(UK) What happens if I can't complete verification checks?

[cocopop3011]

5 hours ago, Sanda88 said:

I think I have same problem 

Need my passport or licence driving for identification but I don't have them 

Can someone tell if there a solution to withdrawal with other options 

Depends on your country, where abouts are you?

[pinnit2015]

You can be electronically verified w/o the need to send passports/driving licences etc - a la Willy Hill, SV etc.

I think the above is the position that the UKGC wants to default to with other physical documents being requested when there's a query over the data matching. 

[Sanda88]

On 9/26/2020 at 10:56 PM, cocopop3011 said:

Depends on your country, where abouts are you?

Uk and my withdrawal is 1900£

How can I get my withdrawal back please anyone any idea 

[pinnit2015]

What's the casino name and secondly, what ID do you normally have? I know not everyone drives etc but, say when applying for a mortgage, did you have to supply anything?

Each casino, AFAIK, has discretion to accept certain docs etc but generally speaking it is passport/driving licence (if they don't do online ID verification). Some accept birth certs, though i wouldn't be overly keen on sending that. 

Rather than get into a debate with them, however valid, i'd probably spend 70 quid to get a passport etc as a shortcut to 2k. 

The fact that you were allowed to deposit though suggests that they did some sort of ID verification on you.....so you can ask how did they verify your ID when allowed to deposit. Because surely if that happened, why the need for a passport etc?

And if they say they didn't then tell them they've breached their licence terms - that may jump start a withdrawal being processed. 

Bingo sites are notoriously tricky when dealing with - it's like talking to a wall most times. 

[cocopop3011]

On 9/29/2020 at 12:29 AM, Sanda88 said:

Uk and my withdrawal is 1900£

How can I get my withdrawal back please anyone any idea 

My partner has neither of the passport or driving license either (also UK) so years ago now he paid for a citizencard it was like £35.   Which casino is it?

[pinnit2015]

Another nonsensical post

How's Dave doing , Don?

[ValDes]

20 minutes ago, pinnit2015 said:

Another nonsensical post

How's Dave doing , Don?

Yeah and I guess we've been more than patient... Time to do the right thing.  

[cocopop3011]

1 hour ago, pinnit2015 said:

Another nonsensical post

How's Dave doing , Don?

I always have such big hopes for these kind of users - they always let me down