I played here on May 4th with big spins using deposited funds before lowering my stakes for the bonus to stay within 20% of the bonus amount. Anyway, they voided my £2000 win because they have introduced a rule where cash spins must be <=20% of the bonus amount. There are a few problems with this:
This rule was introduced on May 7th which was after I had already won
They still say this in their promotional terms
Any bets/wagers placed that are higher than 20% of the value of the original Bonus awarded will only contribute to the Promotion wagering requirements at 20% of the value of the original Bonus awarded.
The above resoundingly indicates that exceeding 20% would be acceptable, but it just won't count in full. They have been aware of this inconsistency for almost two weeks, but refuse to update it. Therefore, they continue to gain money from players deceitfully
The final problem is that the UK gambling commission guidelines are that players should be able to do what they want with deposited funds, so I think punishing someone later for what they did in cash is morally wrong, but maybe not breaking any rules. Therefore, the first two points are the reasons why they should pay up
