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Roy richie: Cannot reach support?


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#1 Mr.Julius

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Posted 08 January 2019 - 08:29 AM

Hi guys,

Since a week ago I'm not able to access to royrichie and their support email address has been suspended so there is no way to contact them... Can you advise what can I do? I want my money back but its impossible to contact them..

#2 ValDes

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Posted 08 January 2019 - 11:18 AM

Hey there and welcome to AskGamblers. 

 

Basically, you have two options: 

 

1/ Use AGCCS and submit a case against them. More about using AGCCS here

 

2/ Contact MGA, their licencor, and submit official complaint. 

 

https://www.authoris...588b2&details=1


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#3 alexskep

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Posted 08 January 2019 - 12:03 PM

I have the same problem. I´ve filed a complaint with the MGA as suggested. Seems to be a lot of players with the same problem. 



#4 cocopop3011

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Posted 10 January 2019 - 08:08 PM

I have the same problem. I´ve filed a complaint with the MGA as suggested. Seems to be a lot of players with the same problem. 

 

Have you tried to open a complaint here as advised above?


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#5 ValDes

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Posted 11 January 2019 - 09:21 AM

I have the same problem. I´ve filed a complaint with the MGA as suggested. Seems to be a lot of players with the same problem. 

 

Unfortunately, they have gone completely offline lately and no one is responding now to their AGCCS cases. :(

 

Now is the perfect time to see how MGA is about to protect player's money and best interests and handle this terrible situation. 


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#6 Dani49er

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Posted 11 January 2019 - 09:57 AM

Same here. I´m waiting for my withdraw since 3rd Dec. with an amount of 3.000 €.

 

I made a complaint on 26th Dec at MGA. They didn´t respond since then and as the days goes by i don´t really have much hope that i will ever see any of my money again.

 

Is there somebody who has expierience with MGA and/or bookies that went bankrupt? Is there any realistic chance to get money back? Or is there maybe another possibility to proceed against Roy Richie?

 

In a german forum i read that several gamblers made complaints at MGA about Mybet (another bookie that went bankrupt) and they´re still waiting for appropriate feedback from MGA after more than one year.



#7 ValDes

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Posted 12 January 2019 - 05:21 AM

MGA's so called Player's Support although not quite fast really will respond to your complaint IF it has been published according to all their requirements of course.

 

I could imagine fast resolution is what all players in a trouble would like, especially those who are used with our complaints service AGCCS which without any doubt is the fastest and most efficient one in the world, but there are unfortunately certain situations where we are helpless to provide further assistance and the relevant regulatory body is your only chance to get back what's rightfully yours. 

 

Important hint:Although Roy Richie reps not responding to their AGCCS cases, it shouldn't stop you from submitting complaints against them regardless the relatively big chance of these ending up as Unresolved eventually. We have quite an experience with similar situations where an operator goes rogue and offline, stealing hundreds of players legitimate winnings and payments and thus having dozens of AGCCS cases. Then the brand is being acquired by another company which of course would try to get rid of the bad reputation on a first place and guess what... solving outstanding AGCCS cases is usually among the very first few steps to do that. :)


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#8 alexskep

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Posted 12 January 2019 - 10:00 AM

Have you tried to open a complaint here as advised above?

 Yeah I´ve filed a complaint here aswell. Yesterday I recived a mail from an account claiming to be royrichies helpdesk ([email protected]) about having techinical issues, anybody else`?



#9 pinnit2015

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Posted 13 January 2019 - 10:53 AM

Sounds like a football player...

 

Out of curiosity...if you have a casino that's meant to be licensed by a 'good' regulator and they get complaint, after complaint, referral to MGA, after referral to MGA etc...are there any occasions that their licence is called in, so to speak? Or do the regulators just simply deal with complaint after complaint as and when?

 

I suppose it would take a lot to be stripped of your licence but just wondering if there's ever a review of it that takes place (and complaints being one of the things looked at)

 

Not saying that's RR. 






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