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blondie

"You're no longer VIP" rant

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So recently I commented on several topics here on the forum about casino VIP programs and mentioned that I'm VIP at Casino Heroes. Well, guess what? I'm no longer VIP! I've been depositing so much at Casino Heroes and last October I received email about welcoming me to their VIP program. The only perks were Sunday Freeplay where I'd get either free spins (with regular wagering requirements) or rubies I could spend in the store. Today I spoke with CS agent and asked if I'd get the Sunday Freeplay reward to which I was told- I'm sorry but you're no longer VIP. And all that because I haven't made a deposit there for a week! Recently I had quite a losing streak at this casino and set myself a deposit limit. Now they couldn't even send me an email regarding this, since I've been so, so loyal? I understand that VIP is not a requirement for a casino to have, but after this, I won't be putting any deposits as I really didn't like the way they handled it. As a VIP I had a dedicated Account Manager (but he never reached out to me with tailored offers or anything, unless I wrote him myself), so I'd expected for him to atleast Let me know that based on this and that, I'm no longer qualifying for the VIP program.

Sorry for the rant guys, but given the fact that I had Lost there and being treated like my loyalty is pointless, it just made me upset. Thank you Casino Heroes for the entertainment, and, bye!

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Hmmmm...I'm feeling sad after reading your VIP story Blondie...but such is the situation nowadays with a lot other casinos too. A VIP level can revert back if no deposits are made within a certain period or number of days...so what's the blardy advantage of climbing up the VIP ladder anyway if only to lose everything and drop back to square one?! 😡

Yeah...I had come across a few instances of such rulings myself. and I would avoid such casinos totally...or if I already have an account, I would quickly close them! No hesitations...no regrets!

Well, I don't talk rubbish, and I don't talk empty either...today, I had just closed all my Tranello/Araxio casino accounts...Boaboa, Cadoola, Campobet, Casinia, Malina and Yoyo...not one single Tranello account remains with me now...and many more other casinos to follow suit soon enough! 8)

So Blondie my dear, RIP that Casino Heroes and move on...you won't be missing out on anything either, hehehe. :D

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Losing Casino Heroes isn't a loss....PNG at lower RTP setting, the gimmicky loyalty battles being the two for me.

Sounds like their VIP manager had a cushy job.

I played at them for a bit but they literally had no reasons to ever deposit again so the accounts just sitting there gathering dust.   

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If you do fancy getting something back for deposits (cash/spins/cashback) or having the odd surprise after a losing session then DO NOT go with Ikibu - I was on theirs and had one email from some chap called Winston, an offer of a 50% depo match with 90X wagering, yes just short of 100X wagering (actually more given the 50%) and a hello message. 

Nobonus casino, part of L&L, offer decent ish cash back. 

Like i said, Bet Victors was the best for me: 25% boost on losses AND wins each week - cracking. But those were the halcyon days on 2007 so probably gone now....

If you get high enough on Video Slots, you're guaranteed at least 100 euro each 5th level up - not great, but not too shabby. 

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On 3/15/2019 at 1:47 PM, blondie said:

So recently I commented on several topics here on the forum about casino VIP programs and mentioned that I'm VIP at Casino Heroes. Well, guess what? I'm no longer VIP! I've been depositing so much at Casino Heroes and last October I received email about welcoming me to their VIP program. The only perks were Sunday Freeplay where I'd get either free spins (with regular wagering requirements) or rubies I could spend in the store. Today I spoke with CS agent and asked if I'd get the Sunday Freeplay reward to which I was told- I'm sorry but you're no longer VIP. And all that because I haven't made a deposit there for a week! Recently I had quite a losing streak at this casino and set myself a deposit limit. Now they couldn't even send me an email regarding this, since I've been so, so loyal? I understand that VIP is not a requirement for a casino to have, but after this, I won't be putting any deposits as I really didn't like the way they handled it. As a VIP I had a dedicated Account Manager (but he never reached out to me with tailored offers or anything, unless I wrote him myself), so I'd expected for him to atleast Let me know that based on this and that, I'm no longer qualifying for the VIP program.

Sorry for the rant guys, but given the fact that I had Lost there and being treated like my loyalty is pointless, it just made me upset. Thank you Casino Heroes for the entertainment, and, bye!

Loyalty sucks sometimes, even though I don't Play or deposit as much as you guys any more I do still have  select few casinos I stick with and I'd never made it as a VIP but hardly ever get loyalty rewards anymore.!! The other half players a lot less too so I can't evem use any he used to get! Going back a few years ago my inbox would be packed. But in all the years I've been playing I've never been made a VIP.

But I think I have to agree with the other comments and move on to the next casino. Their loss!

 

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