Dead Or Alive 2 - 5 extra spins didn't play.

[Marmite7]

Hi folks.  I recently joined Dr Bet and had a bit of a run on Dead Or Alive 2.

 

I hit the bonus round, with a stake of £3.60 then hit wild symbols on all 5 rows.  The initial 12 spins ran as normal, but no pop-up appeared to announce a further 5 spins were awarded.   The 5 spins definitely did not happen, although Dr Bet basically accused me of lying and said they did.   A couple of hours later the exact same thing happened.   Has anyone else had this happen?  I can only assume that although the 5 extra spins didn't physically occur, (I know, because I counted on the 2nd bonus round), the winnings would still have been paid correctly?

 

 

 

[Afi4wins]

17 minutes ago, Marmite7 said:

Hi folks.  I recently joined Dr Bet and had a bit of a run on Dead or Alive 2.

 

I hit the bonus round, with a stake of £3.60 then hit wild symbols on all 5 rows.  The initial 12 spins ran as normal, but no pop-up appeared to announce a further 5 spins were awarded.   The 5 spins definitely did not happen, although Dr Bet basically accused me of lying and said they did.   A couple of hours later the exact same thing happened.   Has anyone else had this happen?  I can only assume that although the 5 extra spins didn't physically occur, (I know, because I counted on the 2nd bonus round), the winnings would still have been paid correctly?

 

 

 

That's very stange indeed! Perhaps a malfunction had occurred with the game that prevented the additional 5 free spins from playing, but honestly speaking, I have never heard or seen of such an occurence before.

Have you got any screenshots to proof you got those 5 Wilds on the reels? If you have, can you upload them here for us to see please? (Click on the 'choose files' below to upload your screenshots).

If there was indeed a malfunction, then the casino should get NetEnt to confirm that a malfunction had occurred. Once confirmed, you may get that 5 additional free spins in due time.

[cocopop3011]

Yeah I agree with Afi that you should be asking for clarification on this malfunction. 

Also - if you have screenshots please post them and we can try and work out if any additional amounts were added for the 5 spins.

[Flatzem]

its always a good idea to record all your features, I have been doing that for over 2 years.

[cocopop3011]

48 minutes ago, Flatzem said:

its always a good idea to record all your features, I have been doing that for over 2 years.

Yeah that's a great idea actually!

[Marmite7]

Thanks for the responses guys.  Screenshots of the first game where the 5 extra spins were not "awarded".  I only started screenshots after the 4th spin, as that's when it looked like an interesting bonus round was on the cards.  When I messaged them (having tried phoning first with no response), I didn't receive an immediate reply.  On the second occasion of no extra 5 spins, I again rang immediately and messaged via live chat.   I then cleared history and cookies and hit the bonus round for a third time  with yet another 5 wild symbols, but that time the 5 extra spin pop up appeared and they were awarded.  When I finally received a response from Dr Bet, they insisted the first bonus round played as it should, then said the same for the 3rd...which I'd stated in my email had played as normal.  They still haven't responded at all about the second bonus round and missing 5 spins.  (4 weeks on!)

[cocopop3011]

So  once the free spins ended, did they end with the same balance? No extra adjustments were made to allow for the missing spins?