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Multilotto casino experience?


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Has anyone in here played @ multilotto sometime? in that case whats your experience about payment and support

In my case iam so pissed at their ***** support. I won 560 euro after wagering  when i recevied 10 freespins last friday. I tried to  make a withdraw of 460 euro to my bank (trustly service) . After two days i havent heard anything from support so i sent i email asking whats going on, got response shortly after that, and i had to send ID and a bill. No probs there , so i did . Now after 3 days having withdraw still pending and support not responding anymore. So had 100 euro left on account and blew it away just for fun, looks like my mooney is just playmooney and i wont see a cent off my winnings sadly..

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Has anyone in here played @ multilotto sometime? in that case whats your experience about payment and support

In my case iam so pissed at their ***** support. I won 560 euro after wagering  when i recevied 10 freespins last friday. I tried to  make a withdraw of 460 euro to my bank (trustly service) . After two days i havent heard anything from support so i sent i email asking whats going on, got response shortly after that, and i had to send ID and a bill. No probs there , so i did . Now after 3 days having withdraw still pending and support not responding anymore. So had 100 euro left on account and blew it away just for fun, looks like my mooney is just playmooney and i wont see a cent off my winnings sadly..

 

Hello burken84 and welcome to our forum,

 

I'm afraid I've never heard of this casino. What are their withdrawal timeframes?

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Hello burken84 and welcome to our forum,

 

I'm afraid I've never heard of this casino. What are their withdrawal timeframes?

 48 hours .. its a site that offer customers to play different lotto games across the world , powerball etc , they also offers casino games by play n go...according to them they are a safe and secure site , iam glad that i didnt deposit any money at least

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 48 hours .. its a site that offer customers to play different lotto games across the world , powerball etc , they also offers casino games by play n go...according to them they are a safe and secure site , iam glad that i didnt deposit any money at least

 

Oh okay so your free spins were no deposit ones? Well I suppose that's something. However I sincerely hope you get some of your winnings. I imagine with them being a no deposit bonus there will be a maximum cashout. Have you checked this? Do they have live chat by the way?

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Oh okay so your free spins were no deposit ones? Well I suppose that's something. However I sincerely hope you get some of your winnings. I imagine with them being a no deposit bonus there will be a maximum cashout. Have you checked this? Do they have live chat by the way?

no livechat and no bonus conditions and rules on the website either so i keept spinning and spinning till bonus money was converted to  real money , well they havent responsed to my mail so theres nothing i can do , to bad ,460  euro is a nice win , and yes i recevied 10 freespins offer by mail so it wasnt a signup bonus

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no livechat and no bonus conditions and rules on the website either so i keept spinning and spinning till bonus money was converted to  real money , well they havent responsed to my mail so theres nothing i can do , to bad ,460  euro is a nice win , and yes i recevied 10 freespins offer by mail so it wasnt a signup bonus

 

No bonus conditions on their website  :o  Doesn't sound like a place I'd play at!! I hope you manage to get a response and you winnings although I really wouldn't Hold out your hopes from what you've told me.

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This is a little poor casino -   They have only playn go software slots and sometimes  add in weekend 300% bonus to lobby. up to  1000€ or something like that.

 

They bonuses dont have any rulez - only rulez is wager x  35  or ( im dont remember exacly )   -  You can bet any stake you like 1€ or 25€ / 50€ when bonus active.   this is not problem no max bet rule and other trapy bonus rule.

 

They processed payments slowly and often with few small pieces not all amount in one transactions.   Send them message asking  what happen with your withdrawal and  -  you need be patient.

 

Is not the best place to play  -   they are slow with processed payments  / but in same time they have sometimes weekly 300% bonus  without max bet rule.

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This is a little poor casino -   They have only playn go software slots and sometimes  add in weekend 300% bonus to lobby. up to  1000€ or something like that.

 

They bonuses dont have any rulez - only rulez is wager x  35  or ( im dont remember exacly )   -  You can bet any stake you like 1€ or 25€ / 50€ when bonus active.   this is not problem no max bet rule and other trapy bonus rule.

 

They processed payments slowly and often with few small pieces not all amount in one transactions.   Send them message asking  what happen with your withdrawal and  -  you need be patient.

 

Is not the best place to play  -   they are slow with processed payments  / but in same time they have sometimes weekly 300% bonus  without max bet rule.

 

Thanks for you advice Faz, hopefully the player will see your post and act accordingly

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  • 2 months later...
  • 10 months later...

I just played Multilotto.com with a 50 deposit 25 bonus and about 9 on free spins so 35x 84 is what I figured was about 2940 playthru. I searched for terms and conditions for my bonus to no avail.I found in the regular TandCs that I had refer to the specific TandCs for that each  bonus This prompted a string of emails  that took hours. I deposited to play so I did for hours, Being careful to bet small no Jackpot Games and I also played 4 or 5 Spins eacn less than 3 total on Roulette.I will note that I Lost at roulette in those spins Also wanted to know what my playthru was. After asking about my platthru several times and getting told I'm not done yet. I know I'm not done. Where did I start?

 What is the number ?Where am I now?

what are the rules? None of this is provided on site. Emails deflect your questions. Never got  a straight answer.They finally Told me I had 7559 left to wager !

They never told me what I began with. I questioned  this. He said because players aren't allowed to grind the bonus on table games and because I played  roulette I had to wager the winnings from that too .They also reminded me about the free spins containing playthru requirements too, like I didn't know. I asked him to show me the numbers. After hours go by I get an email saying I violated the terms of the bonus but they will be nice and give me half my balance as cash and the other half of my hard earned cash as a bonus balance requiring 35x playthru.I questioned this, asked for the numbers,and .emailed a  second time .asking them to reconsider and give me my money. The last email from them are two customer surveys lol How did we do? 

This is my experience with multilotto.com

I would love to show all the emails/ If anyone is interested or thinks they can help I will upload them

 

This happened yesterday tues feb 7 2017

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I just played Multilotto.com with a 50 deposit 25 bonus and about 9 on free spins so 35x 84 is what I figured was about 2940 playthru. I searched for terms and conditions for my bonus to no avail.I found in the regular TandCs that I had refer to the specific TandCs for that each  bonus This prompted a string of emails  that took hours. I deposited to play so I did for hours, Being careful to bet small no jackpot games and I also played 4 or 5 Spins eacn less than 3 total on roulette.I will note that I lost at roulette in those spins Also wanted to know what my playthru was. After asking about my platthru several times and getting told I'm not done yet. I know I'm not done. Where did I start?

 What is the number ?Where am I now?

what are the rules? None of this is provided on site. Emails deflect your questions. Never got  a straight answer.They finally Told me I had 7559 left to wager !

They never told me what I began with. I questioned  this. He said because players aren't allowed to grind the bonus on table games and because I played  roulette I had to wager the winnings from that too .They also reminded me about the free spins containing playthru requirements too, like I didn't know. I asked him to show me the numbers. After hours go by I get an email saying I violated the terms of the bonus but they will be nice and give me half my balance as cash and the other half of my hard earned cash as a bonus balance requiring 35x playthru.I questioned this, asked for the numbers,and .emailed a  second time .asking them to reconsider and give me my money. The last email from them are two customer surveys lol How did we do? 

This is my experience with multilotto.com

I would love to show all the emails/ If anyone is interested or thinks they can help I will upload them

 

This happened yesterday tues feb 7 2017

 

What was the violation? Playing table games?

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Hello. We Adore You!

   I am happy to report that after a couple emails imploring Multilotto.com to reconsider, they did!

  Took some time. So now I have the full 280 as cash, 270 of which I have cashed out. It is still pending.

  They haven't asked for documents yet..We will see.

  btw I am grateful to have you listen to my woes.

  It was comforting just getting a response from you

  I would love to show you the string of emails.

  I type with one finger and am fairly computer illiterate

  But I think I could forward them or follow some instruction

  If you would like to see for yourself.

  Yes is the answer  They accused me of grinding on table games

. Funny because i played 5 spins of Roulette at 2 or 3 a Spin and Lost.

  after asking for terms and playthru serveral times.

  I never was told my playthru, only what penalty I inccured on top of my playthru.

. and the first I heard of the bonus terms was after playing roulette.

  Long after my request for the terms You really should see the emails.They might turn your stomach.

 

    Again thank you for your attention,paitiently hopeful Robert Goulette

   

  .

    

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With so many great casinos I'm baffled why this one would be an option if I'm being completely honest.  :p  Which casinos do you like Leo? Mind if I call you Leo? ;)

Wow, I noticed your reply just now...how aweful of me.

But there's plenty casino I like and the list is a bit longer since your reply :p

I really love Rizk, Casino Euro. These two are my favorite because Rizk has a locked witdrawal feature which's in my opinion speeds up the payment process and CasinoEuro of it's great amount of games, instant withdrawal process and loyalty rewards which is the best. The more you deposit the bigger the rewards they give you. How about 40 free spins worth of €4 each? :D

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Hello. We Adore You!

   I am happy to report that after a couple emails imploring Multilotto.com to reconsider, they did!

  Took some time. So now I have the full 280 as cash, 270 of which I have cashed out. It is still pending.

  They haven't asked for documents yet..We will see.

  btw I am grateful to have you listen to my woes.

  It was comforting just getting a response from you

  I would love to show you the string of emails.

  I type with one finger and am fairly computer illiterate

  But I think I could forward them or follow some instruction

  If you would like to see for yourself.

  Yes is the answer  They accused me of grinding on table games

. Funny because i played 5 spins of roulette at 2 or 3 a spin and lost.

  after asking for terms and playthru serveral times.

  I never was told my playthru, only what penalty I inccured on top of my playthru.

. and the first I heard of the bonus terms was after playing roulette.

  Long after my request for the terms You really should see the emails.They might turn your stomach.

 

    Again thank you for your attention,paitiently hopeful Robert Goulette

   

  .

 

That's what we're here for dear!

 

So happy to hear they reconsidered and now you get to keep your hard earned winnings. Good luck with your withdrawal. I trust it's out of pending now?

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  • 4 months later...
  • 7 months later...

Hello

I signed up with them through a cashback incentive site. I put in just £10.00 and won £10.00. The text said I "may" be asked for photo ID at some point but as I have only been asked to do this at 1 other website I thought chances are I wouldn't be asked. Admittedly I was at fault. I was told my birth cert would do but then they said as the name is different as a result of marriage this wouldn't do and I was asked for my marriage cert. I don't think so. They have had bank statements etc and enough is enough. I have respectfully asked if they will give me my own funds back if I can't have the winnings. (My "huge" winnings of £10.00!). Obviously I'm just the unlucky minority but me t time I will stick with UK sites.

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  • 2 months later...

hi guys ,a bit late replay ,but seriously read the terms and conditions,anything unclear ask the casino support ,all those complaints raise only coz of not knowing and not following rules,simple as that ,Multilotto is a legit site ,no deposit bonuses ar at max 100 euro cash out ,casino bonus is only for slots(again check the terms,some slots are not  bonus wagering) ,yes there is no live chat but  email works fine ,and same goes for any casino with few exceptions,read the terms and chances are really high you see your winning ;)

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  • 2 weeks later...

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