Hello!
As mentioned above, client violated rule 85. In which it is clearly spelled out about the cancellation of all bets in case of violation.
Link on rules of company: https://br.parimatch.com/pt/terms-and-conditions
Screenshot from the rules:
Hello!
The verification procedure for your account has been completed and, unfortunately, it has not been passed.
You violated rule 85, therefore the management decided to write off the funds. You have already withdrawn your deposit amount. We are compelled to inform you that you are denied further betting.