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dirkdirk1

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  1. Yeah true, no it's really €5, no matter what the bonus amount is Does anyone no the email of the finance guy at CasinoHeroes, otherwise there's a good chance I will be playing a week and get nothing?
  2. Hmm ok they that to wager the €66.000 with €5 bets, and then they will make decision regarding the situation (if there's anything left offcourse). Could be a lost of a lot of time or a great investment. Hope for the best!!
  3. Already got a answer and they saw 3 consecutive bets that were more than the maximum, but nothing about the bonus Hope they can forgive this stupid mistake.
  4. After an incredible bad run last night I bankrupted and lost around €8.000+ at CasinoHeroes, but had some points left. Used the points to get some free spins and was left with an incredible €1500. I began playing, but had an error message that €5 per spin was maximum during the bonus money wagering (€66.000) so the bet wouldn't even register. Fine, I pressed 'max bet' everytime (which was €5). Changed slots and pressed 'max bet', but then it registered the mistaken bet of €100 all of a suddon, which I thought was impossible during bonus play!! No I chatted with support and they told me this: John >So please remember >No more then 5EUR per spin or your wagering wont go down >Hope you enjoy the 3.0! So I hope the misstaken bet will only not count towards wagering and not that whole bonus will be cancelled. So that I can continue playing the bonus money for €5 per spin and not lose everything again. Hope someone can sled some light on the situation
  5. Well I confessed to my mistake immediately and from the reaction I received I thought I was good for future play but apparently not. I just got my deposit back so I guess my winnings are gone was quite a lot of money for me...
  6. Hi, thanks! Yes, I fully understand, I should be more carefull. Thanks for your reaction nevertheless ValDes!
  7. Hi All, First let me tell you that BETAT casino is a superb casino with a nice customer service, and I really enjoy playing there. And the problem is mostly my fault: I made a new personal email-account and totally forgot about my old email-account, which I had used to make an account at BETAT. So I made an account with BETAT with my new email not remembering that I already had a account at BETAT (dumb I new, but honest mistake). Now when I noticed that I already made an account I immediately contacted BETAT and came to an agreement that the older account would be closed. Now offcourse I win with the new account and during the withdrawal they righteous say that I have two accounts, but they say that both account are still open... I stupidly have no hard proof of the correspondence I have had (only vague a name), and now I'm afraid I will lose all the money. Do you guys have any recommendation to what I can do or is it just wait and hope for the best result? Thanks in advance!
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