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SOS, I got troubles with my casino, what to do? - a practical guide from ValDes


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2 hours ago, Dadamaxxx said:

I have everything on my play history and screenshots but no one to notice what can I do ? 

Hey there and welcome to the AskGamblers Forum :) 

Not quite sure I'm following you here.. .Could you please try to clarify a bit what's the issue you are referring to? 

Thanks. 

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I playing a game and noticed the numbers don't add up. This was after some good matchups and a couple bonuses . I stopped playing and talked to support they said they'll send it to tech support and they will get back to me going on a week now and no word. Everything is recorded I have screenshots but I'd rather someone look at my game history.

 

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24 minutes ago, Dadamaxxx said:

I playing a game and noticed the numbers don't add up. This was after some good matchups and a couple bonuses . I stopped playing and talked to support they said they'll send it to tech support and they will get back to me going on a week now and no word. Everything is recorded I have screenshots but I'd rather someone look at my game history.

 

Hi @Dadamaxxx

Do you mind giving us more info...

1 - The name of the game you were playing?

2 - Screenshots of what you referring to.

3 - Your dispute: What is wrong - Did the game not pay the correct amount according to the pay table or the winnings were not credited to your account balance?

Thanks in advance.

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On 6/5/2021 at 5:35 PM, Dadamaxxx said:

I playing a game and noticed the numbers don't add up. This was after some good matchups and a couple bonuses . I stopped playing and talked to support they said they'll send it to tech support and they will get back to me going on a week now and no word. Everything is recorded I have screenshots but I'd rather someone look at my game history.

 

As advised above, please provide more information so we can try and assist.

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