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I just had a weird experience with Betchan Casino. It's to do with their customer service and withdraws. I was really down and out today. So I threw $100 to play some slots. To my surprise and my neighbours dismay, I won. So I went to the withdraw section and I opted for a Bank transfer. In my country, our banks use a SWIFT, BSB and Account Number. I've attached a picture of what it looks like. They basically want the BSB and Account number on a single line, in a single number, which made no sense to me. I guess I just had to assume that all BSB numbers are 6 digits and hopefully the system would pick that up. I said yes but what is the correct FORMAT. So I contacted customer service. They had no idea what I was even asking. I think the lack of English was the main reason there was such a misunderstanding. They kept telling me to use an IBAN - we don't have IBAN's. Eventually I just gave in, put all the digits on one line and asked for the withdraw. Support said the processing would take 2 hours. So I check back in 5 hours and still no Approval. So I contacted support. I asked when it would be approved. They said it was already approved. My page says Pending. Anyway... I asked how long it would take to be approved. They said "When the funds hit your account it will change to approved"... What? So when the funds are in limbo between bank and bank I can just hit the recall button? No... that's not right. I kept asking in different ways and they kept saying "5 days for your money to be in account". I kept asking how long the PROCESSING time takes for the Casino to send the funds and change the status to approval. They said "5 days for hit account". Went around in circles. They stopped answering my emails (lol). Can someone who has bet with this place before and has requested a bank withdraw PLEASE tell me if everything is fine lol https://i.postimg.cc/RFF5VjFm/bank.jpg

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