Jump to content
icon Ag awards
icon
Notifications
Login
EN

linda1976

Members
  • Posts

    4
  • Joined

  • Last visited

linda1976's Achievements

  1. Just to update, i spoke to Guts and explained how i struggled with certain things which i proved as we don't want anyone pulling a fast one, and they were amazing and took that into account and sorted it immediately, i have nothing but praise for a site that accommodates a player with a disability and all has been resolved, thank you for you feedback and help
  2. Hi, i just thought i would update on Guts verification and the process of my withdrawal. Having received an email yesterday stating that all would be processed within 24 hours including my withdrawal i did not see a problem. Having not heard anything i spoke to live chat at about 11am today telling them that 24 hours had almost lapsed and she assured me everything would be processed within 2 hours and i would receive an email. Over 24 hours later i can see they have verified my documents but still have not verified my withdrawal. Contacting live chat again i asked why would this be when i have been told it would be sorted within 24 hours, he told me it was because i had won playing my bonus and this needs to be checked carefully, i would not mind but i must have wagered that bonus 100 times as i did not immediately withdraw and when i did i left about 300 in to play with in which i lost. I am becoming increasingly impatient and feel that this is becoming silly. Also i have received no email to date from them.
  3. Thank you so much for your reply, i will let you know if i have any problems
  4. Hi, i have just joined Guts Casino as my previous casino site in which i deposited thousands upon thousands had very little bonus offers, after depositing i tried to withdraw 1400 and then 600, i played through the whole bonus and was asked for ID, i have sent up to date bank statement, birth certificate, driving licence, passport and card i used to deposit, i stressed to them that i would like to make another deposit as i did not realize withdrawals could not be transferred back. I received an email saying as soon as the documents are received and processed then all will be verified, i have never heard of verification taking up 24 hours before and have never had a problem with other sites, is this the norm from Guts? Thanks
×
  • Create New...