Demo credit converted to real cash ?

[Lisingmo]

Some things are bothering me about this case...

 

1). If you had really won all that 88,000 GBP by playing games with your real money, then all these are very easily proven by the data collected in the games history...but no mention of this has been made at all...not by you...and not by the casino either. If everything can be proven with the data in the games history, this matter shouldn't have cropped up in the first place!

 

2). Pardon me if I'm wrong...I'm not trying to accuse you or take the casino's side...but I think you yourself know deep inside your heart whether those money actually came from playing games with real money or otherwise. Perhaps you later realised that your real money balance has gone up by so much unexpectedly, by no means of winning them from your games, and you are trying to claim this error money from the casino. If so, then it is true that a malfunction had caused it, and you should have notified the casino about it, as stipulated in their T&C. No matter how one look at it, money earned through a malfunction is not valid, can never be valid, and is considered void. A 'malfunction voids all winnings' is clearly stipulated in every casino's T&C.

 

3). Pardon me again, but if I know for sure that I didn't win all that money, I would just drop the whole matter. There is absolutely no reason to try and claim it, because it isn't money won from winnings by playing games with my real money, and trying to claim it as legally mine would only bring much embarrassment in the end. This is what I would do anyway...but if I had really won that money, then nothing will stop me from getting it from the casino!

 

4). The truth will always prevail in the end.

 

they wouldn't send me my statements but I did receive this hope you can follow it I don't know how to attach files

 

Hello Lising,

 

Thank you for contacting Gala Casino regarding your account.

 

As requested please find your Casino Sessions between 1/01/2017 - 10/01/2017.

 

Date & time Client platform/type Games # Total bets Total wins Income

09/01/2017 03:29 mobile/casino 429 £17,199.00 £12,601.00 £4,598.00

09/01/2017 03:04 mobile/casino 127 £2,540.00 £1,044.00 £1,496.00

08/01/2017 19:30 mobile/casino 37 £21,806.00 £24,114.00 -£2,308.00

08/01/2017 17:40 flash/casino 48 £68,350.00 £79,380.00 -£11,030.00

08/01/2017 15:57 web/casino 2017 £150,905.00 £211,733.00 -£60,828.00

08/01/2017 15:48 web/casino 72 £5,760.00 £5,786.00 -£26.00

08/01/2017 15:05 web/casino 51 £3,440.00 £3,555.00 -£115.00

08/01/2017 14:49 web/casino 125 £8,840.00 £9,027.00 -£187.00

08/01/2017 14:21 web/casino 317 £21,220.00 £21,327.00 -£107.00

08/01/2017 14:02 web/casino 59 £4,540.00 £4,594.00 -£54.00

08/01/2017 13:34 web/casino 65 £4,370.00 £4,305.00 £65.00

07/01/2017 17:30 web/casino 3 £60.00 £0.00 £60.00

07/01/2017 17:22 flash/live 9 £9,900.00 £6,500.00 £3,400.00

07/01/2017 17:17 web/casino 5 £300.00 £3,770.00 -£3,470.00

07/01/2017 15:13 flash/casino 1 £65.00 £0.00 £65.00

07/01/2017 15:11 web/casino 6 £375.00 £440.00 -£65.00

07/01/2017 12:43 flash/casino 1 £31.50 £0.00 £31.50

07/01/2017 03:31 mobile/casino 14 £135.00 £70.00 £65.00

06/01/2017 20:41 mobile/casino 16 £666.00 £274.00 £392.00

05/01/2017 20:43 web/casino 4 £20.00 £0.00 £20.00

05/01/2017 13:16 mobile/casino 17 £1,935.00 £1,889.00 £46.00

04/01/2017 17:55 web/casino 415 £25,500.00 £43,650.00 -£18,150.00

04/01/2017 17:55 mobile/casino 1153 £33,952.00 £34,905.50 -£953.50

04/01/2017 17:29 web/casino 5 £375.00 £175.00 £200.00

02/01/2017 19:25 web/casino 9 £45.00 £0.00 £45.00

02/01/2017 19:17 web/casino 37 £410.00 £43.00 £367.00

02/01/2017 19:16 web/casino 7 £35.00 £0.00 £35.00

02/01/2017 19:06 web/casino 145 £725.00 £443.00 £282.00

02/01/2017 15:40 mobile/casino 2 £267.00 £178.00 £89.00

02/01/2017 10:00 mobile/casino 38 £1,900.00 £2,934.00 -£1,034.00

02/01/2017 09:49 web/casino 21 £570.00 £138.00 £432.00

02/01/2017 00:55 mobile/casino 2987 £20,901.75 £23,085.15 -£2,183.40

01/01/2017 23:08 flash/casino 81 £351.25 £252.00 £99.25

01/01/2017 22:43 web/casino 213 £1,155.00 £868.00 £287.00

01/01/2017 17:35 mobile/casino 699 £165,029.00 £166,529.00 -£1,500.00

01/01/2017 15:58 flash/casino 188 £52,940.00 £60,830.00 -£7,890.00

01/01/2017 13:44 web/casino 1659 £64,320.00 £75,850.00 -£11,530.00

01/01/2017 13:23 web/casino 52 £3,825.00 £3,920.00 -£95.00

01/01/2017 05:50 mobile/casino 50 £280.00 £40.00 £240.00

 

Should you require further assistance, please do not hesitate in contacting our Customer Service Team. You can contact us back via the following methods where an agent can assist you further:

 

It doesn't show my individual transactions but I was playing real money that I deposited myself

[Afi4wins]

Well, I can't say much from all those info...

but it shows the casino won 121,525.90 from you...and you won 12,525.90 only...

whatever it is, it doesn't show where that 80,000 win come from! 

 

Don't even know if only that time frame of 1st Jan - 10th Jan 2017 counts...or should include other days? 

[Lisingmo]

New update from gala to ibas the balls rolling now yay

[Afi4wins]

New update from gala to ibas the balls rolling now yay

 

Well, good luck mate...hope everything will work out fine for you. 

[cocopop3011]

New update from gala to ibas the balls rolling now yay

 

Glad to finally hear something is happening, keep us posted.

[Lisingmo]

Spoke to ibas yesterday they are finally responding on a consistent basis now I hope it's all done soon

 

Also I have video footage of one of my big wins so it proves I wasn't in demo play but I don't know how or if I should upload onto this forum. I've kept it to myself for now to see what they are accusing me of so once I find out I will show ibas undisputed evidence

[cocopop3011]

Spoke to ibas yesterday they are finally responding on a consistent basis now I hope it's all done soon

 

Also I have video footage of one of my big wins so it proves I wasn't in demo play but I don't know how or if I should upload onto this forum. I've kept it to myself for now to see what they are accusing me of so once I find out I will show ibas undisputed evidence

 

Aha!! However much I would LOVE to see the video I guess you should keep it to yourself for now.