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NOTE: In my 6 years of online gambling experience this might be my first casino complaint and its because of Lack of communication between Astropay and the casino. Not even my fault. My clean online casino gambling career is ruined. So I requested a cashout from Bitstarz on April 1 of 210 euros. Uploaded all documents and all of them accepted but one. I used Astropay card for deposit and the document which still hasnt been accepted is the one which has card number in history. I was told they have sent that document to Astropay to verify. After 20 hours I recalled my cashout twice and played down to 97. Completely my fault. Between all this I contactef bitstarz thrice and they said Astropay hasnt replied to them in 24 hours. Last night after 48 hours since Bitstarz request to Astropay they still havent gotten a reply. Meanwhile I contacted my Astropay chat and they said they haven received any mail. When i said I am in contact with Astropay and Astropay has asked me what is the mail by which they sent us mail, I said I will ask Bitstarz. Bitstarz chat said he doesnt know email and he said we cant give you our email. Its between us and Astropay. Fair enough. Astropay said we will look for email ourselves and get in touch with Bitstarz. I contacted bitstarz again and they say they havent replied to us in past two days plus today which now makes it 63 hours. Meanwhile Astropay has replied to me on email and even on whatsapp. Now for the hillarious part. When I contacted Bitstarz again I asked them what happens if I cant verify account, they said i will not get my payment. I asked what is the deadline they said we have no time frame. I asked what happens if Astropay never replies. They said we will release payment. I asked what is dealine for waiting. They said we have no time frame. Meanwhile while all this is going on I recorded the entire event of me logging into my Astropay and going to my profile, deposit, address and transaction page and sent this clip to Nick, the casino manager about more than 24 hours. No reply. I uploaded same on chat to agent. He tells me to wait. If things dont workout between Astropay and Bitstarz team is it my fault? What next?

I am really pissed of the way this Stakes casino has treated me. I am not a regular depositor but deposits every now and then. I have been trying to verify my account since last year September, sent numerous emails and talked with different agents, now another agent is telling me I cannot verify until I request a withdrawal? What BS is that? Even on my review on them, the rep assured me they will get in touch and still they have not. Here is the chat, although other agents assured me they busy with the verification : Me: Email: ********** Alvis: Hello, I am Alvis. I will be helping you today 15:07 Me: So how long still for verification? Its been over a week now, 2 escalations from live chat and still nothing? 15:07 Me: Very bad for such a highly rated casino on askgambelrs 15:07 Me: anyone there? 15:09 Me: Hello? 15:11 Alvis: Hello 15:12 Me: Did you see my messages? 15:12 Me: So how long still for verification? Its been over a week now, 2 esclaations from live chat and still nothing? 15:07 Me: Very bad for such a highly rated casino on askgambelrs 15:12 Me: What is the delay with my verification? 15:13 Alvis: Could you tell me your username please? 15:13 Me: Fiekie247 15:14 Alvis: As far as I see you don't have pending withdrawal request 15:15 Alvis: Verification are being done once you are in the process of withdrawing first time 15:16 Me: I dont care about pending withdrawals 15:16 Me: So why the ***** doesnt everyone tell me that? 15:16 Me: Why are they asking me to send documents to verify my account? 15:16 Me: I had pending withdrawal and reversed it 15:16 Me: Why cant you verify my account before withdrawal? Because I feel I am running into issues here, if I do make a withdrawal 15:17 Alvis: there will be absolutely no issues, your account will be verified as soon as you go through the whole withdrawal process first time 15:19 Alvis: Finance Department just didnt have enough time to verify your account before you reverse it 15:19 Me: Well they assured me on askgamblers it can be verified without withdrawal 15:20 Alvis: Wo did assure you please? I really like the casino and games, but this is really now becoming a nuisance. Anyone having issues with stakes? They were first [email protected], then they gave me [email protected] and again [email protected] and always CC support@stakes and [email protected] but not even an ackowlegement, however 3 days after the email to finance, support that they will forward and escalate and nothing. AARRRRRGGGGG

Did win;.. and after numerous verification requests and acceptions.. the casino does not payout. SupportAgents do fool U and have fun with it. Am in contact with FINPOL..about one week now. Do advise all of U beloved Friends and Gamblers NOT to play in this Casino. Might get shut down!!!!

I have deposited at this casino 18th of September, I even didn't know i need to go through verification in bitcoin and crypto related casinos. I deposited something around 0.8 Eth or slightly more. First day i won 5 eth and requested cashout where everything this started, they rejected cashout and asked for verification. I sent every document requested, as soon as possible (Actually i have all documents in my PC needed for verification)(See screenshot attached), I can provide messages from there support too(screenshots) but this was what i was told : "verification takes up to 24-48 hrs" (which was ok for me) and then after 48 hrs they told me it was weekends that's why it might take more. After this i was playing more on the weekends and i ended up wining 29.4 Eth in total on my balance + additional unpaid (caused by error in Pragmatic slots. shown in screenshots bellow after this message was coming i'd have to restart page and credits won were not credited to my account) something close to 9.75+3.96 Eth in 3 different disputes. i attach this screenshots too, which is even more doubtful how this is possible to happen at online casino playing slots and not being paid when you win big. Today once again after messaging support they tell me your verification won't go through until we have message from pragmatic (actually i have lost money if not consider this wins shown bellow in those slots all the money on my account is from evolution gaming live roulette and has nothing to do with other issues) During all this time support everyday was telling me everything was ok and you will soon be verified and there are no problems just security review team was not "there" This issues are still ongoing and i'm waiting for response but as it all sounds like a scam to me i wanted to share it here. Please help if that's possible

Hi, I have recently made a withdrawal from my Dunder account to which they wanted ID documents to verify my identity, it seems on sign up I entered the wrong date of birth (17th instead of 25th) will this affect me verifying my account? I have contacted support to which they stated they have added a note on my account saying it was a mistake. Has anyone done this before? Will this be an issue? Thank you

I am about to make a new personal record in waiting for my winnings. The last record was held by Casino Cruise, but Miami Dice are now about to beat that record big time! On march 20. I make a wihdrawal of NOK 10.000 (approx USD1200). Expecing a couple of days for verification and one or two days more to receive the money. My documents was verified yesterday (after I contacted customer service). Checking my account today, the winnings are still pending. Customer service tells me to allow 48 hours for the money to be released and another 3-5 days for them to reach my bank account. Best case scenario 11 days. Worst case two weeks Can anyone explain me why a casino would need 1-2 weeks to verify/pay while others do it in a couple of hours - or even minutes (Bitstarz)? Of course, they want you to cancel your request for withdrawal and hope that you will loose the money! Not very professional, if you ask me. Another thing that I do not like too much - and this is quite embarrassing to share: I had a rather big winning over at Royal Panda (a casino I do like). I requested a $10,000.00 withdrawal. I got an email about verification, but I was not at home but on vacation so I just thought I'd wait. But I noticed that all my winnings had been transfered back to my player account. Now comes the embarrassing part: the vacation was rather boring and I started playing those winnings.. and after a couple of days ($5-10 spins on Mega Moolah Isis) the money was gone. Not crying about it - as it was my own fault thinking I could hit the jackpot - but releasing winnings back to a players account when a withdrawal is requested is not appreciated in my book. The moral here must be: get your account verified right away even before you win something. OK, that was my gambling blow out for today

[Posting on behalf of my partner] So...He's recently made a withdrawal and it's probably been over a year now since he's withdrew there so he deposited using a new card. Once he requested a withdrawal BETAT then requested that he verify the two other, old, cards he had on his account, even the one he's never used to deposit. The problem here is that he no longer has those cards, both are old cards which have been replaced. Anyway, I think he's managed to finally overcome that obstacle as BETAT finally got their head around the fact he doesn't have the cards!! Now he's having an issue with his current card. The picture he sent they wouldn't accept because he didn't cover the middle numbers of the card! So I've resent the picture for him and we're awaiting the next reply. My main point in posting this though is this is not the first time we've experienced problems with old cards! I just don't know why some casinos are persistent in verifying cards that don't even exist any more. Anyone else had any similar problems?

Ok, let's talk cash outs and the time they are processed in... Lol and verification of an account I seriously don't get how some casinos can have you verified and funds received in under 10 minutes, yet there's still casinos making you wait up to 72 hours before they pay you! Why? Why can't they get with the times and make their cash out process quicker? Heck even a max of 12 hours would still be pretty awesome! I refuse to play at places that have pending periods and take over 12 hours to pay you. (Seriously don't even get me starte on a pending period hahaha) If all casinos stepped their game up it would be fantastic I reckon! There's nothing more disappointing then stumbling across a casino that ticks all your boxes but then when you read their verification and cash out procedures take a week it's like nope no thanks! I also hate lazy casinos. I almost always send my verification through just after I sign up so it's done and dusted lol. But I went and checked out a casino that I signed up to about say 2-3 months ago, clicked on my documents I uploaded and guess what? THEY ARE STILL AWAITING APPROVAL!!! Like come on! This is a casino that boasts about having super fast payouts too. Don't see how that can happen when they can't even verify someone's documents lol. Sorry I'm starting to ramble now hahaha. I'm just annoyed because yesterday I was going through a couple reviews etc on a few different casinos and then got one mixed up with another that paid out quick and I won $1100 so have to wait 2 days to be paid lol, althlugh I have read in posts here that some people have been paid fairly quick with the place I cashed out from. So we will see lol. Up to 14 or so hours now lol but other than that I did quite enjoy my experience at this casino anyway

I am waiting for a large withdrawal from hippozino and as I used another card to transact after my account was already verified, I need to give them a copy of a statement from this second card with their transaction details on it. I was told my account was already verified, are they allowed to do this?

Greetings Community , Just thought i'd start this topic to see what players like to see in a good casino one where they feel comfortable spending money in on an ongoing basis Ill advance the first theory this is what I like to see in a casino I know its not a perfect world but these are my ideal conditions : A Good Casino Should Have : 1. A Good Website where everything is clear , precise , Updated Zero Second , stable (no ****** game errors etc) , and fast loading . 2. A Stable Connection with regards to website (instant play casino's) , and downloadable clients . 3. Compatibility with all the main browsers (not 100 percent essential but a good idea) . 4. A Large Selection of Casino games e.g Slots , Bingo , Scratch Cards , Video Poker , and etc etc (And structured well with a search capability to find things easily) . 5. A Live running Return to Player Percentage for all games displayed in real time with each game . 6. 24/7 Professional Customer Service : Live Chat , Phone , and Email (With Fast Response Times) . 7 . Good Promotions i.e a good reward system encompassing ongoing monthly reload bonuses , Reward Points for Cash/Free Spins , and Good promotions in General Ongoing etc . 8 . The Casino should be located in a reputable jurisdiction . 9 . The Casino should be audited and the Return to Player Percentages be Public Knowledge. 10. The terms and conditions should be clear and precise nothing should be hidden and the flexibility of the terms should be friendly to the customer for example lets be realistic forbidden games whilst using a bonus is a bit over the top everything is subject to a random number generator there's no such thing as a sure bet. 11. There should be no limits with payouts if a Casino can accept no limit to deposits it should be the same with withdrawals (within reason I accept that some casino's are structured according their capital base that's acceptable but in perfect world no limits would be good) . 12 . Withdrawals Should be Fast : E-Wallets Instant , Cards 2-3 Business Days , and Bank Withdrawals 3-5 Business Days (Emphasis on "Instant") . 13 . There should be no Pending Times Verification should be a live process and the first withdrawal should not take longer than 5 hours and If pending times exist there should be a manual over ride otherwise is simply a relic of the past and simply delays withdrawals common knowledge. 14 . There should be open communication with reputable gambling forums in regard to player dispute's and mediation , discussion of casino pro's and con's , and etc . 15. In regards to Maximum bet restrictions which I disagree with to begin with as once again everything is a roll of the dice bonus or no bonus chance of loosing it all regardless : it should be technically impossible to exceed the maximum bet or play on a restricted game (which again I disagree with for the aforementioned) . 16. Verification should be simplistic , flexible , and fast 1 hour tops if not faster and should not encompass the need for notarized Material for simple matters when I say simple a million dollar win compared with 10 or 15 grand for example. In a perfect world yes these would be my requirements .

I've just read something really rather interesting actually and I thought I'd share it with you to see what you guys think. What do you guys think of an online casino passport? Licensing authorities would issue players with this passport. You'd need to register and verify yourself just once with each licensing authority for all the jurisdictions you wanted to play in. Once you've passed the checks you'd get given a casino passport for that jurisdiction You would not be able to deposit at any casino without first having this passport. But then once you have it you'd be verified in all casinos in that jurisdiction and wouldn't need to go through the verification procedure when you make a withdrawal. Also if you're a problem gambler you can have your entire passport self excluded! Isn't it a very interesting idea?? I think in black and white it sounds great but I'm pretty sure we'd be presented with a whole other lot of problems if it was implemented. To start with, licensing authorities are usually very hard to communicate with, this is certainly something that would need to change. Whilst I like the idea I don't think it's something that we would ever see happen.

Hi All, Ok, so I have been a fairly responsible online gambler for a good 6 or 7 yers, had some great wins had some losses all in all i enjoy them. Lately I have been a bit concerned that although I agree that casinos have concerns on money Laundering and the likes I think the way they handle their "Account Verification" shuoud maybe be reviewed and possibly changed. I mean, it's only over the last few years that casinos have started to attain to this new submission of Photo ID, bank statements etc. As above I have no quarm with that but not everybody has photo identification (at one point myself) Passport expired etc. I think If an Online Casino's practice is that it will not cash out Winnings unless you submit these documents and have your account verified then "THEY SHOULD DISPLAY THIS CLEARLY ON THEIR WEBSITE" not in smallprint in the terms and conditions. It should be a main, clear section which new users can always see before deciding to play at their casino. I mean, they will take your deposits forever but only when you decide to withdraw they then harass you with producing suitable ID, some are not even accepted due to the Casino's Origin. I feel stronly on this, again as mentioned I think it's a good idea that this is in place but I dont agree they should be able to take your deposits and not ask you to verify, only when you withdraw they then attempt tis and also scrutinise heavily the type of docs you submit. I registered with 10 casinos last week to see how much this is happening. All 10 i took no offers or bonuses so i could test this theory, Deposited £100.00 at each casino. Immediately after wagering around £10.00 I decided to withdraw £90.00. 7 out of the 10 casinos decided they would not cash out until I produced heavy artillery of document and Photo Identification. I then deposited a further £30.00 at each of the casinos that refused to withdraw, which they gladly accepted. I did verify all of the accounts and also withdrew all my money back, some i even come out on top however I do think this law needs to be changed. Even on the adverts on the TV a last section should state that you will not be able to withdraw any winnings until you have verified your account. It will stop those people who have no identification from becoming a victim... Anybody else any views on this? And anybody feel the same way?