Casino complaints

[Zk18258]

Good evening, all-

 

Does anyone have a general idea or time frame for when a complaint is submitted to (thank god for your site) your website and any resolution is completed? Not saying you guys aren’t doing anything, btw. Just wondering bc I’ve been double charged, money withdrawn from my credit card without authorization by RubySlots.com. Does anybody have a time frame for resolution at all? Thanks so much!

[LeoDubbed]

Good evening, all-

 

Does anyone have a general idea or time frame for when a complaint is submitted to (thank god for your site) your website and any resolution is completed? Not saying you guys aren’t doing anything, btw. Just wondering bc I’ve been double charged, money withdrawn from my credit card without authorization by RubySlots.com. Does anybody have a time frame for resolution at all? Thanks so much!

Hello,

I think it depends how quick the casino on this matter responses or whether they are willing to co-operate to solve the issue. As far as I know, Ruby Slots is notorious for their slow to non-payment or ridiculous huge amount of fees. They are in the blacklist for a reason (probable more reasons).

[cocopop3011]

Good evening, all-

 

Does anyone have a general idea or time frame for when a complaint is submitted to (thank god for your site) your website and any resolution is completed? Not saying you guys aren’t doing anything, btw. Just wondering bc I’ve been double charged, money withdrawn from my credit card without authorization by RubySlots.com. Does anybody have a time frame for resolution at all? Thanks so much!

 

Has your complaint gone live on our site? Our other admin can check that for you better than me but then it's pretty much what Leo has already said. It's up to the casino to then respond to the complaint.

[ValDes]

Good evening, all-

 

Does anyone have a general idea or time frame for when a complaint is submitted to (thank god for your site) your website and any resolution is completed? Not saying you guys aren’t doing anything, btw. Just wondering bc I’ve been double charged, money withdrawn from my credit card without authorization by RubySlots.com. Does anybody have a time frame for resolution at all? Thanks so much!

 

Hello there and welcome to AskGamblers.

 

Please keep in mind it might take up to 96 hours for the AskGamblers Complaints Team to review and decide whether to accept or reject your complaint. The good news is that it has just been accepted and processed. Link to your complaint below: 

 

Ruby Slots Casino - Troubles getting my payments

 

Please make sure to follow strictly all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. 

 

Using AskGamblers Casino Complaints Service

 

Let us know in case you need further assistance.