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Justin1979

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  1. Casinos are here to make money, they seem to have the upper hand. Morals mean nothing. Deception, lies and looking for and understanding complex terms and conditions as a newbie is not good. I have been lied to, and misled by representatives of gaming club and the message history to a 3rd party would clearly show this. every user beware of being deceived into purchase by misleading advertising. Gaming club was the first site I joined about 2 months ago while badly injured off work with plenty of time and money on my hands . I had more fun playing hear then any other sites since. But everything fell apart when the customer service team lied, mislead and acted on my behalf without my consent or knowledge which led to a series of events leaving me traumatised, issues unresolved, way out of pocket, issues unresolved I was told different things and they shut my account down. Numerous chats were had. I was mislead into opening up and 2nd account by a customer service officer called Matt because a officer previously blocked my account saying I asked him to! I did not ask for account closure. all I said was I had spent a lot of money for no return and my wife won't be happy. How can they help me after I had put $1000's through for no return and I hadn't withdrawn from the site. And because my first account had been blocked without my consent, I wasted all day trying to resolve issue. After being assured by Matt a 2nd account is legal I opened up a second account and I used the 1st deposit bonus on this 2nd account and was using my wife's card. After $1500 worth of deposits they blocked her card as 3rd party and I found out that a second account and claiming the 1st time bonus plus 3rd party card would have ruined any chance of withdrawal. The machines were very quiet. When I told customer service I felt mislead, and they should return some part if the money as compensation for being mislead by their support member plus the fact they allowed me to continue using this card knowing I would get done by terms and conditions. they downplayed it as communication mix up. They said it's my responsibility to read terms and conditions. Matt should have informed me. I was also at The most Vulnerable time in my life with a family tragedy 5 days earlier plus having a work accident leaving me on heavy painkillers. This led to me escaping pain through gaming which in hindsite wasn't the best coping mechanism for my continued mental and physical pain. they showed no compassion for my situation. They could of fixed this or acknowledged the mistakes they made and review message history and see how I was mislead. I threatened to take the issue further to higher authorities in my anger, but have not done this yet. In 3 weeks I still I havnt heard back from them. No sorry, nothing. They are happy to take $1000's off customers, but not provide the adequate support for a gaming site. It's a shame the customer service team lets down a site that games provide great entertainment. I must admit I enjoyed playing but this experience has left a bitter taste in my mouth. I'm hoping management will review this case, work something out. Would be nice to have a fresh start at gaming club with a fair ending. hopefully I can write another review that is very positive. Yours sincerly, Justin
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