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What is needed for a casino to keep a player coming back? We all know the basics but LUCKYSTAR.IO just did something to keep me coming back. My second deposit. 60$ US dollars went to 3k last night. I took a 125% bonus with 35x d+b req.... I cleared REQUIRMENT. They were clear. MAX WITHDRAWAL 10x bonus Actually, it wasn't clear on this bonus. But terms are clear. I opened a chat. The rest is history. Now... Waiting on 3x 1000 withdrawals. This is a step above service that will keep me playing here. What does it take for you to keep going back I have a question........ Do u have a max cash?? [04:11] V1469813514120516 : Also..... Is my account verified? [04:11] George : Max cashout for 200% Welcome offer is x10. [04:12] V1469813514120516 : That's not what I asked [04:12] George : Let me check for verification. [04:12] George : Oh you were reffering to withdrawal restriction? [04:12] V1469813514120516 : I have 2000 in account from 60 deposit and 125% bonus [04:13] V1469813514120516 : U told me its all mine before on chat [04:13] V1469813514120516 : Can I cash out 2000 [04:13] George : Maximum withdrawal amount processed to a player is 3000 USD per week and 6000 USD per month [04:13] V1469813514120516 : K. 3000 per week [04:13] V1469813514120516 : And I am correct that the whole 2000 is mine right. [04:13] V1469813514120516 : No 10x bull ***** [04:14] V1469813514120516 : Chat said it was all mine [04:14] George : Let me check on that. [04:14] George : Please. [04:14] V1469813514120516 : Well your answer will elide if I I ever deposit here again and leave u a positive rating on the forums and my YouTube channel where I have several followers [04:15] V1469813514120516 : I hope there is no hidden garbage max win cause I took a binus [04:15] V1469813514120516 : Chat was cleR [04:15] V1469813514120516 : None [04:15] George : Well im sure it will work out well in the end. [04:15] V1469813514120516 : I hope so cause u guys have me [04:15] V1469813514120516 : Everything is too good on here [04:16] V1469813514120516 : Not cause I won a bit [04:16] V1469813514120516 : The whole feel [04:16] George : Well thank you for kind words. [04:16] George : We try our best. [04:16] V1469813514120516 : So can u confirm no hidden sneaky bonus ***** rules [04:16] V1469813514120516 : That anything I win is mine [04:16] George : Yes. Let me ckech that for you. [04:17] V1469813514120516 : Like chat did before [04:17] George : check* [04:17] V1469813514120516 : Ty [04:18] V1469813514120516 : He manually added the 125% bonus [04:18] V1469813514120516 : Cause the code didn't work correctly I got it via email [04:18] V1469813514120516 : Nothing to do with welcome package [04:19] V1469813514120516 : I used that already [04:19] V1469813514120516 : Lost [04:19] George : Yes i understand. I can see now. [04:19] V1469813514120516 : So can I cash it all out [04:19] V1469813514120516 : If I wanted to [04:19] V1469813514120516 : Is it all mine [04:19] George : One moment please. [04:20] Visitor navigated to <SNIP> [04:22] George : As i can see, this bonus, like every bonus in Casino has a max cashout of x10. [04:22] George : But. [04:23] George : All of your winnings, this 2000$ is manageable to withdraw since it meet max cashout. [04:23] V1469813514120516 : So it's all mine [04:23] George : Yes it is. [04:23] V1469813514120516 : What's the 10x thing [04:24] V1469813514120516 : U took it off? [04:24] George : we can clear that x10 maxcashout for you if you would like and then you can withdraw it or play with it without any restrictions. [04:25] V1469813514120516 : I like simple...... II wanna withdrawal 2000 back to my visa and deposit again after thAt [04:27] George : Can you please hold on a minute, I have to contacted Finance department to clear your x10. [04:27] George : contact* [04:28] V1469813514120516 : After u clear that 10x thing... I can withdrawal 2000? [04:29] George : Yes. You can withraw 1000& in one go, but as many as needed at the time. [04:29] V1469813514120516 : Can I also just keep playing if I want as well and withdrawal 3000 for example?? Or lose 500 of it and take out 1500? [04:30] George : Yes, once it is cleared it is only yours to claim. It will be real cash. [04:30] V1469813514120516 : I appreciate what u r doing but it is something that can scare many players sir [04:30] V1469813514120516 : This 10x thing is reLly unnecessary [04:30] V1469813514120516 : Maybe for scammers [04:30] V1469813514120516 : But many of us are honest [04:31] V1469813514120516 : I see that u r overriding it this time for me... It's appreciated.... Any way to just not have it there again? The 10x thing [04:32] V1469813514120516 : I can make 20 deposits on a bad day,.... I. Ant keep track of that [04:32] George : Since we have very high bonuses and casino pays for bonus play as well to Game providers therefor the 10x maxcashout rule [04:32] V1469813514120516 : Only negative I see here so far [04:32] V1469813514120516 : Actually.... A very bad negative to be honest compared to my other favs [04:33] V1469813514120516 : U have a good cash back thing going on [04:33] V1469813514120516 : Amazing [04:33] George : but we give big cashbacks for players that do not like restriction [04:33] V1469813514120516 : But the 10x is hmmmmmmmmmmmmmm not good [04:33] V1469813514120516 : Cash back is best I seen to be honest [04:33] V1469813514120516 : I said so on ask gamblers for y'all [04:33] George : Well, thaks a lot for that. [04:33] V1469813514120516 : Do u know who I am on the forums? [04:34] V1469813514120516 : Or on you tube [04:34] George : The funds are cleared and I have left a note to manager so in the future you would receive cashback bonuses. [04:34] V1469813514120516 : Ty.... [04:34] George : Not really because I am quite new to this. [04:34] V1469813514120516 : No worries [04:34] George : I was not in this field before [04:35] V1469813514120516 : So now my money is free of anything [04:35] V1469813514120516 : No max nothing anymore [04:35] V1469813514120516 : Nothing [04:35] George : Yes all yours [04:35] V1469813514120516 : I can lose it all or win 1000000000000000 and its all mine [04:35] George : Yes you can. [04:36] V1469813514120516 : K..... Win or lose....... I will leave hall a stellar rating for service....... Ty [04:36] V1469813514120516 : Please email me this chat [04:36] V1469813514120516 : [04:36] George : Thank you wery much! [04:36] George : very* [04:36] Visitor 'liked' this conversation [04:36] George : I will send you chat with email. [04:37] V1469813514120516 : Ty. Nite. [04:37] George : Good night! [04:37] Visitor minimized the chat window <SNIP>

Hiya! Time for an analysis of Caribic Casino Terms and Conditions, so here we go... General Terms and Conditions 3 CHANGES TO THE TERMS OF USE 3.1. We may need to change the Terms for a number of reasons, including for commercial reasons, to comply with new laws or regulations or for customer service reasons. The most up-to-date Terms of Use can be accessed here, and the date on which they came into force is noted. 3.2. Where we make changes to the Terms of Use, which shall be notified to you in advance by email or by placing a notice on the Website, the player must re-confirm acceptance before the changes come into effect and he is able to place bets on our website. Thumbs Up - This is a fair and honest way when casino is changing its terms on the go. 4.4. When attempting to open an account or using the website from any other jurisdiction it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction. You are responsible for ensuring that you comply with any laws applicable to gambling online in the country in which you are located and/or are a resident of. You must not access the Website and/or open an Account from within a jurisdiction that prohibits online gambling; nor must you do so if you are a citizen of a country that prohibits its citizens from participating in online gambling, irrespective of their location. Thumbs Down - If so, then a reasonable question arise… If it is player responsibility only to verify if gambling is legal or not within their jurisdiction then what is the purpose to exist all these licensing jurisdictions and/or regulatory bodies? Why it should be the player to take all that responsibility when casino could easily remove all forbidden countries from their registration list and avoid this way all misunderstandings at a later stage? 4.7. You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money. Thumbs Up - I like this one. Simple, clear and so true! 4.8. Your Account must be registered in your own, correct, name. You may only open one account. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". Any Duplicate Accounts may be closed by us immediately and: 4.8.1. If the total amount deposited to the Duplicate Account is played and lost, you agree to renounce your claim on the amounts deposited in the respective Duplicate Account; 4.8.2. If the total amount deposited on the Duplicate Account has not been used to place any bets, we will apply a fee of 50% of the deposited amount and return the remaining 50% to you. 4.8.3. If the amounts deposited to the Duplicate Account have been used to place bets which resulted in winnings, winnings will be made void and we will apply a fee of 50% of the total deposited amount on the Duplicate Account and return the remaining deposit to you. In the situation where after voiding the winnings, the remaining amount on the Duplicate Account is lower than 50% of the total amount that has been deposited by you, we will charge you a fee amounting to the remaining balance in your Duplicate Account. 4.8.4. Any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. Thumbs Down - Why so complicated? I lost myself on the second sub-term and could only imagine what is it with players with less experience… 4.9. If you wish to open another account, you may do so by contacting the Manager at [email protected]. If a new account is opened, the old account will be closed. Thumbs Down - Now, why this one? Casino keep explaining for half a page what will happen if player is found to be an owner of Duplicate accounts only to get to this particular term on the very next condition to read. Confusing, to say the least. 4.11. If you wish to close your account you must send a request to do so on [email protected]. By closing your Account, you also consent to the forfeiture of any promotional bonuses, prizes or benefits which you may have acquired. Thumbs Up - Strongly support this requirement, a serious action such as account closure must be done and confirmed in written. 4.12. In the event of closure of your Account because of gambling addiction or if your account has been closed due to fraudyou acknowledge that you are prohibited from opening a new Account. The Company will not be liable if you manage to open a new account, for such action nor for any direct or indirect consequential damages. The company shall have the right to close, at any time, a new account opened in breach of the requirement stated herein. Thumbs Down - And where’s casino responsibility and liability here? There must be a mechanism incorporated within the casino system which prevents players from registering more than one account using the same registration details. 5.2. The company complies with Maltese and European laws, regulations and guidelines for the prevention of money laundering and terrorism financing. Suspicious transactions/activities shall be investigated by the company and, if necessary, a suspicious transaction/activity report will be made by the company to the competent Maltese Authorities. In any such event, the company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent Authorities. Furthermore, in the event of any suspicious transactions/activities, the company may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities. 5.3. All transactions made by players on our site are checked to prevent money laundering, terrorist financing and all other illegal activity. Thumbs Up - Sure, no one needs dirty money into this business. 5.3. All transactions made by players on our site are checked to prevent money laundering, terrorist financing and all other illegal activity. 5.4. By agreeing to the Terms you authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including, regulatory bodies) to confirm your identity and contact details and to prevent money laundering and terrorist financing and in order to verify if you are subject to a sanctions regime (the "Checks"). 5.5. The identity of the player will be verified on cumulative withdrawals of €2,300 5.6. In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend your Account until you have provided us with such information or permanently close your Account. Additionally, you will have to provide identification whenever you make a withdrawal of funds amounting to Two Thousand Three Hundred Euros (EUR 2,300) or more. Thumbs Down - Term 5.3 does not comply too much with terms 5.4 and next… If 5.3 was true, then why casino is not conducting a full verification before ir right after the very first deposit? A rhetorical question though… 5.7. If we are unable to confirm that you are the Legal Age then we may suspend your Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions, then: 5.7.1. Your Account will be closed; 5.7.2. All transactions made while you were underage will be void, and all related funds deposited by you will be returned; 5.7.3. Any stakes for bets made while you were underage will be returned to you; and 5.7.4. Any winnings which you have accrued during such time will be forfeited by you and you will return to us any such funds which have been withdrawn from your Account. Thumbs Up - Sounds fair, however if casino has bothered conducting a verification check before or right after the very first deposit, then such situations could have been avoided completely. 8.3. We do not accept cash funds sent to us. You sure?! Well, I do… 8.6. The bonus is stated separately on the account. It can only be paid out once it has been transformed into real cash winnings. If an account contains both the player’s own money and bonus money, the bonus money will only be available for wagering once the existing money has been used. Specific bonus conditions may be published on the website with the launch of specific bonus schemes. Before fulfilling the bonus turnover conditions if you transfer or withdraw the main deposit amount, bonus amount and all winnings from this bonus will be forfeited. If any bets are placed with bonus balance, then bonus cannot be cancelled. Thumbs Up - Fair enough! And simple...and clear as well! 8.7. Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally any money deposited with us in your Account will not earn any interest. Thumbs Down- How come that my account balance is not insured or otherwise protected? Each and every trustful casino must have a separate bank account for this purpose in order to secure and guarantee players funds. 11.4 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity. Thumbs Up - Please do that every time you come to a fraudster. If casinos were doing that more often then online gambling would have been much safer than it is now. The same goes in the opposite direction though. 12.4 You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. When breaching this provision we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately. Thumbs Up - Well well, seems like all recent hacker attacks on casino websites have already been added as part of casino terms. Hey hackers, do not do that, okay! 22.5 If the player feels unsatisfied and feels that he should lodge a complaint directly with the relevant authority he may do so by sending an email to [email protected]. Thumbs Down - Please update the complaints related details of MGA - their direct line support phone is +356 2546 9191 and they now offer online gaming support for players at http://www.mga.org.m...aming-support/ 29.3 Self-exclusion - If you feel that you may have lost control of your gambling, we provide a self-exclusion facility which can be activated by contacting [email protected]. Self-exclusion means that your account will remain closed during the entire exclusion period, which can be set for a minimum of 6 months. This is the major difference to a standard account closure request. Should you wish to activate permanent self-exclusion you may do so by contacting the above email address. Reasonable endeavours will be used to enforce your self-exclusion. However, you acknowledge that the primary responsibility for controlling your behaviour lies with you, thus you accept that we will not be liable if you continue gambling and/or seek to use the Website and we fail to recognise or determine that. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites. See Filtering Systems at the bottom of this page. Thumbs Down - Could someone clarify what “reasonable endeavours will be used to enforce your self-exclusion” please? The way I see it, it means that casino could help a problem gambler and activate the SE agreement instantly, but could also give the run around forever. Bad, bad way to deal with such an important matter as problem gambling when it must be dealt immediately! General Bonus Terms 9. In the interest of fair gaming, there is a maximum stake allowed per game round when you are betting with bonus funds. This maximum stake is €6, or your account currency equivalent of €6. Thumbs Down - What about cumulative bets? Doubling? This term definitely needs some serious clarification. 11. In the event a bonus is not credited after a qualified deposit has been made, please contact customer support via e-mail [email protected] or Live Chatbefore any bets are made, and Caribic Casino support crew will manually grant the bonus. If you do not wait for the bonus to be set up before betting, our system will not allow us to credit your account with the bonus funds. Thumbs Up - Now I wish as many players as possible are reading this particular term. Keep in mind that this rule applies to 99,99% of all online casinos. 12. Maximum winnings from wagers made with bonus funds is €10,000, or your acount currency equivalent of €10,000, unless otherwise stated. This limitation does not apply to Progressive Jackpot wins. Thumbs Down - Limitations on winnings derived while playing with a bonus? Hmm, okay that would be fair if there were such limitations on losses too, don’t you think... 16. In case of any dispute, the decision by CaribicCasino.com is final. Thumbs Down - Nope, your decision is not final at all. There are number of possibilities for player to chase their claims against the casino, including usage of AskGamblers Complaints Service or filing a formal complaint in front of the official regulatory body.

Hi folks As promised, Guru's expert analyses continues and today it is time for Casino Royal Dragon and its terms... First thing I noticed while examining their terms was the spelling mistakes, lots of them. Usually that's a bad sign, clearly indicating lack of professionalism and experience. But let's continue with the terms... General Terms and Conditions 1.2. Casino Royal Dragon is owned and operated by Platypus B.V., registered in the Commercial Register of Curaçao with number 136428, regulated by the Curaçao e-Gaming Licensing Authority and duly licensed through a sublicence granted on 11 August 2015 by Curaçao Interactive Licensing N.V pursuant to Master Gaming Licence #5536/JAZ. Thumbs Down - Okay, but where’s the link to that license so that anyone could check the relevant casino licensing agreement? 1.4. If there is significant changes to these Terms and Conditions, then Casino Royal Dragon shall notify the User of such changes for example placing of a notice on a prominent position on the Website. Casino Royal Dragon reserves the right to add, remove and amend Games and their respective rules from the Website at its own discretion. It is sole responsibility of the User to ensure that he is aware of the amendments. Continued use of the Website following any changes to the Terms and Conditions will be deemed to be an acceptance of the Terms and Conditions as amended. Thumbs Down - How about sending an email to all customers instead of “placing of a notice on a prominent position on the website” which seems to be the most convenient decision from casino perspective, but definitely not that good in terms of players best interests. 2.1. By accepting these Terms and Conditions the User herey declares and warrants that: ... He intends to participate and participates in the Games strickly in his personal non-profession al capacity for recreational and entertainment reasons only ... Thumbs Down - Except the spelling mistakes, what bothers me seriously here is the usage of expressions like “recreational and entertainment reasons only”. I’ve seen many players being accused for winning too much based on the aforementioned ‘rule’, but not a single case where someone has been refunded for losing too much, which by the way could be easily considered as non-recreational and not entertainment play, right… 2.3. Casino Royal Dragon takes no responsibility if the User loses whole or part of the money deposited into the Account and the User understands this risk. Thumbs Up - I know it sounds as a default requirement, however you will be surprised to know that many players are playing fool when it comes to live with their gambling losses. 2.6. The User shall only use credit and debit cards and other financial instruments that are valid and that lawfully belong to the User. Thumbs Up - A simple and clear explanation, although it is not clarified what would happen in case player is using someone else’s card for example. 2.9. The User shall use courteous manners, all rude and impropiate language is prohibited. Thumbs Up - Yes, unfortunately sometimes players seem to forget that casino reps are people too, with their own bad and good days… 2.10. It is the User's sole responsibility to print these Terms and Conditions and all transactions effected in relation to the use of the Website and to keep them in an easily accessible and safe place. Thumbs Up - Perfect! This is something which every player must do upon every new registration at online casino/s. Printing or saving a copy of the casino terms and conditions applicable at the time of your registration could save you a lot of headaches and troubles in case of a dispute with the casino on a later stage. 2.11. Casino Royal Dragon takes no responsibility if the Website and links does not work properly. The User agrees that he is using the Games and the services Casino Royal Dragon Website provides at his own risk. Casino Royal Dragon shall not be liable for any amount exceeding the funds deposited by the User and shall not be liable for any indirect or consequential losses including loss of profits or winnings. 2.12. Casino Royal Dragon and its employees do not guarantee that the Website is and works flawless, or the Website and the Games included on the Website will be accessible without interruptions. Casino Royal Dragon does not guarantee that the Website is fit for their purpose. The User accepts that Casino Royal Dragon, its employees and business partners are not responsible in any case for any cost, loss, expenses, damage, consequential, incidental or otherwise, arising in relation to the User's use of the Website or participation in the Games. Thumbs Down - “...takes no responsibility if the Website and links work properly...”, “...do no guarantee that the Website and the Games included on the Website will be accessible without interruptions...”, “... does not guarantee that the Website is fit for their purposes ... “... Absolutely ridiculous method of saying to your customers “Hey, we don’t give a heck what’s gonna happen with your funds/wins/sessions if our website and/or games are screwed somehow”. 2.13. Any person or User may at their own discretion choose to exclude themselves from playing any Games on the Website. The User need to contact by sending an email [email protected] and indicate that he wants to stop playing on Casino Royal Dragon Website. Thumbs Down - And not a single tool available for players to set limits or choose to self exclude on their own? Sorry, but this is not Responsible Gaming, but more like a pathetic attempt to implement such… 3.3. During the registration procedure the User must fill up all mandatory information requested into the registration form so the information provided is true, complete and correct. The User has sole responsibility to ensure that the registration information he provides is true, complete and correct and the User hereby warrants to Casino Royal Dragon that the information provided is true, complete and correct. Thumbs Up - I know this one is a pretty common term, however many players prefer to give a fake phone number only to find out their winnings being rightfully refused based on that particular term afterwards. 3.13. If the User does not log on to hes account for a consecutive period exceeding 12 months, Casino Royal Dragon deems that the User account is ”Inactive”. Once the account is deemed to be inactive, the User agree to pay Casino Royal Dragon a monthly administrative fee of EUR 5 - or the current balance of the account if less – as long as a balance remains positive. Therefore Casino Royal Dragon is authorized to debit this fee from the Users Casino Royal Dragon Account in the beginning of the next month following the day on which the Users Casino Royal Dragon account is deemed inactive. This fee will be collected until the Account is re-activated or until the account balance is zero. The Account admin fee is charged as permanently inactive Casino Royal Dragon customer accounts require considerable organizational efforts. Thumbs Up - 12 months seems as a reasonable period to consider an account as inactive. Although the explanation that ‘...inactive CRD customer accounts require considerable organizational efforts’ is a bit too much. 3.19. Whenever possible Casino Royal Dragon will effect withdrawals using the same method and account chosen by the User to make deposits however Casino Royal Dragon reserves the right to change the withdrawal method by its sole discretion. Withdrawals may incur charges by third party banks or financial institutions depending on the deposit and withdrawal method selected by the User. In reference to clause 2.12 it is the Users sole responsibility to take care that he is aware of these possible third party fees. Thumbs Down - Changing the withdrawal method chosen by player without a rock solid argument and unless it’s not a method impossible to use for a refund, is actually a behaviour used by most rogue casinos. 3.24. Casino Royal Dragon reserves the right to close an Account and to refund the User the Available Balance, excluding relevant withdrawal charges incurred, at Casino Royal Dragon's absolute discretion and without giving prior notice or any obligation to state a reason. Thumbs Down - Terrible term! Imagine the situation where you lost a fortune and then casino all of a sudden decides to apply this term, just like that, without any valid explanation and/or reasons provided… 3.27 Each bonus awarded by Casino Royal Dragon need to be wagered 20 times, unless mentioned otherwise in the promotion sent by Casino Royal Dragon, before the User is entitled to make a withdrawal request. If the wagering requirements are not met by the User, Casino Royal Dragon reserves the right to decline withdrawal request. Without exception bets in LIVE games, Roulette or BlackJack does not count as wagered bets. Thumbs Up - To be honest, have troubles recalling when was the last time when a casino was offering only 20 x bonus as wagering requirements. 4.10. If the User breaches any provision of these Terms and Conditions or, Casino Royal Dragon has a reasonable ground to suspect that the User has breached them, Casino Royal Dragon reserves the right not to open, to suspend or to close the Account, withhold payment of winnings and apply such debit on the Account to the amount of any damages due by the User to Casino Royal Dragon. Thumbs Up - Heads up for this one, because there are some unscrupulous operators which are not limiting only with confiscation of winnings and funds to cover damage done to the casino, but also steal players deposits which is illegitimate! 4.12. The User is hereby acknowledging that Casino Royal Dragon shall be the final decision-maker of whether the User has violated Casino Royal Dragon’s rules and Terms and Conditions. This may result in suspension or permanent barring of the User from participating and using any of the services offered by the Website and Casino Royal Dragon. Thumbs Down - Still having troubles to understand why casino keep posting the same thing again and again when it crystal clear that it is the relevant licensing authority whose word is final in case of a valid dispute between player and casino 4.17. Online Casino reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your credit/debit card or financial account. Thumbs Down - You are kidding, right? Bonus policy Wherein any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a player or a group of players, which due to a deposit bonus, enhanced payments, free bets or any other promotional offer results in guaranteed player profits irrespective of the outcome (whether individually or as part of a group) the Casino reserves the right to reclaim the bonus of such offers. It is in its absolute discretion to settle the bets/stake, void the free games or void any bet funded by the deposit bonus. ... Players staking 10% or over the value of their real money deposit in a single bet prior to wagering the deposit 5 times or over, with the intention of drastically increasing their bankroll will be flagged as high-risk players and shall be monitored. Example: a player depositing €100, then immediately proceeds to wager over €20 per hand will be deemed high-risk user. High-risk players will not automatically be deemed advantage users, but will fall under a higher level of security and their gameplay will be monitored for changes in bet value. …. A player who wagers high value hands with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease their bet values (less than half) without having reasonably decreased his/her bankroll, will be considered to employing unnatural betting patterns for the purpose of gaining advantage. Such cases may require the Casino to immediately disqualify the bonus and any winnings therefrom derived. Each case will be investigated and acted upon accordingly. This type of game-play is thus strongly discouraged. ... Any player found to be employing a strategy by which the player places high value bets while playing on any game with specific bonus weight decreased to or less than 30% (any table game, card game, video poker etc.) and then proceeds to place bets of a value less than their current average bet while changing game type to higher weighted games (slots, scratch cards etc.) such player will be immediately disqualified from the bonus and face enforcement where the player’s account may be closed. In such regard no discussions will be to be entered into. Thumbs Down - Got a terrible headache reading the above so called ‘bonus policy’. Although most of it represents some pretty standard bonus requirements, the chosen wording used to represent that is below all common standards. I would make sure to check with their support twice prior using any bonus.

Hi folks As previously requested from fellow forum members, it is time for Drueck Glueck Casino and its terms... General Casino Terms 1.1 We consider these terms to be fair... Oh, man! What a great and unusual start of a casino Terms and Conditions! Maybe a bit too bragging for my taste, but still quite an original one! 1.1. … Should you need any advice regarding these terms, or any other part of our service, in your own and our interests, please contact us via our Customer Services Department via the support link on the site and your trusted legal advisor…. Thumbs Up - Beautifully said! Wish more casinos state that to their customers. 1.2. Please note that all telephone calls are digitally recorded and may be used as evidence at Our sole discretion. Thumbs Down - Not true, there are tons of regulations when it comes to protection of basic human rights, such as the right to know and refuse being recorded for example. So, in case the casino intends to use such recording as an evidence in front of a third party, it must comply with all existing legal regulations and sometimes even request player’s permission. 1.3. For transaction security we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties. Thumbs Up - Hallelujah! Finally a casino who dare to talk about that even assume some a warranty. Way to go! 1.6. By using this Site and/or software you agree to these terms and conditions and any other terms or conditions that We see fit to impose from time to time. Thumbs Down - No way that a casino could validate a term retroactively. 4.4. It is not advisable to play 'Real Money' mode before trying 'Practice' mode. We recommend players practice in 'Practice' mode prior to playing in 'Real Money' mode. Thumbs Up - Now this is something new on the online casinos horizon and definitely deserves a huge praise! 5.4. All information supplied when you register with the site MUST be accurate, complete and not misleading in any respect. We reserve the right to confirm a customer's address by any means available, including but not limited to posting an address verification letter by mail to you, contacting you by e­mail, phone or live chat. If the attempt to verify the details supplied during registration is not successful no winnings will be paid. Thumbs Down - Agree with the first two sentences. But the last one… nope, sorry, could not agree at all. No one has the right to void my legitimate winnings only because casino rep decided to try a phone call in the middle of the night for example. 5.13. Account facilities are provided to You solely to enable you to place bets or participate in poker or casino games. If you, for whatever reason, appear to be depositing or withdrawing money without genuine play, you will be liable to have your account suspended and the circumstances investigated. This may result in a report to the necessary authorities and/or the account being closed. Thumbs Up - Great, each casino must fight with any attempt for money laundering via online gambling facilities. Anti Money Laundering should not be just a bunch of well wishes, but a serious set of precautionary measures and procedures applied by any reputable online casino brand. 6.2. After depositing, you will receive email confirmation of the transaction. We recommend that you print out and keeps details of all transaction data in order to avoid misconceptions and discussions at a later time. Thumbs Up - A very useful practice though, which helped not once and twice over the years in case of a stuck or missing deposit. 6.4. Please note that documentation in the form of ID, utility bill/statement or copies of the front and back of your credit card may be required after any deposit. Thumbs Down - Why not making one more step and request such verification documents before the initial deposit? A rhetorical question of course… 7.3. The maximum winning amount that a player can cash out is €10,000 every 30 days. All other winnings will be paid in monthly installments of €10,000 every 30 days. The maximum withdrawal amount per transaction is €5,000. Thumbs Down - A monthly withdrawal limit of just €10,000 is extremely insufficient for any reputable casino brand. 7.5. Please note that 'winnings' stands for an amount which is more than the total deposits made by a player. As a condition for payment, winnings will not be issued until KYC documentation has been received. Please also note that any winnings over the value of €5,000 may take up to 5 business days to process. This is due to extra security checks performed by Our Accounts Department. Thumbs Down - Some people would call that a ‘stalling a payment’. Including me… 7.13. Once you have made a request to withdraw, your request will first be pending until midnight GMT the following day. Thereafter your request will be passed to Our Accounts Department who will process your withdrawal during the next business day provided they have all the information required to make the withdrawal. You may modify or cancel your request to withdraw funds at any time until your withdrawal has been completed and fully processed. Thumbs Down - A day here, an extra day there...Hellooo, wake up, we are almost in 2016 and there are dozens of online casinos paying faster than it took to your cashier to receive a withdrawal request, let alone reviewing, approving, processing and paying out… 20.2 Deposit Limits: We provide you with the ability to set you own preferred deposit limits within the Cashier Section of our Software. Deposit limits can be set for the following periods: Daily, Weekly, Monthly Any decrease in the amount you want to allow yourself to deposit will be applied immediately to your Account. However if you wish to increase your Deposit Limits, there will be a 24 hour delay before the change takes effect, during which time you can consider if an increase in your deposit limit is appropriate for you. Thumbs Up - I vote for this one with both hands. 20.3.2. Having implemented reasonable checks and safeguards to ensure Responsible Gaming, whilst player limitations are active you cannot open an Account, We cannot be held liable to you or any third party if you are able to continue to gamble on any account under our license. In that event, any winnings that will be originated during your suspension period will be null and void. Thumbs Down - What about the deposits made during such suspension period? You must return them or you forgot about that? 21.1. If you wish to make a claim or complaint, as a first step you should as soon as reasonably practicable contact our 'Customer Support Department'. If you are not satisfied by the answer you received from Our Customer Support Department you have the right to refer it to the Malta Gaming Authority via email to [email protected], or via telephone on +356 2546 9000, or by post to Level 3, Suite 1, TG Complex, Brewery Street, Mriehel, Birkirkara BKR3000 Malta. You can visit the Malta Gaming Authority site at http://www.mga.org.mt. Thumbs Down - Please, update the complaints related details of MGA - their direct line support phone is +356 2546 9191 and they now offer online gaming support for players at http://www.mga.org.m...aming-support/ 22.5. You hereby agree that in the event of your winning €10,000 or more in relation to any of our games you will grant to Us an irrevocable, exclusive and perpetual worldwide right and license, to use your name, photograph and likeness in any media, in connection with the marketing and promotion of Us and the Website, and you will fully cooperate with Our representatives in such regard. Thumbs Down - Sure, why not. How much you gonna pay for that? 26.2 . We may, at our sole discretion and for any reason, terminate your Account. If we wish to do so, you will be duly notified and our actions will be explained to you before terminating the Account. Contractual obligations already made shall be honoured. Thumbs Up - This is how it should be. 31.2. If any future modification is unacceptable to you, you have the right to terminate this Agreement. Any use of the Site by you after such publication on the site shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions. Thumbs Down - Wrong! This term could be easily invalidated in case of a dispute with the casino referring to applying specific term retroactively and without player’s consent. 34.3. Any jackpot payout greater or equal to €50,000 will require an extra 14 days for processing. Thumbs Down - Okay, but it is not clear if this jackpot is about to be paid in a lump sum or player should wait till Judgement day. General Bonus Policy 6.1. If your deposit bonus/offer was less than a 100% deposit bonus/offer the maximum bet is either 10, or 10% of the deposit bonus/offer amount (the lower of the two amounts apply) 6.2. If your deposit bonus/offer is 100% or more the maximum bet is 5, or 10% of the deposit bonus/offer amount (the lower of the two amounts apply) 6.3.If you received a free bonus (no deposit bonus/refer a friend bonus/registration bonus/winnings from free spins etc) the maximum bet is 5 or 10% of the free bonus amount (the lower of the two amounts apply) Thumbs Down - These rules are made with a single purpose - to make it almost impossible to wager successfully your bonus. Unfair and tricky, proceed with extra caution! 12. Unless stated otherwise if the last bonus received by a player was a free bonus, a deposit needs to be made first before the player is eligible to use any further free bonuses, even if it was marketed to the player. Any breach of this term can result in blocking from future bonuses and/or removing any winnings that might have been the result of the use of any free bonus. Thumbs Down - Yet another tricky bonus rule which could play a bad joke. 13. If you receive free money (no deposit bonus/refer a friend bonus/registration bonus etc’) or free spins winnings, unless stated otherwise the maximum amount that you can win or withdraw from it is €100 or two times the bonus amount. The larger amount of the two will be applied. Any winnings greater than the applied amount, including winnings subsequently won from with that money even after any deposit, will be removed from your account. In addition, no winnings accrued in connection with any Free Bonus may be withdrawn until the wagering requirements have been met. Thumbs Up - I like this one. Many players would skip playing smart pants if such rule is being implemented and explained so well by more online casinos. 14. A bonus (including the bonus credited from a free spin bonus) is also considered free if your real money balance at the time you were credited the bonus is lower than your most recent deposit. Thumbs Down - Now, why this one? 24. … *Games produced by Net Entertainment Ltd, Edict, Microgaming and Williams Interactive Ltd will count 75% towards the wagering requirement. Thumbs Down - Not willing to become a fortune teller, but somehow this term makes me believe that the casino will lose lots of potential customers. 30. In the case that bonus money is wagered and lost, but not all wager requirements were met, the next deposit made to your account, providing you don't have any open games, will automatically reset the bonus as Consumed and it will not be necessary to complete the remaining wager requirements. If you want to continue your game session and make sure that your bonus gets Consumed, please contact support after your deposit. Any abuse of this in order to avoid completing bonus wagering will result in all winnings being removed, and your deposit potentially being confiscated. Thumbs Up - Sounds fair enough. 35. ….In addition to this, the following are considered irregular playing patterns: ….35.4. Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus. Thumbs Down - Unfair and tricky term, makes any normal player a potential victim of bonus and winnings confiscation!

Hi folks As previously requested from fellow forum members, it is time for Sugar Casino and its terms... General Casino Terms Thumbs Down - Tricky term. What’s the point of more people using one and the same account in case they could prove their identity? Isn’t it going to be much easier to create their own accounts? Thumbs Down - Yugoslavia does not exist as a country on the European map since 2006 as far as I remember. More info here - https://en.wikipedia.org/wiki/Yugoslavia Thumbs Up - Absolutely, doing so could save lots of future troubles indeed. Thumbs Down - The term is vague, leaves too much room for different interpretations and allows cashier to send payments using the preferred method for casino instead player’s preferred payment choice. Thumbs Up - Have seen much better withdrawal conditions, however I appreciate when casinos state such information in a clear and unambiguous way. Thumbs Down - Tricky, vague, confusing. Needs serious clarification. Thumbs Down - Not quite fair and true. Casino must supply enough evidence to prove their accusations and actions afterwards. Winnings derived from bonuses used in a fraudulent way could be voided by the casino, but deposits… I don’t think so. Eventually, a formal complaint could be submitted in front of the casino’s licensing authority and a successful outcome concerning the confiscated deposit amount could be expected. And then, reading down the list of terms we came to... Thumbs Down - Confusing, to say the least. Thumbs Down - No comment! Thumbs Down - Misleading. Still wondering if the casino can or cannot handle deposit limits on players? Thumbs Up/Down - Up for the rule that terms & conditions changes cannot affect player retroactively. And a huge Down for all the rest. General Bonus Terms & Conditions Thumbs Up - Simple and clear, I like it. Thumbs Down - Huge minus for obvious reasons.

Hi folks! 2012 is almost in its end and as usual at the end of the year we all try to make a recapitulation! And since we talk mostly about gambling here, at the AskGamblers.com, I guess it's time to understand what was the year for all of in terms of online gambling! Have you managed to win good? Or you have lost a lot? Or the year was even with some ups and downs? And don't forget to cast your vote in the poll!