Anyone with experience with WildWildBet Casino

[nippsan89]

Hi,

Like the topic says "Anyone with experience with WildWildBet Casino". I made a deposit on this site yesterday of 50euro. Managed to win 1000euro. Has now added a withdrawal and also sent all documents to [email protected].

 

Their chat is offline all the time.

 

Anyone who has played at this site and managed to make a withdrawal? Thankful for a quick response, and your experience.

 

Best regards Niklas

[cocopop3011]

Haven't played there I'm afraid but I've just checked complaints history and all seems to be in order there. Did you send documents only today?

[nippsan89]

Haven't played there I'm afraid but I've just checked complaints history and all seems to be in order there. Did you send documents only today?

I got contact with them on there chat now, They are saying my winnings are under the check of the fraud department, asked why. they said i is strange that i  deposited 50euro and mananged to win 1000euro :S omg what is this.

 

I have just played 1-4 euro bets on slots.

[cocopop3011]

I got contact with them on there chat now, They are saying my winnings are under the check of the fraud department, asked why. they said i is strange that i  deposited 50euro and mananged to win 1000euro :S omg what is this.

 

I have just played 1-4 euro bets on slots.

 

If you are unhappy with the time they are taking to process your withdrawal you can of course submit a complain through AskGamblers.

[nippsan89]

Yeah, i have donw that uploaded a complaint yesterday

[ValDes]

Yeah, i have donw that uploaded a complaint yesterday

 

Hi there, 

 

Unfortunately, your complaint has just been rejected due to the pending casino investigation on your account. Please make sure to wait until they come up with official results and in case you are not agree or believe your rights were somehow infringed by the casino, feel free to use our complaints service again and submit a new complaint. 

 

Let us know in case you need further assistance. 

[nippsan89]

Hi there, 

 

Unfortunately, your complaint has just rejected due to the pending casino investigation on your account. Please make sure to wait until they come up with official results and in case you are not agree or believe your rights were somehow infringed by the casino, feel free to use our complaints service again and submit a new complaint. 

 

Let us know in case you need further assistance. 

Hi there Valdes. Well its hard for me to not raise a complaint against this casino when i cant get in contact with them. Its been 3 days now and nothing heard. There phone number i invalid, skype not working and no emails are being recived, and chat is always offline its hard for me to just sit and wait. =/ but i understand you have guidelines to follow.

[ValDes]

Hi there Valdes. Well its hard for me to not raise a complaint against this casino when i cant get in contact with them. Its been 3 days now and nothing heard. There phone number i invalid, skype not working and no emails are being recived, and chat is always offline its hard for me to just sit and wait. =/ but i understand you have guidelines to follow.

 

If that is the case and they have been totally unresponsive for 3 or more days I believe you could file a new case immediately. Just make sure to attach some proofs that they haven't been cooperative and don't forget to follow strictly all the relevant AGGCS Guidelines such as hiding all sensitive personal information for example.  

[nippsan89]

Well, still no answer from them. I have uploaded a complaint. I can see there are another player that have uploaded a complaint aswell with the same problems...

[ValDes]

Hi Niklas, 

 

Your new complaint has just been reviewed and accepted. Link to the case here: 

 

Wild Wild Bet Casino - Delaying my €1,000 withdraw and not responding

 

Please make sure to follow strictly all the relevant AGCCS Terms and Guidelines. 

[Mrcasino21]

Its very sad to see that this casino is still stalling payments with al kind of excuses.

 

When I started playing at wildwildbet I lost a big amount. So I had a bad start. A few months later I tried again and I managed to win €3600 so I made a withdrawel. A few days later I received the following email. Our game providers decided to check activity of this account, since there were constant winnings.

 

But when I lost in the beginning I never received an e-mail from them that they wanted to start an investigation because of the fact that I lost that much money.

 

So I tried to contact them but they didn’t react my emails for a week. Neither there phone or skype was working. The phone number is a chineese non existing number.

At that time they didnt had live chat, but as far as I can see its useless.

 

I was so desperate that I filled severall complaint at several “casino watch dogs” and even sent emails to Antillephone N.V., the licence validator but they ignored me.

 

Then I finally received a e-mail from wildwildbet that evolutiongaming wanted to Investigate my winningstreak. So I contacted evolution gaming by live chat, and it appeared that wild wild bet wanted to investigate my winning streak and not evolution gaming.

 

I therefore asked evolution gaming why it was taking so long to investigate my winnings and they told me that they received the request a day ago. Wildwildbet was lying. They waited a week before they asked evolution gaming investigate my gaming activity.

This casino uses excuses to stall withdrawels, so players will lose the money.

 

Then they blocked my country (the netherlands) from playing, they told me it was a tech glitch that I was able to play.

 

Luckely after waiting more then 2 weeks I received all my withdrawels but it was a real nightmare.

 

I recommend you to fill in a complaint at Antillephone N.V. aswell, perhapse they do anything about this casino, but I am afraid they wont.

 

Also dont gamble your money away just wait and eventually they will have to pay you.

[ValDes]

Hello there and welcome to AskGamblers. 

 

Thanks for sharing your experience with the aforementioned casino. Glad you got your issue resolved eventually. 

 

Next time when you are facing a problem with a casino you may consider using AGCCS instead. It often works much faster and way more efficient than any other competitors and/or official ADR service. More info here. 

Edited February 28, 2018 by ValDes
typo

[Mrcasino21]

Hi Valdes,

 

Yeah normally AGCCS works great. However at casino  it doesn`t, because they don`t react to any of the complaints. I really cannot understand why this casino is published at askgamblers. Perpapse Askgamblers should consider to remove this casino from their site, since this casino is a real scam. 

[nippsan89]

Well it aint working great for my complaint =/ Nothing here...  Have you heard anything "askgambler"?

[ValDes]

Keep in mind there are situations where the affected casino operator would decide not to respond publicly on the relevant complaints case and there is nothing we could do about it unfortunately. It doesn't necessarily means though they are not trying to solve the issue in the meantime, not at all. Each and every complaint on AskGamblers with status Unresolved brings huge negative PR to the affected casino, no doubts about that, so you could hope the casino management would do the right thing eventually..