Stevenrr

Ecogra have excpeted my dispute so I just need to wait now see what they say

It's really frustrating I have put it to ecogra adr but I don't think they will take it on because it's regulatory issuses UKGC are waiting for me to send my sar's information and they asked me to email the company (playojo) and request a deadlock letter with information from there investigations and said if they don't send me one it's another breach I have read that Ellis jones solicitors have won cases with all the same regulatory issues trouble is I've gambled all my money and can't afford to take legal action at the moment

Heard back from there complance team today and they said they going no future with my case but won't give me a deadlock letter detailing why The ukgc have said to me on the phone there is multiple failures in sow and social responsibility What now adr won't deal with regulatory issues

I'm trying to find out on what grounds they sent me one and if there in compliance for not having me fill it in and continue to deposit around a further 40k with a gambling addiction

The reason for the contact is that under the conditions of our operating license we’re required to ask our customers for information and proof regarding how they earn the funds they use to gamble. It won’t take a minute, you just need to read this email and then log into the My Account section and upload a document or documents proving your source of funds. Depending up how the funds you use to gamble came into your possession, for example if you are a salaried employee, or a business owner, or you sold property, or inherited money, will depend upon the type of document or documents you need to upload.

They have sent me a source of wealth that means they have done a risk assessment as part of the Aml process but never completed your obligation Or they sent me a sow because of my deposit amount and never completed the process for the DDC kyc Or they sent me a sow because of my red flags on my account and never completed your obligation to responsible gambling / social responsibility All 3 obligations result in a failure Does this seem right??

I guess I would get a report of some sort

Morning all I had a email last night from the site saying that there complance team are looking into my case and I should have a response in the next few day I take it the will look into Source of funds . Kyc. DDC and social responsibility ect How fair do you think they will be?? As they work for the site

I put 12500 the first month and 33000 the second then managed to stop after another 9000 ish from 1st Nov untill the 14th I say stop myself managed to get help to block me

I've managed to get some information today Total deposits are £54388 Withdrawal £14500 Reversed withdrawals £23780 Who in there right mind reverses over £23000 Most reversed are around 3-4k From the 1st of September to 14th Nov

I have been depressed for a while work stress and problems at home but it has got significantly worse I've hit rock bottom and told my wife what's been going on and she is helping me deal with it and helped me gamstop and self exclude on the site Im not sure what I was doing I played for fun it didn't bother me when I lost stupidly and when I did win I put it back in I lost count on my deposits and they got bigger and bigger untill I spent money that wasn't my own ect I literally had no control couldn't stop myself untill I had nothing left I will have a look at the documentary Anything to do with gambling ie adverts ect sends me into an anxious state at the moment so I will wait awhile before I do

I have registered with gamstop and I am also talking to gamcare and I am seeking medical help for depression It has really impacted on my life in every way

I understand that the gc are probably not going to tell them to give the money back I'm hoping that it gives me enough leverage to get my money back with a pending investigation If I don't get my money back atleast it will stop them doing the same thing to someone else who has a gambling problem all they have done is enabled me and kept sending me gifts ie vouchers worth £100s and giving me free cash to play to keep me interested

I rang them and explained what's happened and there are interested in how I've been able to deposit 20k in the first month with out any sow checks and the I managed to put another 30k +without filling in a sow after they sent me one

They asked me to get a subject access request for my details on myself and send it to them