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Verification and payment departments who are they?


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Well, if you believe there's anyone capable to provide adequate feedback on your extremely laconic post then I'm afraid your expectations will be in vain. If you are expecting an adequate and useful advice then make sure to provide as many details and information as possible. 

 

Welcome to AskGamblers though. 

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After doing research of different online casinos i have found that theres a verification department and a payment department and then the casino department. After a few conversations with live support each department is a completely different company in all,a third-party. This is possible the main reason why payment of winnings have such a long time to be paid out...if the departments where the same company wouldn't it be correct to say there would be better communication then what there is, and not the issues which are currently happening..

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After doing research of different online casinos i have found that theres a verification department and a payment department and then the casino department. After a few conversations with live support each department is a completely different company in all,a third-party. This is possible the main reason why payment of winnings have such a long time to be paid out...if the departments where the same company wouldn't it be correct to say there would be better communication then what there is, and not the issues which are currently happening..

 

I don't know if there's much truth to that. Who is your source that gave you that information?

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I wouldn't go by what live chat has to say - half the time they can't even tell me what free spins i have in what game.

 

What they probably mean is that we are the casino and we use a cross platform payment provider to make the payments, which is of course pretty normal. Or they could simply mean 'Worldpay' 'All Pay'. The casino should be able to tell you what the time scales for processing are. 

 

They will have a payments department in the sense that they process the payments (who else is going to send the payments on to the provider?!)

 

Regardless, check the withdrawal times and if undue delays submit a complaint.

 

If it's a rogue casinos and no payment, then chalk it off as a learning experience.

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  • 8 months later...

Verification and withdrawal where Di I begin for Prism Casino help pleae

 

Have you made the withdrawal and been asked for verification? If so then all the info on what you need to send should be in the email they sent you?

 

Or are you wanting to make a withdrawal?

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Verification's are usually done in house and based on their user agreements.  It is when there is a dispute that outside members are brought in.  For eg  If the casino got their IP license from say Curacao , they would consult with them to see if there is a breach of condition.

 

They may also consult with the various credit card companies to check if there are grounds for fraud etc.

 

The verification process is sometimes flawed , the sign up parameters do not force you to abide by the terms and conditions.  EG : If you sign up with your credit card but put your partners name as say a gift , you can be in breach of the terms.

 

This sort of system creates loop holes for people to cheat the system and i think should be changed imo.   If the terms and conditions state you cannot use a card under and different name to the member then it should be correlated as you sign up and if its no match your membership is rejected.

 

IE : you sign up with the name John Smith  but your credit card name is Mandy Moore.  ( not to be confused with your gaming profile name )

 

There is a serious problem with verification as well when you are asked to send photo id over an email connection when its common for emails to be intercepted in transit. I tried to send this sensitive information recently with an encrypted email and pass code and the casino ( who shall remain nameless for now ) refused to use the encryption process.

 

this is a serious breach of security and sensitive information. If the casinos are truly concerned with the safety of our information it would be best to send sensitive information via encrypted email.

 

Anyway i hope this helps, i really enjoy on line gambling ! but its these problems that stop it from truly going viral.

 

Best ,

 

Risque , 

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Verification's are usually done in house and based on their user agreements.  It is when there is a dispute that outside members are brought in.  For eg  If the casino got their IP license from say Curacao , they would consult with them to see if there is a breach of condition.

 

They may also consult with the various credit card companies to check if there are grounds for fraud etc.

 

The verification process is sometimes flawed , the sign up parameters do not force you to abide by the terms and conditions.  EG : If you sign up with your credit card but put your partners name as say a gift , you can be in breach of the terms.

 

This sort of system creates loop holes for people to cheat the system and i think should be changed imo.   If the terms and conditions state you cannot use a card under and different name to the member then it should be correlated as you sign up and if its no match your membership is rejected.

 

IE : you sign up with the name John Smith  but your credit card name is Mandy Moore.  ( not to be confused with your gaming profile name )

 

There is a serious problem with verification as well when you are asked to send photo id over an email connection when its common for emails to be intercepted in transit. I tried to send this sensitive information recently with an encrypted email and pass code and the casino ( who shall remain nameless for now ) refused to use the encryption process.

 

this is a serious breach of security and sensitive information. If the casinos are truly concerned with the safety of our information it would be best to send sensitive information via encrypted email.

 

Anyway i hope this helps, i really enjoy on line gambling ! but its these problems that stop it from truly going viral.

 

Best ,

 

Risque , 

100% with this. I spent ages arguing with a casino about their insistence with email verification and how it's not secure. They just didn't get it. Also asked about how they store the data, their Info Security accreditation, PCI compliance and the response i got was shocking. 

 

This just wasn't chat support as well. Apparently a member of the management team. So draw your own conclusions about how secure your data is at some of these places.

 

And that's even before we go onto Statement of Weath information the same people are probably requesting

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Verification's are usually done in house and based on their user agreements.  It is when there is a dispute that outside members are brought in.  For eg  If the casino got their IP license from say Curacao , they would consult with them to see if there is a breach of condition.

 

They may also consult with the various credit card companies to check if there are grounds for fraud etc.

 

The verification process is sometimes flawed , the sign up parameters do not force you to abide by the terms and conditions.  EG : If you sign up with your credit card but put your partners name as say a gift , you can be in breach of the terms.

 

This sort of system creates loop holes for people to cheat the system and i think should be changed imo.   If the terms and conditions state you cannot use a card under and different name to the member then it should be correlated as you sign up and if its no match your membership is rejected.

 

IE : you sign up with the name John Smith  but your credit card name is Mandy Moore.  ( not to be confused with your gaming profile name )

 

There is a serious problem with verification as well when you are asked to send photo id over an email connection when its common for emails to be intercepted in transit. I tried to send this sensitive information recently with an encrypted email and pass code and the casino ( who shall remain nameless for now ) refused to use the encryption process.

 

this is a serious breach of security and sensitive information. If the casinos are truly concerned with the safety of our information it would be best to send sensitive information via encrypted email.

 

Anyway i hope this helps, i really enjoy on line gambling ! but its these problems that stop it from truly going viral.

 

Best ,

 

Risque , 

 

Hello there and welcome to AskGamblers. 

 

Couldn't agree more with what you've outlined in your post. Unfortunately, it's obvious that a lot of online operators still need a serious improvement of their security procedures and policies and have a hard road to walk until a complete PCI compliance and data protection is granted in 100%... :( 

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Well they’ve got until the 25th May before the fine hammer comes into use.

 

As wary as I am about GDPR I remain in two minds what will happen. This years flash in the pan or will see serious improvements to data management. Whether that’s because the fear of a multi million quid fine or not (incidentally only one company in the UK came close to a maximum fine-Talk Talk) so I think all this talk of 20 million euro fins is a bit of bluster.

 

If they’re smart they’ll use it and means of improving.

 

Let’s be honest, if a casino has such a blase attitude to your data, what else do you think they don’t care about ;-)

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I think the validation process is important , i dont have a problem with it however i believe it should improve and i think Askgamblers should put up a poll to ask the very people who float gaming casinos what they would prefer.

 

Mandatory Email Encryption for all Validation and Sensitive information

 

Or 

 

Standard email

 

Also i think its important that once you have been verified that you receive a receipt stating your information has been deleted.

 

The people that can collect this data mid stream can also use your information to cheat the casinos !  its in their best interest.

 

 

what say ye ?

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What may be interesting is the issue of consent in GDPR and how this fits in with current casino practice.

 

For Local Authorities in the UK for example, they can no longer rely on 'consent'. Basis being that, because there's an imbalance in the power between a LA and individual, it can never freely be given. Hence, the key thing now is proving the legal need for it to perform duties. Casino would probably have that with AML and licensing regulations but there is an argument that once it is reviewed and approved, there is no need for them to hold it. That's my view.

 

Think of people registering with 20 casinos, 20 places holding sensitive data, think of increased cyber attacks and how some places probably don't invest that much in their security side of the house. Would you feel comfortable in them holding this is some cloud based banana jurisdiction? Even in the UK  :rolleyes:

 

Maybe a casino rep would like to cite us in on their retention and disposal policy? ;)

 

I don't know if there's a legal requirement to hold this info for 6 years etc. 

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Oops....Taken from the AML guidance

 

Only question is: is the data the transaction is complete taken as your deposit which triggers the first KYC? If it's the date the relation ends then that'll hardly ever apply as most people don't close the account...

 

You must keep your records for five years beginning from:

  • the date a business relationship ends
  • the date a transaction is completed
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What may be interesting is the issue of consent in GDPR and how this fits in with current casino practice.

 

For Local Authorities in the UK for example, they can no longer rely on 'consent'. Basis being that, because there's an imbalance in the power between a LA and individual, it can never freely be given. Hence, the key thing now is proving the legal need for it to perform duties. Casino would probably have that with AML and licensing regulations but there is an argument that once it is reviewed and approved, there is no need for them to hold it. That's my view.

 

Think of people registering with 20 casinos, 20 places holding sensitive data, think of increased cyber attacks and how some places probably don't invest that much in their security side of the house. Would you feel comfortable in them holding this is some cloud based banana jurisdiction? Even in the UK  :rolleyes:

 

Maybe a casino rep would like to cite us in on their retention and disposal policy? ;)

 

I don't know if there's a legal requirement to hold this info for 6 years etc. 

 

To be honest, I have some serious doubt you would ever see a casino rep or a manager lavishly talking about this kind of matters... for the obvious reasons of course: 

 

- those operating under UKGC, MGA, GRA and perhaps AGCC licence are considering public discussions related to AML and/or data protection as some sort of a sacred sin considering how often so many of them are conveniently hiding behind these magic abbreviations :p

 

- those operating under Curacao and similar licences are not really bothering that much anyway. :D 

 

The thing is the regular player knows pretty much nothing about their rights when it comes to AML and data protection issues and therefore, this whole area of difficult for undertaking legal nightmares is open for any kind and type of interpretation and worse, any kind and type of application you could think of. :( 

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