (casumo.com) is eCogra

https://www.ecogra.org/srs/dispute.php

Kindly direct your dispute to the appointed entity accordingly.

 

Regards,

-----

 

Ecogra say mga, mga say ecogra.

 

What is this?

[ValDes]

It shouldn't discourage you! Just make sure to explain them you have already turned to eCOGRA but they refused to handle your issue due to the relevant reasons and so on... 

[balotelli]

5 hours ago, ValDes said:

It shouldn't discourage you! Just make sure to explain them you have already turned to eCOGRA but they refused to handle your issue due to the relevant reasons and so on... 

I'm so low on energy.

 

I wrote a really good mail #2 to the casino. With new evidence. That I wanted that they will show evidence how they say pay for 2019 and not before.

 

Show me how you tried. And pics from Skype when they encourage me etc etc.

 

Is is better to contact mga or make a ticket here?...

 

Thanks for help. 

[pinnit2015]

42 minutes ago, balotelli said:

I'm so low on energy.

 

I wrote a really good mail #2 to the casino. With new evidence. That I wanted that they will show evidence how they say pay for 2019 and not before.

 

Show me how you tried. And pics from Skype when they encourage me etc etc.

 

Is is better to contact mga or make a ticket here?...

 

Thanks for help. 

I’d probably go to MGA; after all that’s what they said. Valdes knows better in terms of how much they can assist here with RG complaints as it can very subjective. 

You need to kick it to MGA and forget about it for a bit; not being the harbinger of doom but be prepared not to receive anything IMO, given the nature of such complaints.

Having said that, I’m not au fair in terms of how MGA operate in respect of RG issues and if there is any financial recompense, even if they find they did breach licence conditions.

[balotelli]

2 hours ago, pinnit2015 said:

I’d probably go to MGA; after all that’s what they said. Valdes knows better in terms of how much they can assist here with RG complaints as it can very subjective. 

You need to kick it to MGA and forget about it for a bit; not being the harbinger of doom but be prepared not to receive anything IMO, given the nature of such complaints.

Having said that, I’m not au fair in terms of how MGA operate in respect of RG issues and if there is any financial recompense, even if they find they did breach licence conditions.

 

okay, I understand. I was quite shocked by the email I received today. They did not respond to any of the new evidence. or why they pay for 2019, when I only mentioned 2017-18. They said that if MGA or Ecogra consider that we should pay more than 6,000 euros out of 230,000 euros. then we will. Have not demanded everything back but some iaf thanks

[balotelli]

4 hours ago, pinnit2015 said:

I’d probably go to MGA; after all that’s what they said. Valdes knows better in terms of how much they can assist here with RG complaints as it can very subjective. 

You need to kick it to MGA and forget about it for a bit; not being the harbinger of doom but be prepared not to receive anything IMO, given the nature of such complaints.

Having said that, I’m not au fair in terms of how MGA operate in respect of RG issues and if there is any financial recompense, even if they find they did breach licence conditions.

All I read is MGA is corrupt. They are the casino. Doesn't help anyone. Done waste time.

Is it really so bad...

 

 

[balotelli]

On 10/11/2019 at 9:31 AM, ValDes said:

Hmm what do you mean? I already gave you the link for submitting official dispute with the regulator - https://www.mga.org.mt/support/online-gaming-support/

Sorry one question.

Can't i make a RG complaint ticket here before and see how it goes. It seems that English casumo is Moore serious than the Swedish.

 

Shouldn't be like that but I don't know..

Can I make one and then mga?

 

Or mga and them both?

 

Or if I'm not happy with mga answer make it after?

 

[pinnit2015]

43 minutes ago, balotelli said:

Sorry one question.

Can't i make a RG complaint ticket here before and see how it goes. It seems that English Casumo is Moore serious than the Swedish.

 

Shouldn't be like that but I don't know..

Can I make one and then mga?

 

Or mga and them both?

 

Or if I'm not happy with mga answer make it after?

 

Valdes will know more, but i think you can submit here the first instance and then to MGA, so nothing stopping you from doing here the first instance. 

If MGA say 'no' I can't see much point in then going to a complaints service as they're the highest authority. 

[balotelli]

32 minutes ago, pinnit2015 said:

Valdes will know more, but i think you can submit here the first instance and then to MGA, so nothing stopping you from doing here the first instance. 

If MGA say 'no' I can't see much point in then going to a complaints service as they're the highest authority. 

Thanks! That's what I thought to. 

 

See what valdes says 

[balotelli]

I've have some block program on computer so can't find much on phone. 

 

Can somebody please link a "how to complain" link please 

[pinnit2015]

25 minutes ago, balotelli said:

I've have some block program on computer so can't find much on phone. 

 

Can somebody please link a "how to complain" link please 

https://www.askgamblers.com/submit-complaint

Should show the drop downs etc for the area you want

[ValDes]

5 hours ago, balotelli said:

Sorry one question.

Can't i make a RG complaint ticket here before and see how it goes. It seems that English Casumo is Moore serious than the Swedish.

 

Shouldn't be like that but I don't know..

Can I make one and then mga?

 

Or mga and them both?

 

Or if I'm not happy with mga answer make it after?

 

The fact that I recommended you filing official case with MGA wasn't a coincidence, otherwise I would offer you to go straight with AGCCS. 

The disputed amount at stake here is large enough to make even MGA start asking questions sooner than they would usually do.