Hello, and good evening. First of all Im not even sure if this thread is alive, and if someone will answer my little post here. Actually there is nothing much to do, cos I obviously breached terms and conditions from one casino. But I still want to express my feelings here. First of all 2 days ago I receive a letter, from some casino group, bla bla, they offer me 2 bonuses - one of them is 20$ no deposit bonus, I did a quick look over their terms and conditions ( not good enough, cos Im really new to online gambling - actually registered one 2-3 more casinos, long time ago, just to check that bonuses they got, never made it through... ), and I start to play, bet 0.90 - I hit some big win of 500$ after like 100 spins, I check @ bonus money, and it says like Real money : 470, bonus money : 20.... ok Im heading to a live chat support, and they are telling me I need to wager my bonus 30 times, and aswell they say which games wager, and how much ( I have already played like 150$, and they mention roullete is only 2% wagering, while slots are 100%.... Roullete rigns a bell to me, so I went there and played few hands, like 40-50$ hands ( breach of bonus 25% rule I didnt know at that time, but allright ), I played lets say, 6-7 hands, finished with minus of few $$... Later on I went normaly onto slots, even hit one more big win of 500$.... and now Im in situation, that I got 1100$ that I cant withdraw, even better, to withdraw I would first need to deposit some money. Even opening a foreign currency account in the bank, and when I deposit lets say 100 euros, that casino is gonna make my money, and that money I won with a bonus void.
So that is complete bullshit, and I think customers should be more protected, I completly understand that small ppl made mistake with terms and regulations ( not reading them, or not reading them carefully ), but still I feel kind of violated here, minimum roullete bet is 1$, its not like im doing a doubling system or anything, im playing plain series 5/8 and my bet excedes my bonus, even better, I dont even get that 6$ wagered, cos roullete wage is 2%
So this looks like a complete ripoff to me, Im sorry once again, and Im aware Im barking at the moon, but if u look @ this with plain logic, it seems like those few lucky ***** ( like me ) who win @ those casino bonuses, are gonna get scammed after they deposit their money cos account is gonna get frozen when u try to withdraw. Bet should not exceed 25% of bonus is hardcore joke aswell, specially when its taking your real money. And even one spin like this got you banned....
This should be worked somehow, even that casino puts some caps onto those bets, or even remove games like this, cos this is hardcore ripoff, once that u watched in old movies when victim sings on a blank paper...
Im gonna leave that 1100$ on account, not even gambling them, but it killed my euphoria, and once again big company is ***** a normal person...
Next time they send me some offer via postal office, Im going to take a *****, put it into a nice package and wrap it, and send it back to them.
