3 kings casino

[ValDes]

Hi Valdes.

 

Lol, nothing dodgy about this at all. Our official domain ends in  (.)casino rather than the old fashioned and conventional (.)com

 

Some forums, online forms, fields etc do not recognise this yet however. I guess you could say we are trying to get ahead of the pack and some are still lagging behind

 

I have used the gmail account to register easily with no issues. You are welcome to drop me an email either to our Personal Player department host @ 3kings . casino or directly to me, dean @ 3kings . casino should you have any questions. I hope this is not considered posting links, not really sure how else to post our official email accounts this without upsetting admin:p

 

We are always available. Have a good day and looking forward to your response.

 

 

Fair enough, will forward this to our developers and see what we could do. 

 

Hope your brand will be added to AskGamblers Casino Directory any time soon. Good luck!

 

In case you need further assistance, please drop me a PM. 

[Fiekie247]

So i decided to test the waters with 3kings - I was interested in registering and making my first deposit here today because they have a lot of different games, but then my mojo got drained by this chat

 

name: Shafiek

email: [email protected]

Me: Hello

14:15

 

Lia: Hello, how may I help you?

14:15

 

Me: Lia how are you?

14:15

 

Lia: Thank you, may i help you?

14:16

 

Me: You welcome package

Which games are the free spins on?

What is your withdrawal times frames?

Do you support bitcoin?

14:18

 

Lia: Do you mind waiting a few moments?

14:18

 

Me: Yeah

I message the forum rep on Askgamblers

but he seem to be offline

14:19

 

Lia: Thank you for waiting.

14:19

 

Me:Okay

Is Dean by any chance available?

14:21

 

Lia: The currencies you can play with are presented on the website: Eur, Usd, Gbp, Aud, Cad.

14:21

 

Me: Can i deposit using Bitcoin or not?

What is your wagering?

and what game is the 150 free spins on?

14:22

 

Lia: Funds transfer makes 72 hours.

14:23

Lia: About free spins bonus I`d kindly ask you to contact this [email protected] e-mail address.

14:24

 

Me: Why cant you tell me?

14:25

MeYou not answering my other question, can i deposit using bitcoin?

14:25

 

Lia: This is the part the relevant department deals with.

14:25

 

Me: Live chat should be able to know what the Welcome package entails, right?

you are also part of support@3kings

14:26

Me: that is why i want you to tell me what game the welcome package 150 free spins are on

and can i deposit using bitcoin?

14:27

Me: I dont feel like emailing support, you can ask the relevant department, which games the free spins are on for the welcome package.

14:27

 

Lia: Shafiek i surely understand you but as i`ve said this is the part another department is dealing with.

14:27

 

Me:Okay

14:27

 

Lia: Please contact the above given e-mail address.

14:27

 

Me: well this should not be the case

14:28

Me: thanks for your time

14:28

 

Lia: Thank you too for contacting us.

14:29

Lia:If you need to contact us again, I, or another agent will be happy to help you.

Have a good day.

closed the chat

 

 

She closed the chat and i decided to punish her.

 

I guess this is why i stick to tournaments rather...

[3Kings]

Shocking! 

 

Thanks for bringing this to my attention, this will be dealt with urgently.

[cocopop3011]

 

So i decided to test the waters with 3kings - I was interested in registering and making my first deposit here today because they have a lot of different games, but then my mojo got drained by this chat

 

name: Shafiek

email: [email protected]

Me: Hello

14:15

 

Lia: Hello, how may I help you?

14:15

 

Me: Lia how are you?

14:15

 

Lia: Thank you, may i help you?

14:16

 

Me: You welcome package

Which games are the free spins on?

What is your withdrawal times frames?

Do you support bitcoin?

14:18

 

Lia: Do you mind waiting a few moments?

14:18

 

Me: Yeah

I message the forum rep on Askgamblers

but he seem to be offline

14:19

 

Lia: Thank you for waiting.

14:19

 

Me:Okay

Is Dean by any chance available?

14:21

 

Lia: The currencies you can play with are presented on the website: Eur, Usd, Gbp, Aud, Cad.

14:21

 

Me: Can i deposit using Bitcoin or not?

What is your wagering?

and what game is the 150 free spins on?

14:22

 

Lia: Funds transfer makes 72 hours.

14:23

Lia: About free spins bonus I`d kindly ask you to contact this [email protected] e-mail address.

14:24

 

Me: Why cant you tell me?

14:25

MeYou not answering my other question, can i deposit using bitcoin?

14:25

 

Lia: This is the part the relevant department deals with.

14:25

 

Me: Live chat should be able to know what the Welcome package entails, right?

you are also part of support@3kings

14:26

Me: that is why i want you to tell me what game the welcome package 150 free spins are on

and can i deposit using bitcoin?

14:27

Me: I dont feel like emailing support, you can ask the relevant department, which games the free spins are on for the welcome package.

14:27

 

Lia: Shafiek i surely understand you but as i`ve said this is the part another department is dealing with.

14:27

 

Me:Okay

14:27

 

Lia: Please contact the above given e-mail address.

14:27

 

Me: well this should not be the case

14:28

Me: thanks for your time

14:28

 

Lia: Thank you too for contacting us.

14:29

Lia:If you need to contact us again, I, or another agent will be happy to help you.

Have a good day.

closed the chat

 

 

She closed the chat and i decided to punish her.

 

I guess this is why i stick to tournaments rather...

 

 

I have to agree that this particular conversation is not great customer support. I've had a similar situation in the past where I wanted know something very simple about a bonus and live chat told me I had to email for the answer which is just ridiculous. IMO that's the exact reason live chat is available to avoid such delays like an email response.

 

Hopefully the agents will get some better training as a result of your post.

[3Kings]

I have to agree that this particular conversation is not great customer support. I've had a similar situation in the past where I wanted know something very simple about a bonus and live chat told me I had to email for the answer which is just ridiculous. IMO that's the exact reason live chat is available to avoid such delays like an email response.

 

Hopefully the agents will get some better training as a result of your post.

 

100% Correct.

 

We're on it

Thanks again fro the feedback everyone

[Fiekie247]

Feedback:

 

I finally decided to join 3kings and make my first deposit there. Despite the bad experience with live chat, Dean really compensated me instead of offering 100% bonus and 15 free spins for 10 days, I got the 150% deposit bonus plus 30 free spins for 5 days. Dean was very helpful even responding to my queries late at night in his personal capacity.

 

They do have a huge selection of games, unfortunately i did not make it to the withdrawal stage. but from my experience I feel I can trust them and would rate them a 7/10.

[3Kings]

Hi Fiekie,

 

Thank you for your honest and fair assessment and review.

 

We will do everything we can to improve our service and player experience.

 

Hopefully you manage to win something soon, so that you can let the members know how your withdrawal process went. 

 

Have a good day everyone;-)

[LeoDubbed]

I know what the problem was with the chat, no one were using emoticons

However, I am sure it was not her intention to be rude, she just did not have the information you requested. My guess is that she wasn't informed well.

In the end there's only 1 person responsible for this and it is not her. Being a chat moderator could be harsh sometimes, players are eager to get upset when something did not go as they expected.

[cocopop3011]

Feedback:

 

I finally decided to join 3kings and make my first deposit there. Despite the bad experience with live chat, Dean really compensated me instead of offering 100% bonus and 15 free spins for 10 days, I got the 150% deposit bonus plus 30 free spins for 5 days. Dean was very helpful even responding to my queries late at night in his personal capacity.

 

They do have a huge selection of games, unfortunately i did not make it to the withdrawal stage. but from my experience I feel I can trust them and would rate them a 7/10.

 

Completely missed this post Fiekie! Do you think you'll return to the casino again?

[Fiekie247]

Yes for surw. But not now. Maybe after a short while.

[Afi4wins]

Yep, I intend to give 3 Kings a try out too very soon. I haven't even registered there yet. 

[3Kings]

Yes for surw. But not now. Maybe after a short while.

ok, its been a short while. We're waiting. hahahahaha

[3Kings]

Yep, I intend to give 3 Kings a try out too very soon. I haven't even registered there yet. 

 

You're slacking brother. Get over and register that account asap ;-)

[cocopop3011]

Do you have a UK license 3 Kings?

[3Kings]

Do you have a UK license 3 Kings?

Hey cocopop3011. 

 

At the moment no, but the application process as far as I know has been put into motion.

 

I will obviously keep you guys posted.