danchop

I did contact my vip manager but even he seemed to just ride over my questions and not answer them like the robotic live chat people do. The thing is I was well aware of the max cashout rules of this casino when I first joined as I was a newbie to online gambling.I didn't even know what wagering and cashouts meant and played for the first few times thinking these casinos were wonderful giving me this money free I soon learnt after googling the ***** out of this casino and wagering/cashout terms from sites and forums such as these. So I stopped using bonus chips at this casino and just used my own cash.When I got the email to say I had reached gold status,i read the benefits over and over,the terms and conditions over and over and it was quite clear to me what it meant.Also my brains like an elephant and I remembered a forum posting by this casinos main rep back in august 2015 and here it is... Max cashouts are here to stay especially on the welcome bonus where we are giving you 3 x your deposit in bonus cash. Yes there is wagering attached to it and yes there are other brands that don't limit the cashouts, but we are not other Brands. We are a new brand and trying hard to build a solid operation. We have implemented a VIP program where your cashout terms are determined by your VIP status, with the top tier having no max cashouts. You guys want loyal and trustworthy casinos and we want loyal and trustworthy players. Is that so hard to understand. My vip manager actually phoned me and I still couldn't get it through his head that they were wrong,he just avoided the facts I raised on their website that proved I was right.Also that their hashed up changing wording on the website made the whole site now confusing and not make sense. However I have learnt through the forum on its own site,that this head brand manager guy (whom I quoted from above) has been sick or in hospital since my saga began. Although ive never communicated with him as other members have on different forums,he seems like a straight up guy,and when he gets back to work,i can only sympathise with him on the damage some mug has done while hes been away

yes ive been gold tier a while,every bonus coupon has its own terms though,like wagering amount and cashout doesn't it? For each of the tiers they have a specific coupon that only that tier can use. They refused my query on the basis that the $20000 cashout only applies if that specific coupon was used. But my understanding of whats printed and what is said in the terms and conditions means that once your a gold tier player,any bonus coupon you use with a deposit, overrides any coupon max cashout? Another point that makes me positive of the fact that your tier level determines max cashouts is whats written in the same benefits catergory for their lowest two tiers,which is red and green..... Maximum cashout on deposit match bonuses:*20X deposit unless otherwise stipulated on coupon That makes me sure they are talking about any deposit match coupon that has its own terms. Because these are the lowest tiers they don't want 20X max cashout applied to a 10X cashout coupon. Anyway what they did next was low and unethical I believe. They altered the wording on their website overnight to suit their reasoning on the tier levels in regards to the max cashouts

im fairly new to online gaming(about a year)and seem to have picked the bad ones to invest my money,i wont name the casino as yet because i have lodged a complaint,but i would like to see what others think about my situation... i have been a member of this casino for quite a few months and deposited a lot and had a couple of withdrawls with no fuss or problems... They are a casino that has wagering and max cashout withdrawls on more or less every coupon.Anyway I have worked my way up to be in their 2nd ranked tier of their rewards program which is gold and ill copy and paste from the website the perks available for a gold player,and an extract from their terms and conditions regarding this..... $300 Introductory Gold Bull VIP Tier Chip: 300GOLD Cashout up to 6X on free chips Earn one comp point for every $6 wagered on slots and slot variations 25% Weekly Cashback Access to our Exclusive VIP bonuses 24/7 Access to your personal, dedicated VIP Host Up to $300 free every month At least one successful deposit within a 1-week cycle qualifies you for this bonus Exclusive Birthday and Anniversary Bonuses Maximum Cashout on Deposit Match Bonuses: $20,000 Max Cashout Maximum Weekly Cashout Limit: $5000 per week Default withdrawal pending period: 48 t0 72 hours and in the terms..... For information regarding individual coupons, please visit the casino Cashier where the coupon information will be available, or contact an agent directly. Please refer to your for more information on bonus max cashouts, etc. And so last week I used a bonus coupon that gave 450%match,30X wagering and 10X max cashout and I deposited $50.I ended my wagering with a balance just over $2000 and instantly my withdrawable balance dropped to $500. At that very point I stopped playing and lodged a query with the casino and pointed out to them that I was a gold player and my max cashout should be anything up to $20000.They will not honour this and I will go into detail later what happened over the next few days of two and froing emails with me getting nowhere. But in the meantime what are other gamblers take on this?