Dr vegas treated me unfair

[Tipexxx]

Guys i asked Dr Vegas to flush my withdraw since im very good at cancelling withdraw so i always ask for a flush.

 

They told me that they had flushed upon my request "its all done" she said.

 

I even asked her twice if it was done just to make sure.

 

To my suprise it was not done, and i could reverse it some times later on.

 

I feel so betrayed that they lied to me, its not a nice feeling.

 

Is this a ethicly accepted behaviour? If i confront then with my feelings would they care?

[ValDes]

Hello there and welcome to AskGamblers. 

 

First of all, please make sure to refrain from leaving same posts in multiple forum topics. 

 

Regarding your issue, I'm afraid you are chasing a dead cause here. Indeed, casino team might have not done and acted as per your expectations and promises, however you should never forget that it is your own concern keeping your gambling under control. Once the funds are reversed and played down there is no force on this planet including but not limited to the official regulatory bodies, third-party mediators etc which could help you. 

 

On the other hand, by giving publicity to this issue you got with the aforementioned brand other players could reconsider joining and playing with them.  

[Tipexxx]

Thanks gor the reply.

 

Ye the money is lost, and it will be kept so.

 

But from my perspective this is not a cool behaviour for a casino that even have UK lic.

 

And my purpose is also to get some kind of revenge. A safety request should be treated with respect and that i think casinos have a responsibility to cover.

[Tipexxx]

I mean there is no legal meaning with flushing.

 

But would not a serious casino take this blame on a ethic level?

 

Thy refuse to answer me why they told me lies, every reply is shortly "you cancelled it".

 

Seems like they wont even say sorry that we misslead you.

 

 

Lol, very weird casino.

[cocopop3011]

Hi Tipexx

 

I can only really second what Valdes has already said. Should they have lied to you? Absolutely not. It may even have been that the agent you spoke to thought she had done it, or may have been that they were just saying it, I guess we'll never know.

 

But ultimately it is up to the player to be in complete control. I'm sorry it's happened, if reversing is a constant problem have you thought only about playing at casinos that have short pending times? under 2 hours for example?

[Tipexxx]

Yes, mark my words i know my money is gone its not that.

 

This is a question of moral and protection of the customers, the license binds you with certain rules.

 

And the most effective to use against casinos is fair play.

 

Lets imagine this was a land based casino, the casino would possibly be warned strictly and fined.

 

If a customer ask you to protect his money and make it non eligable for him until process is over you have a moral and ethic resp to follow.

 

Are you guys aware of the diffc level to obtain UK lic? And the only thing that they go hard against is obvious abuse agsinst player from a prof perspectiv.

 

You guys should really question yourself having this very minmized view on players right.

[Tipexxx]

Regarding the staff member who assisted me.

 

Its not a legit answer towards a customer to confirm things you dont know ***** about. She is not working in telephone marketing, its a casino buisness.

[MacdoniS]

I feel so sorry for what to you. For instance, there are things that we can't absolutely control and be sure. If you will express your feelings go ahead mate this forum is for players around the world and is like a freedom wall (limited to the forum rules).

I believe that casinos hear what players voice out have some feedback on them let them know that you're a valuable customer just like many of us for their business. Maybe there is some miscommunication between you and Dr  Vegas Casino.

I hope that helps mate.

[ValDes]

Yes, mark my words i know my money is gone its not that.

 

This is a question of moral and protection of the customers, the license binds you with certain rules.

 

And the most effective to use against casinos is fair play.

 

Lets imagine this was a land based casino, the casino would possibly be warned strictly and fined.

 

If a customer ask you to protect his money and make it non eligable for him until process is over you have a moral and ethic resp to follow.

 

Are you guys aware of the diffc level to obtain UK lic? And the only thing that they go hard against is obvious abuse agsinst player from a prof perspectiv.

 

You guys should really question yourself having this very minmized view on players right.

 

Strongly encourage you to forward the issue in front of the UKGC directly then. Let's see what they would do for you since you keep repeating over and over again we are not sympathetic to your situation anyway.  

[Tipexxx]

Sir, iam very much aware of the critic against me is obviously becuse of you think im angry regarding the money excl right?

 

That is not the case, but its my only conclusion.

 

Sad to say, but it seems like im only being targeted for that.

And

[cocopop3011]

Sir, iam very much aware of the critic against me is obviously becuse of you think im angry regarding the money excl right?

 

That is not the case, but its my only conclusion.

 

Sad to say, but it seems like im only being targeted for that.

And

 

Not quite sure what else you expected us to say?

[ValDes]

Sir, iam very much aware of the critic against me is obviously becuse of you think im angry regarding the money excl right?

 

That is not the case, but its my only conclusion.

 

Sad to say, but it seems like im only being targeted for that.

And

 

With all due respect, no one here has ever tried criticizing you! What we are trying to do is to present our point of view which is based on our experience dealing with similar situation over the years and the common sense of course. 

 

And again, strongly encourage you to forward your issue in front of the UKGC and/or the relevant ADR entity responsible for the aforementioned casino and see what their conclusions and potential subsequent actions could be.