fjudgeee

Update: seems like they finally managed to watch some PDFs, today i got the message i shall give them my bank acc to refund my balance.... Takeaway: stay away from every casino that does SOW, in fact, stay away from every "regulated" casino as those regulations only favor the casinos and nobody cares about the players at all. Its totally inacceptable to hold back funds for a whole week if the SOW could have been requested earlier, its also unacceptable to drip feed "needed info" to players as they are waiting for their funds plus keeping the account open during a SOW request if there really is a concern that one might play with "illegal money" shows they just want to stall your funds, i have no clue who is profiting from this behavior but somebody has to... this whole system is rigged and everybody should leave it behind asap. Cant be that safe if they refuse to tell you who's handling it and where its stored. In Germany you have to point out exactly WHOS the person responsible for your personal data and WHERE its stored... like it should be. Still those casinos operate in country's where they are not even allowed to and not acting according to their license. Germany regulated online gambling and the law says there shall be no Autoplay, a max stake of 1€ and a automatic withdrawal limit. None of that is provided by N1 (except on PNG slots but they have rigged RTP). Anyhow, im happy with my offshore crypto casinos and i will stay there haha.

So nobody here is afraid about sending your whole personal information including IDs, driving license, personal details about your income, bank statements, selfies, pictures of credit cards and whatever else to an casino that does whatever it’s wants with your money, is unreachable if something goes wrong, does not even act according to it’s own license and doesn’t tell you who is handling your data and where it’s stored ?

No way they going to get that, who do they think they are ? I don't even know who's handling this data because they wont tell me. On top, i closed my account this morning, even if i want to, i couldn´t upload anything anymore. Im so done with this. A crypto exchange where i handle hundreds of thousands is okay with a third party KYC provider and a shady internet casino wants me to upload selfies ? hahaha

Update: wouldya look at that, now they screened my whole financial life they want me to upload a selfie with my ID although my KYC has been approved a year ago and they where happily accepting my funds without any proofs. Who would have thought ?

Well, I have to use another sites service since my complaint here got rejected for whatever reason. Anyhow, current state is : They have my bank statements from the past 6 months of my account where I receive my salary, they have my trading history from the kraken exchange from the months in question, they have bank statements from the bank account linked to my kraken exchange account from the months in question. Still, nothing is moving, my withdrawal gets hold back nearly a week now and now they asked me to upload my trading history from the past 6 months although I didn’t even deposit something from February till now since my account was closed due to self exclusion. They now asked me two times to upload the trading history and I refused that since, as already said there is now SOW needed because I didn’t deposit. Funny enough they declined a bank statement from May this year as I uploaded it because “it isn’t relevant, it’s only about November till January” and now they ask me for my trading history for the irrelevant months. All in all they have everything I can provide anyhow now so I guess imma just close my account to force them to process the withdrawal.

Thank god i saved the E-Mail ... its in German but it says "no max win"

Well basically, yes they told me "our numbers don't work out for nov21-jan22 and wanted me to provide an additional source of income, i told them im trading crypto and showed them my bank statements that show the withdrawals i made from the exchange, now they want me to upload 6 months of trades from that exchange although i didn´t deposit anything into N1 the past 3 months because the account was closed and the only months in question are November till January. So i just sent them the trades i made from November 21 till January 22, lets see what they going ask me next.

I never had issues withdrawing won funds from bonuses, and if i see any max withdrawal i even decline the bonus straight away... no point wagering thousands to withdraw 50 bucks. I got serval VIP Boni and Freespins where i cleared the wager and withdrew good amounts without any problem, just in this case they want me to proof the income of december and january. I really wonder what N1 is gaining from this because the competition is strong and why should i play on a casino which declines to send me my money ?

So, i closed down my N1 Casino account three months ago because of the new German regulations regarding online gambling. It just opened back up and i got 150 Freespins credited. I played the Freespins, cleared the wagering and was left with a balance of 1200€ which i wanted to withdraw. Now, N1 always asked for a new verification ... which was always processed in time. This time however, probably because they are salty i won without depositing, they asked for source of income. I provided 6 MONTHS OF BANKSTATEMENTS and 6 MONTHS OF PAYSLIPS, they refuse to complete the verification because they came to the conclusion that i "put more in than i could afford according to my income on the payslips". Well yes, im a gambler, i win money, i put it back in, it also happens that i sometimes put more in than i have on my bank account that´s the nature of gambling ! However, its not okay to Hold won funds back ! Nobody ever asked for a source of income as i was depositing, because nobody cared obv ! I hereby ask for help because the "customer support" clearly works in favor of the casino and the live chat can do nothing but copy pasting answers.