kevd72

Are you drunk I,ve been writing it for 30 minutes , you just couldn,t wait to weigh in with rubbish. You may of been here along time but read the thread before you rescue damsels in distress . I had been trying to get it into her head for 20 minutes before you came no one can read ?. You both are trying to make me look stupid which is unfair everyone's views are changing like the weather. I am also more then happy to post a photo of the 15 or so different tablets that get delivered to me. My shame is that I am a christian and shouldn,t be gambling , here I can promise I have told the truth as for " many incosistances" show me one Don,t dish it out if you can,t take it 10.18 This is what I mean three posts ago you said you think the casino is in the wrong the last one in which you threaten me it,s I sided with you originally. Why can you not be consistant for longer then 2 posts. Are you here to help gamblers ? or to be a censor ? No from live.com you can have a sending default my sending default is gmail so that is only beause I haven,t changed the sending address. There is not 1 email in gmail from any gambling firm. So it is the same email the live.com you are using casino usernames not email addresses my email is kevind5 so please read first Ali4wins before you use uppercase letters before you were helpful. I used the same email address anybody knows it would be in their interest to use this as a excuse if I didn't. Just beacuse someone tried it once and it didn,t work is not science and to say impossible to do is just wrong , why because it did happen once well it worked for me and I was mugged 2000 pound. I suggest this was clear to you both at 10.18 that was written yes pretty clear to anyway with a basic grasp of English . In fact it was the first thing I said to you? Very Consistent ? 25/11 20.14 Kev you have to give it time please, I've already been informed that help is on its way. 25/11 21.11 I guess we really have to see what the rep says as there's definitely conflicting information here. If we don't get a reply tomorrow Kev I'll chase it up again for you. Things like these take time, so a little patience please 26/11 14.27 Puzzling indeed. I'll chase this up Monday if we don't get a reply before then 26/11 21.31 I'm not excusing the casino at all, I am actually completely biased and if I think the casino is in the wrong I'll say just as I'll say if the player is in the wrong. 26/11 22.10 39 minutes after above I sided with you originally because you said you used the same email address (even though yes I originally missed this) 27/11 22.14 I think you'll find Kev I've been extremely consistent, it's your lack of proof and the emails from the casino that was inconsistent. 27/11 22.14 Thanks for jumping in Afi - I believe this subject is now closed with that perfect explanation. Yes perfect explanation shame he didn't read anything I wrote , thank you for your consistency it's plain for all to see

they are usernames not emails my email is kevind5 , how can it be clear to me when you won,t read I ONLY USED 1 EMAIL ADDRESS FOR SIGN UP I REPLYED FROM THE DEFAULT ON KEVIND5 WHICH IS A DIFFERANT ADDRESS SO I DONT HAVE TO USE 2 AT ONCE. I am not shouting , I,m frustrated am I talking Turkish . Usernames have nothing to do with email addresses and really after 2 week and 15 emails don't you think they would have used that by now. I can prove I idin't sign up with those email addresses anytime because they are not email addresses. Or read this I did not remember I had another account < i had made one deposit of 300 sometime ago. Why would I waste time using exactly the same details which you didn,t even pick up on nor did chrome remember the account. I did not claim any bonus and you can not confiscate my deposits and withdrawal when it was a simple mistake. All money gambled was my money , you cannot just steal my money. I used the same name , email , address everything and refused the bonus. Not only will you lose my custom but I am going to take this to the gambling commission but in the meantime I will be posting this on reptubable online forums I am a member off. I profited from nothing with that honest mistake I even withdraw less then I deposited. In the meantime I require a name for the upcoming correspondence , you are supposed to be a reputable company and should be ashamed of your actions . Sorry about the spelling on my email to them I was upset but now everyone can get a flavour of BGO customer service even have the nerve to tell me what to do when they dismissed my complaint in 10 mins . See I am telling the truth , they know it , I know it and I hope other people will see this and will save money. Remember I spent 4000 pound that night and get treated like this , what will it be like for people that cannot afford to lose it. Please be careful !! I did not remember I had another account < i had made one deposit of 300 sometime ago. Why would I waste time using exactly the same details which you didn,t even pick up on nor did chrome remember the account. I did not claim any bonus and you can not confiscate my deposits and withdrawal when it was a simple mistake. All money gambled was my money , you cannot just steal my money. I used the same name , email , address everything and refused the bonus. Not only will you lose my custom but I am going to take this to the gambling commission but in the meantime I will be posting this on reptubable online forums I am a member off. I profited from nothing with that honest mistake I even withdraw less then I deposited. In the meantime I require a name for the upcoming correspondence , you are supposed to be a reputable company and should be ashamed of your actions . Sorry about the spelling on my email to them I was upset but now everyone can get a flavour of BGO customer service even have the nerve to tell me what to do when they dismissed my complaint in 10 mins . See I am telling the truth , they know it , I know it and I hope other people will see this and will save money. Remember I spent 4000 pound that night and get treated like this , what will it be like for people that cannot afford to lose it. Please be careful !!

So now we have moved on to closed , I have proved everything I have said read my posts and then yours

This is what I mean three posts ago you said you think the casino is in the wrong the last one in which you threaten me it,s I sided with you originally. Why can you not be consistant for longer then 2 posts. Are you here to help gamblers ? or to be a censor ? No from live.com you can have a sending default my sending default is gmail so that is only beause I haven,t changed the sending address. There is not 1 email in gmail from any gambling firm. So it is the same email the live.com you are using casino usernames not email addresses my email is kevind5 so please read first Ali4wins before you use uppercase letters before you were helpful. I used the same email address anybody knows it would be in their interest to use this as a excuse if I didn't. Just beacuse someone tried it once and it didn,t work is not science and to say impossible to do is just wrong , why because it did,t happen once well it worked for me and I was mugged 2000 pound.

What I said then was true I have pasted 2 they did reply to , do I have to show the 10 to 15 there was no reply to. Even what you quote is true it,s in the email , I think people reading this thread are going to wonder about this. How do those emails change what you know , it doesn,t it just shows I'm telling the truth. You know nothing more with me pasting those emails then you do in the begining. In the first place you didn,t even remember I had used the same email this is all becoming very selective yesterday it was help is on it,s way since then thinks have become strange. To say I mislead you in this thread is complete nonsense and I suggest you read the whole thread , those emails tell you nothing more then when you asked your rep infact they prove I was telling the truth and anybody reading the whole thread will agree. I said in that thread they do not reply to my emails TRUE they just say they are not going to change their mind TRUE TWICE . So what are you going on about nothing changed , I have not lied but we will let the readers decide this your motives are worrying me more and more. Now you think the rep should do nothing because nothing has changed ?. It started on the 10th so yes it has been 16 days again I am telling the truth.

What do you mean you Rep can do no more , she hasn,t done anything . All of those pasted emails are before I even started this thread , they 4 or 5 days old. So you rep has told me nothing , how is your website's rep they employ her. Does this website have cosy relationships with all the casino,s . All of your posts seem to be supporting this casino , when what they have done is immoral , I,m sorry if I am wrong but you seem to jump on anything that may excuse them. I just hope readers realise we dont have to accept this from casino's , look at their rating on trust pilot 2.7 out of 10 anywhere except this sector they would be closed down. I expect better and refuse to have money confiscated full stop , this is not 1939 Berlin . There email says this is to stop people claiming a new bonus well I didn't have one.

They will change because my MP office said that Terms and conditions will be regulated with in 6 months across all casino,s so it will be uniform. I was also told they nearly lost the right to regulate itself last time and promised to improve and more complaints they pass on to the commitee

Why have you changed you mind so fast yesterday you said I would get some help cocopop

Hi Kevin, I have been asked to contact you on behalf of our finance team. They have been advised regarding your duplicate accounts and confirmed that your original account 'kevind72' will remain open for you to play. In line with our terms and contions, your newset account 'kevind9672', will remain closed. Whenever subsequent accounts are opened, we will attempt to detect and block them simply because it can mean claiming the same bonuses more than once. Also in line with our terms, your pending withdrawal has now been declined and confiscated. You can check these for yourself here: If you have any further questions please do not hesitate to contact us. Kind regards, Danielle The bgo Customer Care Team This is what you get after making a formal complaint they think about it for a whole 10 minutes to consider it and then make a considered , fair view then Hi Kevin, Thank you for your email. I am afraid both your deposits and withdrawals have been confiscated as per our terms and conditions. And as stated in the previous e-mail, our stance on this will not change. You must now take this up with eCOGRA, should you wish to escalate this further as we now consider this matter to be closed. If you have any further questions please do not hesitate to contact us. Kind regards, James The bgo Customer Care Team My email to them I did not remember I had another account < i had made one deposit of 300 sometime ago. Why would I waste time using exactly the same details which you didn,t even pick up on nor did chrome remember the account. I did not claim any bonus and you can not confiscate my deposits and withdrawal when it was a simple mistake. All money gambled was my money , you cannot just steal my money. I used the same name , email , address everything and refused the bonus. Not only will you lose my custom but I am going to take this to the gambling commission but in the meantime I will be posting this on reptubable online forums I am a member off. I profited from nothing with that honest mistake I even withdraw less then I deposited. In the meantime I require a name for the upcoming correspondence , you are supposed to be a reputable company and should be ashamed of your actions . Sorry about the spelling on my email to them I was upset but now everyone can get a flavour of BGO customer service even have the nerve to tell me what to do when they dismissed my complaint in 10 mins . See I am telling the truth , they know it , I know it and I hope other people will see this and will save money. Remember I spent 4000 pound that night and get treated like this , what will it be like for people that cannot afford to lose it. Please be careful !!

No it was with the same email I have told them this about 6 or 7 and don't you think they would of used that against me. I am very greatful to the 2 members that have helped. But I am also shocked by how low people's expectations are. Why should we have to worry about withdrawals . Casinos are in the service industry like bookies but they are world's apart. Gambling online is one of biggest growing industries around , and have some of the biggest profits to prove it. They have a online business , which is so much cheaper then a bricks and mortor high street one . Let in this case and many more the customer support is shocking so they do not seem to be using profits on wages. At Argos , home base , tesco even poundland if you make a honest mistake you would get a refund. Didn't everyone's mum say if you have been honest you have nothing to worry about. We are doing nothing illegal but seem to get treated like fringe society we are not. I had to take early retirement from my own business and if I treated people like this I really would have sleepless nights. I made a honest mistake , I did not benefit from it 6 or 7 separate deposits when would they of told me at 20000 pound . Every single penny played was mine. All I hear is terms and condiditions but what BGO have done is immoral and I cannot think of any other industry why you get punished for making a honest mistake . We should at the very least expect them to take our money with good will and honesty. If we expect nothing , then what is their motive to change . None

I have only 2 emails my personal and this I have searched the private and the only BGO emails are ones I pasted the chat to myself but what about the mobile number , my name , DOB , my address all of those things

I certainly didn't get that message pasted because if I had seen this of course I would of asked for another password slot quicker then 20 minutes sign up and like I said I refused the new player bonus. Also all of my emails I have told them all the same details exactly they have not disputed this. However in a email it says they only do there best to find duplicate accounts because of the new player bonus. The thing I stand by is I used my own details all of them , I was not dishonest and I didn't benefit from it

Look with the morphine I take its hard to remember what I have done yesterday but yes all my details were the same. I can't check because I cannot fond the account they have wiped it. Like I said in the beginning they even refused to admit I used a debit card even though I told them my bank would know

See the same here they just do not reply.

Stop misleading people anyone can write t & c, s it isn't law it is a a agreement at best , just have a rest and stop being childish. In fact my MP office told me they have thousands of these complaints and terms and conditions will soon be regulated . It won,t be long before there little closed shop of regulating themselves will be over. But thank you cocopop for your Useful comments .