Dream Vegas Casino: Breached Terms?

[Harvey6932]

I joined dream vegas and got a 200% bonus at 94% bonus complete I won 550 on a 50p spin on dragons treasure nice so my account was upto about 750 pounds at 96% bonus complete I had a go on pick and mix doing big bet 15 or 20 pounds where you get a bonus or 5 spins no messages popped up saying I could not play this game on a bonus after my bonus was complete I try ed to withdraw 500 pounds 2 days later I came home from work I thought I would have a little play turned on dream vegas my account was empty so I contacted support they said I broke terms and conditions clause 3.1 so they took all my money and gave me my stake money back of 25 pounds so I asked if I put 100 pounds on with a bonus got down to my last 10 pounds put a big bet on will they give me my stake money back they said no because u lost the money and not won anything I then asked what is pick and mixed classed as they said with big bets it's classed as 1 spin weather you get a bonus or 5 spins I only had 100 pounds to complete my bonus if I knew I would not of played pick and mix I feel like 700 pounds has been stole from my kids mouths I feel scammed but no message poped up dream vegas to tell me I was breaking any rules dream vegas has no telephone line to speak to anyone when you contact support they just say your complaint has been put upstairs they will contact you in 3 weeks or 21 days I know there not gonna give me any money back I just wanted to warn others thank you for reading Paul harvey

Edited June 3, 2018 by cocopop3011
New topic created for member

[Fiekie247]

I am going to leave this here - https://www.askgamblers.com/forum/topic/8562-new-to-online-slots-starter-guidetips-for-newbies-playing-online-slots/#

 

Whether you 96% complete or 1% complete , you still need to abide by Max bet rule while wagering, so you breached the "Max Bet Rule" term which means they can confiscate your funds and return your deposit,

 

There are only a hand full of casinos that has the max bet protection in place that will block you from placing big bets during wagering.

 

There is nothing you can do i'm afraid. Finish wagering first and then start with big bets or restricted games.

 

I suggest you move on and hope you learned your lesson. - Make sure you read bonus terms

 

Oh and Welcome to Askgamblers...

[ValDes]

Hello there and welcome to AskGamblers. 

 

I'm afraid the only person here who need some kind of warning is you actually, simply because the relevant bonus and casino terms&conditions must be respected not just 50 or 75 or even 99% of the time, but all the time...  

 

As advised already in the previous post, learn your lesson and move forward.

[pinnit2015]

Most worrying comment of your post is ‘700 stolen from kids mouths’ Either over dramatic or hopefully your not spunking more than you can into slots.

 

Don’t really understand what pick and mix is (full stops and paragraphs are your friend) to even comment.

 

Sometimes casinos have discretion to pay you (Trada adopt a common sense approach) but other than that you’re unlikely to get anything back.