Casino-Mate - Caution if using Ecopayz

[TheAverageGuy]

Just a heads up to anyone using ecopayz as a deposit/withdrawal method at Casino-Mate (and by association I would assume House of Jack)

My last 2 withdrawals have been met with delays/reversals due to "technical issues with ecopayz"

First there was a rather sizable one earlier this week that was delayed for 8-10 hours before being released, mildly annoying but acceptable as things happen that are beyond control sometimes.

My last withdrawal was a few days later for under $500, after the 24hrs pending had passed there was again no withdrawal, 6-8 hours later an email was received informing me that my withdrawal had been reversed back to my account due to technical issues with ecopayz and asked me to restart the withdrawal process so they could process my payment when the issue was resolved (hopefully within 24hrs they said)

9 hours later I checked with live chat to see if there was any update on when I could expect payment and was told that it was once again sitting in the 24hr mandatory pending period before payments would be looking at it.

Suffice to say I was less than impressed with this reply.

I've had plenty of successful withdrawals in the past with casino-mate and HOJ and until now have spoken highly of both their service and support, but this last round of interactions has left me with a bad taste in my mouth.

Anyway, as I said.. A warning to those using Ecopayz at the moment, I would double check that the issues are resolved before playing and expecting payment on schedule at CM.

Cheers!

[TheAverageGuy]

Email received "The issue has been resolved and your withdrawal has been processed"

 

Hopefully it remains resolved this time

[cocopop3011]

14 hours ago, TheAverageGuy said:

Email received "The issue has been resolved and your withdrawal has been processed"

 

Hopefully it remains resolved this time

Whoopie!! Great news indeed. Enjoy your winnings.

[ValDes]

On 3/17/2019 at 7:49 AM, TheAverageGuy said:

Email received "The issue has been resolved and your withdrawal has been processed"

 

Hopefully it remains resolved this time

Great news indeed

Hope it wasn'r just part of the "AG Forum miracles" though...  

[Fiekie247]

I had experienced a similar issue with Eco Payz at King Billy and my withdrawal took 3 days to complete after issues were resolved. King Billy removed ecopayz as withdrawal option .

 

Glad you are sorted and it worked out for you.

[dillfly2000]

Dealing with multiple casinos, I always give them a 5 to 10 (working) day window depending on the withdraw method. Usually 3 extra days to what they say. If I don't receive my winnings by that time, I'll contact support. Usually never an issue though.

[TheAverageGuy]

20 hours ago, dillfly2000 said:

Dealing with multiple casinos, I always give them a 5 to 10 (working) day window depending on the withdraw method. Usually 3 extra days to what they say. If I don't receive my winnings by that time, I'll contact support. Usually never an issue though.

I only play at sites with fast withdrawals and little to no pending period, casino-mate is the exception with 24hrs pending before instant payment because I have had some great wins there.