Nordicbet Resolved Tourney Issue

[WayneGradde]

Last Sunday i deposited some money to Nordicbet and started to play a weekend tournament provided by Yggdrasil. The tournament had

a 3000€ prize pool with 1000€ up top to the player who managed to get the highest coin win. About an hour in i hit 5 bonus symbols that

was worth 10 000 coins + the bonus (from which i only won 200 coins ). The leader in the tournament at that point only had a 6000 coin

win, so I obviously got excited and waited for the tournament leader board to get updated. After about 10 minutes my score was still

unimproved so i decided to contact the live chat. The guy in live support took a look at the spin and told me that since there were only 3

hours left of the tournament, that i should just wait to the end of the tournament, and that my score would most probably get updated by

then. This never happened so i contacted the live support again. This time they took a look at the spin again and told me they had to

contact the game provider (Yggdrasil) to get this sorted. After about 1 day they got back to me and told me that Yggdrasil doesn't count

wins from the bonus game towards the tournament leader board, but because they had failed to mention that in the terms and

conditions, Nordicbet granted me the 1000€ as a goodwill gesture. I've played on a lot of casino sites and I have feeling that not many

sites would have paid me if a similar incident occurred. So it feels like the least i could do is post this topic about it. I also want to

mention that I've been playing on Nordicbet on and off for about 10 years and never once have I had a problem with them. So big

kudos to Nordicbet and i warmly recommend this casino site for everybody. 

[cocopop3011]

Last Sunday i deposited some money to Nordicbet and started to play a weekend tournament provided by Yggdrasil. The tournament had

a 3000€ prize pool with 1000€ up top to the player who managed to get the highest coin win. About an hour in i hit 5 bonus symbols that

was worth 10 000 coins + the bonus (from which i only won 200 coins ). The leader in the tournament at that point only had a 6000 coin

win, so I obviously got excited and waited for the tournament leader board to get updated. After about 10 minutes my score was still

unimproved so i decided to contact the live chat. The guy in live support took a look at the spin and told me that since there were only 3

hours left of the tournament, that i should just wait to the end of the tournament, and that my score would most probably get updated by

then. This never happened so i contacted the live support again. This time they took a look at the spin again and told me they had to

contact the game provider (Yggdrasil) to get this sorted. After about 1 day they got back to me and told me that Yggdrasil doesn't count

wins from the bonus game towards the tournament leader board, but because they had failed to mention that in the terms and

conditions, Nordicbet granted me the 1000€ as a goodwill gesture. I've played on a lot of casino sites and I have feeling that not many

sites would have paid me if a similar incident occurred. So it feels like the least i could do is post this topic about it. I also want to

mention that I've been playing on Nordicbet on and off for about 10 years and never once have I had a problem with them. So big

kudos to Nordicbet and i warmly recommend this casino site for everybody. 

 

For a second, a very split second I thought you were going to complain then until I reached your final sentence 

 

That's really really great news though that both the casino and Yggdrasil were able to offer a happy resolution on this one. Enjoy your winnings.

[cocopop3011]

I've edited your title which is a bit more appropriate I think