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Neteller Going From Bad to Worse

Neteller e-wallet casino poor management skills stupidity how to go bust 101

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#1 CasinoVizier

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Posted 17 November 2016 - 07:26 PM

Right Neteller ,

 

Ok I've been with these guys for about 5 years now and I've seen the ups and downs , little technical issues , 

and the slow degradation of their service first notiable by the delivery of their phone customer support the english 

skills of said customer support have gradually become worse and worse to the point where I allmost need a translator

to make communicaton.

Second thunderbolt to arrive was the removal of live support which was an effective means for both client and company

at troubleshooting vital problems and reducing costs by not having to make a phonecall I swear their management are

running around with their heads cut off poor management skills don't even cut it here its outright stupidity.

 

Then today I receive an email :

 

Netscum.jpg

 

Well this is the Last Straw Neteller I helped you build up clients over the years and this is how you treat me and the 163 clients which I will advice to pull

within 48 hours if you do not amend your policy pure and simple we are going elsewhere .

 

Nuff Said.



#2 BosnianGambler

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Posted 17 November 2016 - 09:26 PM

For me, a very careless decision, I think they do it because of the tax on gambling in the country where you are. Over the bank will control your transactions easier than via ATMs.



#3 cocopop3011

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Posted 17 November 2016 - 09:39 PM

Right Neteller ,

 

Ok I've been with these guys for about 5 years now and I've seen the ups and downs , little technical issues , 

and the slow degradation of their service first notiable by the delivery of their phone customer support the english 

skills of said customer support have gradually become worse and worse to the point where I allmost need a translator

to make communicaton.

Second thunderbolt to arrive was the removal of live support which was an effective means for both client and company

at troubleshooting vital problems and reducing costs by not having to make a phonecall I swear their management are

running around with their heads cut off poor management skills don't even cut it here its outright stupidity.

 

Then today I receive an email :

 

Netscum.jpg

 

Well this is the Last Straw Neteller I helped you build up clients over the years and this is how you treat me and the 163 clients which I will advice to pull

within 48 hours if you do not amend your policy pure and simple we are going elsewhere .

 

Nuff Said.

 

Yep, this has already been raised in another thread today. It seems as though it's effecting quite a few countries unfortunately.


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#4 CasinoVizier

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Posted 17 November 2016 - 10:22 PM

For me, a very careless decision, I think they do it because of the tax on gambling in the country where you are. Over the bank will control your transactions easier than via ATMs.

 

As far as I'm to understand Tax on gambling can only be realised if said gambling occurs within the borders of a country and then be subject to

its laws the gambling is happening remotely thus not physically taking place in the country so how does tax apply exactly ? .



#5 helena

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Posted 17 November 2016 - 11:31 PM

I received the same email today too but lately i wasn't satisfied of their service they offer so wont be too sad for them,bye bye Neteller  :rolleyes:  



#6 Afi4wins

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Posted 18 November 2016 - 05:57 AM

Is this happening only in certain European countries...or is happening in Asia too?  :huh:

 

I'm not using their Mastercard anymore since my last mishap, so I have no idea if this convenience would be stopped for my country too. Anyway, it wouldn't affect me at all...I just want to know.  ^_^



#7 cocopop3011

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Posted 18 November 2016 - 11:40 AM

I don't use Neteller anymore either, even though I do still have the card. No email for me though


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#8 hajnrih

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Posted 18 November 2016 - 11:03 PM

I don't use Neteller anymore either, even though I do still have the card. No email for me though

Can I buy the card along with the account? :D



#9 Raptordinos

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Posted 18 November 2016 - 11:14 PM

Is this happening only in certain European countries...or is happening in Asia too?  :huh:

 

I'm not using their Mastercard anymore since my last mishap, so I have no idea if this convenience would be stopped for my country too. Anyway, it wouldn't affect me at all...I just want to know.  ^_^

Not only Europe, in Latin America too. :(

 

Hey Afi, now, after this issue, what is it the best choice to deposit into online casinos?



#10 CasinoVizier

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Posted 19 November 2016 - 02:46 AM

I'm looking seriously at Ecopayz right now ...seriously no card only bank withdrawals is not very appealing to me or my network here in New Zealand

heard nothing as yet so looks like we are shifting .



#11 Fiekie247

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Posted 19 November 2016 - 05:31 AM

I have an ecopayz account. Does ecopayz have mastercard?

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#12 Fiekie247

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Posted 19 November 2016 - 05:50 AM

So Ecopayz is extremely cheap for all transactions and the ordering and activation of the card is free, unlike neteller who charges $13. I spoke to support and ordered the card.

See below

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#13 Afi4wins

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Posted 19 November 2016 - 08:08 AM

Not only Europe, in Latin America too. :(

 

Hey Afi, now, after this issue, what is it the best choice to deposit into online casinos?

 

OMG! I wish I can give you a good answer mate, but I don't know the answer!  :(

 

I can still use my Neteller virtual account, even though I'm not using its Prepaid Mastercard, so I'm wondering, for all of you who uses a Prepaid Card now, are you still able to use Neteller's virtual account for depositing into online casinos? :huh:  

 

If I make a withdrawal into my bank account, the money would be in within 3 days. That's pretty fast enough for me, so I ain't complaining. From thereon, I use my bank's card for everyday use.



#14 CasinoVizier

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Posted 19 November 2016 - 10:17 AM

My Network of 163 Neteller Clients had a little meeting today and the benefits of Ecopayz were far too significant to ignore

for starters they have Live support something that Neteller took away and they have a host of other things including cards

so the migration has begun.

About a year ago when I started having issues with Neteller I pre-prepared an ecopayz account just in case now its main

stream Neteller were given the chance to change their mind they dug their toes in umm good luck with that : one guy within

Neteller I wont name him even commented "I don't agree with Managements decision" this indicates to me uncertainty within

the company itself as to what degree of fragility only time will tell.



#15 Afi4wins

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Posted 19 November 2016 - 12:24 PM

Whatever it is, I'm sure the Management must have got very good solid reasons for making such decisions and changes that would affect so many of their customers. For one reason, it may have been necessary to do so in order to minimise the recurrences of money swindling from their MasterCard accounts, because it may be true that a lot of these 'hackers' happen to be in Europe?

 

I'm not saying anything bad about Europeans in general, but in my case, my stolen money was spent to purchase goods at 2 French merchants using my Mastercard account.

 

So, by removing the use of their Mastercard in Europe, for example, may greatly reduce such things from happening?  :huh:



#16 Afi4wins

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Posted 19 November 2016 - 12:59 PM

Whilst shifting over to another new e-wallet provider may seem like a good reasonable move now...it may turn out to be the opposite!

 

How sure can anyone be that another e-wallet provider is as safe and reliable as what Neteller/Skrill has been?  :huh:

 

If by removing the use of Neteller's Mastercard at the 'hot' regions, Neteller would be making their transactions even more safe and reliable, despite making lots of inconveniences to many innocent users.  But safety always has a price to be paid...it doesn't come free...and it is never ever cheap either!  -_-

 

My question is...will you be making the right move by changing over to another e-wallet provider???!!!  :huh:

 

Not for me, thanks! I'm more than satisfied with Neteller.

They have been very reliable and greatly useful to me, and if they are only trying to make their transactions even more safe and reliable, then why should I change over to another 'unproven' e-wallet provider?  :rolleyes:



#17 CasinoVizier

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Posted 19 November 2016 - 01:49 PM

Whilst shifting over to another new e-wallet provider may seem like a good reasonable move now...it may turn out to be the opposite!

 

How sure can anyone be that another e-wallet provider is as safe and reliable as what Neteller/Skrill has been?  :huh:

 

If by removing the use of Neteller's Mastercard at the 'hot' regions, Neteller would be making their transactions even more safe and reliable, despite making lots of inconveniences to many innocent users.  But safety always has a price to be paid...it doesn't come free...and it is never ever cheap either!  -_-

 

My question is...will you be making the right move by changing over to another e-wallet provider???!!!  :huh:

 

Not for me, thanks! I'm more than satisfied with Neteller.

They have been very reliable and greatly useful to me, and if they are only trying to make their transactions even more safe and reliable, then why should I change over to another 'unproven' e-wallet provider?  :rolleyes:

 

For whichever reason Neteller decided to pull the cards is  not the point of the exercise there was no actual reasons given

for one and it was done so at the last minute which demonstrates poor business ethics which has been consistant with earlier decisions

such as the abolition of live support .

 

Credit Card Fraud is not as easy as it sounds the major credit card companies have security measures in place which block suspect transactions

multiple attempts are subject to screening and blocking its not as easy as it sounds and I'm pretty sure pulling because of fraud would not be

the case with my country.

 

As to the E-Wallet chosen so far so good its another company and we've gone Neteller were given multiple chances to respond and reconsider

their position they chose to ignore after a Lot of feedback on a number of issues outside of the cards so thats all folks for us anyway.

 

-T



#18 helena

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Posted 19 November 2016 - 02:13 PM

OMG! I wish I can give you a good answer mate, but I don't know the answer!  :(

 

I can still use my Neteller virtual account, even though I'm not using its Prepaid Mastercard, so I'm wondering, for all of you who uses a Prepaid Card now, are you still able to use Neteller's virtual account for depositing into online casinos? :huh:  

 

If I make a withdrawal into my bank account, the money would be in within 3 days. That's pretty fast enough for me, so I ain't complaining. From thereon, I use my bank's card for everyday use.

 

Yes Afi we can still use out virtual Neteller account but dont see whats the point  :huh: i will  find some solution dont know what would it be  :rolleyes:



#19 ValDes

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Posted 19 November 2016 - 02:19 PM

Is this happening only in certain European countries...or is happening in Asia too?  :huh:

 

I'm not using their Mastercard anymore since my last mishap, so I have no idea if this convenience would be stopped for my country too. Anyway, it wouldn't affect me at all...I just want to know.  ^_^

 

Whatever it is, I'm sure the Management must have got very good solid reasons for making such decisions and changes that would affect so many of their customers. For one reason, it may have been necessary to do so in order to minimise the recurrences of money swindling from their MasterCard accounts, because it may be true that a lot of these 'hackers' happen to be in Europe?

 

I'm not saying anything bad about Europeans in general, but in my case, my stolen money was spent to purchase goods at 2 French merchants using my Mastercard account.

 

So, by removing the use of their Mastercard in Europe, for example, may greatly reduce such things from happening?  :huh:

 

It seems that Neteller decision to seize MasterCard operations for so many countries is not affecting EU countries, at least for the moment. And it makes me feel happy for the first time from ages that Bulgaria is within EU...  :pardon:

 

As for the fraud, I do believe it is in fact happening outside Europe actually where Russia, Ukraine, Belarus, Malaysia, China, South Africa and a few other countries being the home countries of huge fraud rings and/or groups of criminals dealing with this kind of illegal stuff. :( 

 

One way or another, the decision is terrible, totally unjustified and above all, unfair to all those loyal Neteller customers who paid thousands and thousands of fees over the years. Sincerely hope Neteller will soon put this poor decision into some serious reconsideration. 


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#20 CasinoVizier

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Posted 19 November 2016 - 02:30 PM

It seems that Neteller decision to seize MasterCard operations for so many countries is not affecting EU countries, at least for the moment. And it makes me feel happy for the first time from ages that Bulgaria is within EU...  :pardon:

 

As for the fraud, I do believe it is in fact happening outside Europe actually where Russia, Ukraine, Belarus, Malaysia, China, South Africa and a few other countries being the home countries of huge fraud rings and/or groups of criminals dealing with this kind of illegal stuff. :(

 

One way or another, the decision is terrible, totally unjustified and above all, unfair to all those loyal Neteller customers who paid thousands and thousands of fees over the years. Sincerely hope Neteller will soon put this poor decision into some serious reconsideration. 

 

Whichever that reason is I'm gutted Valdes I've been Loyal to these guys from the get go the amount of fees paid the random introductions of member to member fees , the technical issues , the good times the bad , and then the decline in Quality of Service these past 1-2 years something had to give and the Mastercard decision was really the tick that broke the camels back for me personally.

 

I noticed a lot changed after the merger with Skrill around about the same time Live support gradually dropped off and now this dont know if the things

are linked but my best guess is cost cutting : cheap call centers similar to what Telecom now Spark did in New Zealand sourcing offshore call centers

which cost them next to nothing reducing costs but lowering the Quality of Customer Service Delivery.

 

Yep Truely Gutted with Netty well and truely.







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