[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion

[JessePinkman]

Hey, I've just made an account here because I don't really know who else to ask for an opinion but I have just got an email from "cassava dot net" or Cassava Enterprises about an "Operational issue" and that they need some bank details (not card number, but account number) for them to refund me. The email looks pretty legit since it came from "bingosecurity@cassava dot net" and I have prevously had an account with 888 but its no longer open.

I'm not really sure what to think of it, it's most likely a scam attempt or something but then it wouldn't be sent from an official email address?

 

This is the email I got:

 

Information Required Regarding Your Account With Us

Question Reference # [REMOVED]

Response (01/06/2017 05.02 PM)

Dear Daniel,

This is the Security Department at Cassava Enterprises, who manage operational services for various Bingo and Casino networks, of which you previously signed up to.

It has recently come to our attention that there was an operational issue on one of your accounts and it may be that financial recompense is required, which we need your assistance to resolve. 

As your account has been inactivated we will require you to contact us to discuss this matter, and provide any bank account information that was previously missing on your account. 

The only option for us to pay you is by wire transfer; for this reason we require the following information:

- Your Bank name.
- Your Bank Account number.
- The Name of account holder.
- The Routing number/ABA/Swift or Sort Code. 

Providing accurate information is essential for any transaction, if you are not certain about these details, please contact your bank. 

 

 

[LeoDubbed]

If you are planning to play with them in the future, I'd suggest to send them the information they required from you. I did send them my bank details in order to receive my withdrawals and no strange things happened

 

If you are not planning to play with them in the near future, do the other wise

[cocopop3011]

In my humble opinion you can NEVER be too careful when it comes to these kinds of things. Does the casino have live chat? If so then I would first ask them and make sure an email was sent asking you for such personal details. 

 

Is the email out of the blue? Or were you already aware of this 'operational issue'?

[JessePinkman]

In my humble opinion you can NEVER be too careful when it comes to these kinds of things. Does the casino have live chat? If so then I would first ask them and make sure an email was sent asking you for such personal details. 

 

Is the email out of the blue? Or were you already aware of this 'operational issue'?

 

I will ask them via live chat, thanks. and nope I am not aware of any problems neither

[cocopop3011]

I will ask them via live chat, thanks. and nope I am not aware of any problems neither

 

In that case I would definitely authenticate this email before giving any information out. Come back if you nee further assistance and I don't you should ever have to send the details they have asked for through an email. This should be done through the cashier department in my opinion or at least something more official than an email.

[ValDes]

 

Hey, I've just made an account here because I don't really know who else to ask for an opinion but I have just got an email from "cassava dot net" or Cassava Enterprises about an "Operational issue" and that they need some bank details (not card number, but account number) for them to refund me. The email looks pretty legit since it came from "bingosecurity@cassava dot net" and I have prevously had an account with 888 but its no longer open.

I'm not really sure what to think of it, it's most likely a scam attempt or something but then it wouldn't be sent from an official email address?

 

This is the email I got:

 

Information Required Regarding Your Account With Us

Question Reference # [REMOVED]

Response (01/06/2017 05.02 PM)

Dear Daniel,

 

This is the Security Department at Cassava Enterprises, who manage operational services for various Bingo and Casino networks, of which you previously signed up to.

 

It has recently come to our attention that there was an operational issue on one of your accounts and it may be that financial recompense is required, which we need your assistance to resolve. 

 

As your account has been inactivated we will require you to contact us to discuss this matter, and provide any bank account information that was previously missing on your account. 

 

The only option for us to pay you is by wire transfer; for this reason we require the following information:

 

- Your Bank name.

- Your Bank Account number.

- The Name of account holder.

- The Routing number/ABA/Swift or Sort Code. 

 

Providing accurate information is essential for any transaction, if you are not certain about these details, please contact your bank. 

 

 

There is nothing so unusual or strange with this email actually.. 

 

UKGC announced a few weeks ago that 888Casino /biggest Cassava Enterprises brand by the way/ and more specifically, their Self Exclusion policy is under review. Apparently, the casino management is taking all the necessary steps to keep their licence active and decided to pay all players who were somehow affected by the aforementioned SE policy.

[Cobblers_3]

Hi I received this very same email around the same time yesterday. I gambled quite a lot and had quite a few accounts but I don't know which casino this is for!

Can you let me know if you get a response from them please?

[cocopop3011]

There is nothing so unusual or strange with this email actually.. 

 

UKGC announced a few weeks ago that 888Casino /biggest Cassava Enterprises brand by the way/ and more specifically, their Self Exclusion policy is under review. Apparently, the casino management is taking all the necessary steps to keep their licence active and decided to pay all players who were somehow affected by the aforementioned SE policy.

 

It's great to hear they're working things out. I have to admit I too would have been wary if I had received this email.

[JessePinkman]

Good to hear other people getting this email too, I am still waiting for a response and I'll let you know when I do. Thanks

[JessePinkman]

There's a post on The Guardian about it here: www DOT theguardian DOT com/society/2017/may/15/online-gambling-firm-888-investigated-industry-watchdog

 

But it doesn't mention how much they are going to/have to pay out. I'm not really expecting much more than £20 but I'll see how it goes

[ValDes]

There's a post on The Guardian about it here: www DOT theguardian DOT com/society/2017/may/15/online-gambling-firm-888-investigated-industry-watchdog

 

But it doesn't mention how much they are going to/have to pay out. I'm not really expecting much more than £20 but I'll see how it goes

 

Strange... We've been contacted by at least a dozen other players having the same concerns about this out-of-the-blue email sent By Cassava and most of these emails contained specific amounts to be refunded. 

[Cobblers_3]

Has anyone actually been refunded do we know?

[JessePinkman]

Still haven't heard anything back from them 

[cocopop3011]

Still haven't heard anything back from them 

 

What did live chat say?

[JessePinkman]

What did live chat say?

I wasn't able to find a live chat, I just got a premium number or email form so I left it. I'll email 888 in a couple of days if I don't hear anything before then

[cocopop3011]

I wasn't able to find a live chat, I just got a premium number or email form so I left it. I'll email 888 in a couple of days if I don't hear anything before then

 

Yeah keep us updated mate.

[Jsans1]

I've had the same email I emailed them back got a automated message back saying 72 hours reply I rang 888 and they confirmed it's a genuine email but wouldn't tell me any thing else

[cocopop3011]

I've had the same email I emailed them back got a automated message back saying 72 hours reply I rang 888 and they confirmed it's a genuine email but wouldn't tell me any thing else

 

So you have to email over the details they require? I guess it is great they are trying to sort things out though as I did mention earlier in the thread.

[Jsans1]

Yes I emailed them what they wanted just have to wait for reply now

[cocopop3011]

Yes I emailed them what they wanted just have to wait for reply now

 

Be great if you could keep us updated on this since a lot of players seem to be receiving this email.

[Cclarkee]

I've just received the same email but I'm reluctant to give my bank details by email so I replied with my phone number asking them to contact me with some of my security details which they should have to validate the authenticity of the email they sent and when they do then I will pass on my details maybe

[cocopop3011]

I've just received the same email but I'm reluctant to give my bank details by email so I replied with my phone number asking them to contact me with some of my security details which they should have to validate the authenticity of the email they sent and when they do then I will pass on my details maybe

 

I think most players would be concerned giving out this information via email - I know I would be. They should definitely have something better in place by which players can send over the details.

[Cclarkee]

I've done some research into what's happening and I haven't come across any reports about these being false emails, I received an auto reply from them saying somebody will respond after within the next 72 hours which I've seen this email before when they requested my I.d before paying out but still not trusting it until I get a phone call

[cocopop3011]

I've done some research into what's happening and I haven't come across any reports about these being false emails, I received an auto reply from them saying somebody will respond after within the next 72 hours which I've seen this email before when they requested my I.d before paying out but still not trusting it until I get a phone call

 

I think we've already had validation from Valdes that these are genuine emails, but I agree to be cautious and wait for the call.

[JessePinkman]

I'm still waiting for an answer back to my emails, I didn't get an auto response neither for some reason... I didn't bother calling 888 after I read someone else called them anyway