Please add timelimit to any bonus!

[immo2014]

maybe its not clear at all

 

1) deposited €500 cash no bonus with wager 1x for withdrawd

2) finished 1x wager and did withdraw which was approved

3) vipspel support sent me mail like "treated you bad , we are sory we added you €250 funds)

4) waited until    €500 withdrawel was completed

5) account was then €250 bonus with wager 1x (€250)

6) finished wagwer again then wager was out of nowhere  €22.0000

7) when I was €3100 funds they reset my bonus account out of nowhere

 

oh yes vipspel is fine no reason to complain 

LOL
 

[cocopop3011]

maybe its not clear at all

 

1) deposited €500 cash no bonus with wager 1x for withdrawd

2) finished 1x wager and did withdraw which was approved

3) vipspel support sent me mail like "treated you bad , we are sory we added you €250 funds)

4) waited until    €500 withdrawel was completed

5) account was then €250 bonus with wager 1x (€250)

6) finished wagwer again then wager was out of nowhere  €22.0000

7) when I was €3100 funds they reset my bonus account out of nowhere

 

oh yes vipspel is fine no reason to complain 

LOL

 

 

 

No it wasn't, and I'm actually feeling like I've lost the plot. I've just read the entire thread again and this is the first time you've actually explained what happened. 

 

Where does it say that the 250 came with a 1x wager?

 

I know you think I'm defending the casino because I work for AG bah, blah, blah but I'm struggling to see what the casino has done wrong? Do you have proof of the 1x wagering?

 

Maybe I'll let someone else jump in here, so you can hear someone else's opinion because you obviously feel I am biased, which couldn't be further from the truth. If a casino is in the wrong I'll happily say. 

No it wasn't, and I'm actually feeling like I've lost the plot. I've just read the entire thread again and this is the first time you've actually explained what happened. 

 

Where does it say that the 250 came with a 1x wager?

[immo2014]

Where does it say that the 250 came with a 1x wager?

 

 

--------

 

I asked 2 times chat for wager status was €250 , €160  then zero

 

 

 

Hello Olaf!
Your actual wager amount is 162.2 EUR.
In case of any questions feel free to contact us.


Best Regards.
Your Support Representative 

Ticket Details

Ticket ID: LBG-254-20884
Department: VipSpel
Type: Issue
Status: Closed

 

 

 

then it jumped to €22000 which is wager 90x 

 

 

in the beginning I deposited €500 and want to withdraw without playing but they refused as I must wager once

 

Dear Kelly, 

Please be informed that your withdrawal was rejected due to breach of our terms and conditions. 

Be aware that all real money deposits must be wagered 1 time before a withdrawal can be made. For example, if you deposit €20 you must make €20 worth of wagers before a withdrawal can be requested. VipSpel reserves the right to charge a 10% fee in case the player requests a withdrawal without a member account turnover that is equal or more than the amount of funds deposited. Please refer to a paragraph 7.1.1: <LINK REMOVED>
If case you might have any questions, feel free to contact us simply by replying to this email.

With best regards,
VipSpel Payments Department


Ticket Details

Ticket ID: MXC-335-31240
Department: VipSpel KYC
Type: Issue
Status: Closed
Priority: Normal

 

Edited May 14, 2017 by cocopop3011
External link removed

[cocopop3011]

Immo if you are pasting chat logs or copies of email you have to removed all external links. You know the rules here this is the second time in this thread I've had to remove one.

 

So, this is actually nothing to do with the 7 day time limit, it's the fact that the wager amount changed. 

 

Have you spoke to support and asked them why the additional wager was added on?

[immo2014]

I was feeling very bad about vipspel right after deposit so I want to withdraw and dont play anymore but they insited of wagering once my deposit

no I was only surprised why they added me a 90x wager after I finished wager 

 

 

maybe they was thinking I am a highroller and gave me €250 later to lure me to play more

when they saw I was winning then simply removed my funds

 

this is so lol as it just sounds

[immo2014]

vipspel support ignored when I told them I finsihed wager and they gave me an extra wager from heaven

 

as you saw from mails my €500 deposit was cash with wager 1x 

[cocopop3011]

I don't know about anyone else but I am completely confused 

[immo2014]

1) deposited cash €500 and didnt want to play at vipspel because I had a bad feeling -> withdraw

2) vipspel "you cant withdraw your cash you must at least wager once "

3) pff so I did wager my €500 once and hit the withdraw button

4) everything was approved and confirmed and I was wating that my withdraw was completed

5) got a mail "sory to hear that (I complained at vipspel a lot that I was unappy about the service there),  we added you  €250" from vipspel support

6) hmm I better dont touch vipspel until my €500 are on my bank account

7) ok €500 are on my bank account let see what I have on vipspel

oh €250 bonus money nice with just  €250 wager oh more nice

8.5) so my wager ist just €162.5 now lets make a few spins more

9) so my wager is done but hey why my €300 is still displayed as bonus and not cash money

10) hey support whats my wager

12) vipspel "you have €22.000 wager now , enjoy the day"

13) me ???????????

14) wow I have €3100 funds now but now its gone after my last spin ????

15) vipspel "after 7 days we delete all funds when wager is not finished" (taken from deposit bonus terms which I never had)

16) me: wtf ? lol?

[Afi4wins]

maybe its not clear at all

 

1) deposited €500 cash no bonus with wager 1x for withdrawd

2) finished 1x wager and did withdraw which was approved

3) vipspel support sent me mail like "treated you bad , we are sory we added you €250 funds)

4) waited until    €500 withdrawel was completed

5) account was then €250 bonus with wager 1x (€250)

6) finished wagwer again then wager was out of nowhere  €22.0000

7) when I was €3100 funds they reset my bonus account out of nowhere

 

oh yes vipspel is fine no reason to complain 

LOL

 

 

I guess it isn't just Cocopop who is confused...I am too!

 

Let's get things straight one item at a time shall we Immo?

 

1).  You deposited 500 EUR, took no bonus, then suddenly decided to make a withdrawal. Your withdrawal claim was rejected because the requirement is that you need to wager your deposit 1x before any withdrawal can be made. So, that 500 EUR was refunded back into your account. Correct so far, right, Immo?

 

2).  You then finished that 1x wager as required and make a second withdrawal claim, This time your withdrawal was approved, right?

 

3).  Whilst that withdrawal was approved but not yet paid out, the casino sent you an email and also added a bonus offer of 250 EUR into your account, right so far, Immo?

 

** Question is, you did not want any bonus in the first place when you made your deposit, so why did you accept this 250 EUR? You know it's not for free and that bonus money would certainly have bonus terms applied to it. A no-deposit bonus money, or free chip, usually carry 60x up to 100x wagering, so that's why that 90x wagering comes into play...AUTOMATICALLY...when you accepted that 250 EUR!

 

** Fact: Your withdrawal claim has already been approved by that time, but still in the process of payment. That 250 EUR was a free chip given to you as a 'token' for  'treating you bad'...so this token has NOTHING TO DO with your original deposit of 500 EUR, which has already been approved for withdrawal and under processing for payment. If you accepted the token free chip, then you also have accepted that 90x wagering, automatically! Had you refused to take it, no such thing would be imposed upon you, hence no problems at all.

 

4). Waited until 500 EUR withdrawal was completed. ??? I don't understand this part. Are you saying that you waited until you received that 500 EUR before doing anything else? Are you also saying that you did get the 500 EUR paid into your account?

 

5). Account was then with 250 EUR bonus with 1x wager. This is not correct! As I've said, any free chip or free bonus money carries at least 60x wagering up to 100x, depending on casino. There has never been any free chip or free bonus money that doesn't carry any wagering...UNLESS...it's a special BIRTHDAY gift from the casino, with a note stating that no-wagerings are attached to that birthday free chip!

 

** Fact: To state that the 250 EUR bonus money carries only 1x wagering is erroneous, perhaps an error by that casino staff...BUT...the casino's T&C would prevail in the end and in any dispute...thereby imposing back the correct wagering amount onto that 250 EUR, like it or not! 

 

6). After correction of the error, the wagering imposed upon that 250 EUR was 22,500 EUR, meaning, you completed 500 EUR wagering by that time and so the balance was 22,000 EUR.

 

7). Your statement may not be applicable as what you have stated, because of the remaining 22,000 EUR wagering that needed to be completed, which you have assumed as completed, which wasn'! So that balance of 3100 EUR in your bonus account does not indicate the actual wagering balance left at that point in time...so you think this was 'reset' upon you...which I do not think so.

 

So, Immo, go through each item, from item 1) up to item 7)...and tell me what or which item is not correct as I saw it. Then we can try and sort things out more straightforwardly. 

[Afi4wins]

1) deposited cash €500 and didnt want to play at vipspel because I had a bad feeling -> withdraw

2) vipspel "you cant withdraw your cash you must at least wager once "

3) pff so I did wager my €500 once and hit the withdraw button

4) everything was approved and confirmed and I was wating that my withdraw was completed

5) got a mail "sory to hear that (I complained at vipspel a lot that I was unappy about the service there),  we added you  €250" from vipspel support

6) hmm I better dont touch vipspel until my €500 are on my bank account

7) ok €500 are on my bank account let see what I have on vipspel

oh €250 bonus money nice with just  €250 wager oh more nice

8.5) so my wager ist just €162.5 now lets make a few spins more

9) so my wager is done but hey why my €300 is still displayed as bonus and not cash money

10) hey support whats my wager

12) vipspel "you have €22.000 wager now , enjoy the day"

13) me ???????????

14) wow I have €3100 funds now but now its gone after my last spin ????

15) vipspel "after 7 days we delete all funds when wager is not finished" (taken from deposit bonus terms which I never had)

16) me: wtf ? lol?

 

Aaaaah...that's much better and more clearer Immo. Let me go through it first...I haven't yet...

[Afi4wins]

Okaaaay...read my notes again Immo...

 

That 250 EUR bonus money does not carry 1x wagering! That was a mistake...either by the staff or whatever...I don't know. If you check their T&C, you can see a better picture of what's the actual wagering should be...and it definitely isn't 1x!!!

[Afi4wins]

Fact: After 7 days, you did not complete the 22,500 wagering on that 250 EUR, so the bonus money was removed automatically. Clear cut!

[Afi4wins]

Immo, you got your 500 EUR back, so be thankful for that!

 

As for that 250 EUR bonus, you did not complete the wagering, all everything was lost in the end. You have no case to complain against the T&C, or the casino.

 

Once again, the casino has gotten the Gambling Authority's approval for that 7 days period to complete any wagerings, so that cannot be changed. If any player do not accept that term, then the player has the right not to play there. If the player still plays, then the terms come into force automatically...no case against that either!

 

As to Askgamblers blacklisting the casino just for the 7 days period...who the heck is Askgamblers to do that??? Does Askgamblers have better insight or more power to override any Gambling Authority's Licensing approval? No way, mate, sorry! Help and assistance can only be provided to players when the casino is clearly in breach of one of their terms, or being unfair to player.

 

Is 7 days unfair to players? No way!!! 99.9% of players can complete their wagering well within that 7 days. Only ignorant depositors would deposit big without considering the consequences of its accompanying wagerings!

[immo2014]

hi 

Afi4wins

 

 

1) yes

2) yes

3) yes

I didnt ask now I was asked about the €250 it was just added to my account. Technical it was neither a "deposit bonus nor a no deposit bonus"

*keep in mind the 7 days void rule is only valid in deposit bonus

4) I got the €250 extra money after I requested the withdraw so I waited until the withdraw was completed to avoid compications

5) I asked vipsteal about wager at that time multiple times and it was only about 1x  (got €162.5 as actual wager left)

6) it would be a horror when vipspel is changing wager amounts secret while player are spinning slots (I got no message about changed wager or error or anything)

 

vipspeal was breaking near all of its terms to avoid paying out winnings

 

just for info support asked me in the beginning after I deposited €500 cash if I want a reload dep0osit bonus which I refused. At this point I just want to wager once and withdraw

[Afi4wins]

hi 

Afi4wins

 

 

1) yes

2) yes

3) yes

I didnt ask now I was asked about the €250 it was just added to my account. Technical it was neither a "deposit bonus nor a no deposit bonus"

*keep in mind the 7 days void rule is only valid in deposit bonus

4) I got the €250 extra money after I requested the withdraw so I waited until the withdraw was completed to avoid compications

5) I asked vipsteal about wager at that time multiple times and it was only about 1x  (got €162.5 as actual wager left)

6) it would be a horror when vipspel is changing wager amounts secret while player are spinning slots (I got no message about changed wager or error or anything)

 

vipspeal was breaking near all of its terms to avoid paying out winnings

 

Okay, the fact is, you have already accepted and played that 250 EUR bonus...too late now...you should have rejected it or asked the casino to remove it if you didn't want it....but that 1x wagering (an error) caught you by surprise and took it nonetheless.

 

At the end of the day, in any disputes, the T&C will prevail and the casino's decision will be regarded as final. Sorry mate, but it's no case for you, the way I see it. 

[immo2014]

Okay, the fact is, you have already accepted and played that 250 EUR bonus...too late now...you should have rejected it or asked the casino to remove it if you didn't want it....but that 1x wagering (an error) caught you by surprise and took it nonetheless.

 

At the end of the day, in any disputes, the T&C will prevail and the casino's decision will be regarded as final. Sorry mate, but it's no case for you, the way I see it. 

 

 

I guess you think its a "free non deposit coin bonus" then but this bonus has no 7 days void rule so basically your are just wrong

[Afi4wins]

I must admit that the casino staff had been very 'tricky' on you...who knows, that 1x wagering may have been stated like that on purpose...just to attract you to take it up. Hmmm...still...that doesn't do any good to the casino either, does it? Because you've already got your 500 EUR back. 

[Afi4wins]

I guess you think its a "free non deposit coin bonus" then but this bonus has no 7 days void rule so basically your are just wrong

 

Yes, I may be wrong there mate...I am not perfect in any way...

but can you show me the proof that free chip or free bonus doesn't have the 7 day period limitation? 

[immo2014]

vipspel broke all of it terms in was cheating in background my wager and "type" of bonus I was playing

when I was about to win they just reset my account 

 

very very bad from vipspel

[cocopop3011]

I guess you think its a "free non deposit coin bonus" then but this bonus has no 7 days void rule so basically your are just wrong

 

It is a no deposit bonus though isn't it? Because you didn't deposit to get it. And their wagering for those are 80x and only valid for 3 days. Unless you can show us proof that the bonus was only 1x wagering then you have no grounds for complaint.

 

I believe you have already been given sufficient help from our members here regarding this situation and we're just going round in circles here.

[immo2014]

My guess they was thinking I am a highroller and try to lure me with free money to play and deposit more

when I did win by chance they played all tricks to avoid playing out winnings

 

just lol for any serious casino

[cocopop3011]

It's time to bring this topic to close guys, I believe we have more than answered the original question that posted.