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joner892555

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  1. if someone can help to advice please
  2. hi. so i registered with casinoland . i deposited and then read the terms and conditions . after this i did a bonus hunt (playing games and then doing the free spins once my balance reached 0 ) they then took all my winnings and said i was in breach of the terms which i wasn't. the terms state that i cant use free spins or bonuses on certain games after my bonus money was wagered but thats not what i did. my bonus was no where near wagered. they then sent me an email saying that i broke a clause which they state that i cant use free spins or bonuses after a bonus is wagered , forfeited or lost. which they have just added in because i have the proof of what the terms on there site actually say. i have waited over a month for a reply about this and all they said what the excact same thing. that i broke the rules. i now am going to probably have to wait another 10 working days to hear back from the . whether thats for an outcome or update . if its an update then they will make me wait another month probably just to repeat themselves again. does anyone have some advice on what i can do please because they are making it like i done something wrong when its them who are changing the terms to suit themselves. i have attached the email they sent stating their terms . i also attached the actual terms and conditions on their website. hope someone can advice because im sick of waiting weeks while they keep my money
  3. so me and my partner registered for dream vegas, our first and only deposit thus far was for £28 and a 100%. after beating the wagering we withdrew £250. we opened the account under my details but deposited with my soon to be wifes card, the withdrawal was declined, account closed and the bank card removed from the system because apparently the dont let you use someone else card, i can prove to them i had the consent and give them evidence etc but any time i speak to the live chat all i get is i broke the terms and conditions and there is nothing they can do. this is a joke, im not a criminal or a fraudster and have never made this "mistake" before. they have never offered a solution for example to show evidence of my wifes approval to use her card or maybe they could peak to her and she can confirm . but no they are no help at all and its stressing me out that they can get away with this. is there anything i can do?
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