Necoarc

Okay, what kind of a proof I need to provide in this situation for my complaint to be accepted? I don't have recordings of my chat with support. I can only make screens of my deposit and bonus tabs in this casino. P.S. I don't think this can be resolved for my favor. I just want to hear a reason from casino representative. And to aware other players.

No, I didn't play in other casino owned by RR Investments N.V.

Not sure, if this is a good reason for rejecting my complaint by askgamblers. This: "Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/. Kindly note that while we do understand your frustration and disappointment for not been treated well enough by the aforementioned casino brand, please keep in mind that each and every online casino has the exclusive right to determine and apply their own bonus and/or loyalty policies towards their customers. Unfortunately, the AskGamblers Complaint Team is not able to influence such policy in any way. Therefore, your complaint is being rejected. Should you believe your loyalty towards the operator has not been answered adequately, a simple solution could be to find another online casino which would appreciate and reward your loyalty and deposits better. To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base."

Ok, fine. Country is not restricted, there is NOTHING about any restriction towards Russia. Also, there been no option to turn on in deposit tab (in some casinos you must enable bonus before any deposit). Just registered. Made a successful verification. There been NO violation of rules in any way from my side. Period. Support representative reffered to: "9.1. Tsars reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by Tsars under regular circumstances." Nice, and what now prevents then this casino for not to add any bonus to any new player? Why do then even offer welcome bonus on their site? This is misleading at minimum!

I want to warn new players in this casino, that you may not get welcome bonus on your 1st deposit. For god knows what's real reason. 1st casino ever for my 8 years of gambling which did this bs to me. And this casino in recommended by experts' list. lul what a joke :P I'd also like to thank askgamblers for rejecting my complaint. Gj, you are useless!