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Thanks for the response mate. I'm currently checking out this ODR so thank you for that information. It blows my mind how casinos are getting away with confiscating money off fair players. If only they made sure there was at least two matching personal identifier's then something like this wouldn't happen. I'm only going to this extent of reaching out to all the third party mediators as I know I havn't done anything wrong. I havn't been able to gamble in month's now because I can't trust any online casinos as this could potentially happen again without my control. Thanks again for the help, much appreciated. James

Hey ValDes, Unfortunately the ADR has voted in the casinos favour. I have found 2 other members who have had the exact same problem as me with West Casino linking our accounts to random IP addresses. Would you be able to give some insight on this, is this a very popular complaint from other gamblers on other casinos? Would it be worth it if we did a joint complaint to another ADR? This seems completely unfair as there was no way for us to avoid this situation. Thanks, James

Yes apologies for the typo. I was referring to eCOGRA. From their response so far they don't seem to look for more than 1 identifier unlike yourselves. So it is black and white, basically I signed up to their terms knowing the fact IP address can be reused and that was breached so there is nothing else to it. Unfortunately, there is no way to prevent this happening in the future so I have emailed UK gambling commission for advise on fair consumer rights as to how this can happen, and that players have no control over this even if the chances of it happening are extremely slim. I'll keep you updated on the matter if the outcome changes. If theres anything else you can say or show me regarding this case I'll welcome it with open arms. Thanks, James

Of course, I understand that it's completely confidential. I'm confused as to why it's the first time I've heard it's been linked to more than 1 IP address and all evidence submitted to eCOGNA from West Casino only showed it was one other account/ IP address. Quite strange. Would you also be able to explain how the winnings were confiscated from a promotional email that I received and clearly were not part of the welcome bonus which they say it was. This is besides the point of my IP address being recycled but it is to show that I claimed this offer from a specific email promotion. Terms quite clearly state: * The Promotion is active for the following 48hrs. * This Promotion cannot be combined with other on-going or special promotions. It can't be connected to the welcome package if it clearly states the promotion cannot be combined with other on-going promotions. Unless the other user had claimed this same promotion within the same 48 hours as I had done then it would have breached the stated terms and conditions. I will however submit your comment to eCOGNA to hopefully receive the additional information regarding the third IP address being the same. I understand that you guys get a lot of complaints regrading matters like this but I genuinely believe this was just a massive coincidence and appreciate all the help you can do. Kind regards, James

Thanks for the response. I have been totally unaware of this information, what I have been supplied with from eCOGRA was evidence showing that my account had been linked with another user bedfordkate****. Who is in no way affiliated to myself who also resides in England and I live in Northern Ireland. Our register dates are months apart so it would be highly unlikely that dynamic IP addresses would have been the same from the same ISP. Would you be able to show me the other IP address links, I'd be more than happy to drop the case if I believed it was infact my fault and it could have been avoided. Many thanks, James

Hey guys My winnings of £920 were confiscated due to IP recycling on West Casino. I live in Northern Ireland and apparently months previously the same IP address was used for a player in England and this is the only evidence that has been used to confiscate my winnings. The whole dispute is so blatantly obvious that it is IP recycling but ask gamblers decided to vote in their favour. @askgamblers, you've bolded 'at least one more matching personal identifier'. Can you please do this for my complaint as you havn't done so. You've only taken into consideration a screen shot that was sent by West Casino which showed 2 accounts using the same IP address. Many thanks, James

Hi there, I was hoping if i could get some advise for my situation. Back in December I signed up to West Casino, I deposited using the welcome bonus and won £920. I went to withdraw but got refused as apparently my IP address had already claimed this offer which was of course, in breach of their terms. The problem is that the evidence they gave me of the other IP address was from another account based in Bradford who had claimed the same offer. I live in Northern Ireland and have no idea who this person is, so I assume my IP address has been recycled which is completely out of my control. Would anyone have any guidance to what I can do? Surely this is a massive flaw in their system which players have no control over. I have already brought this up to the complaints department and got refused. Many thanks in advance, James < external link removed >